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公开(公告)号：US08660021B2
公开(公告)日：2014-02-25
申请号：US12272980
申请日：2008-11-18
CPC分类号： H04L41/0869 , H04L65/1016 , H04L65/1043 , H04L65/4076 , H04L65/80
摘要： A system that incorporates teachings of the present disclosure may include, for example, a controller to automatically check lower level layer test results of an IPTV or iTV network, automatically retrieve inventory data from an inventory system, automatically retrieve a Layer 4 data from a live router by executing a show Class of Service (COS) interface command, automatically compare a COS value with a value from the inventory system to determine a mismatch, and automatically create an alert if the mismatch exists. Other embodiments are disclosed.
摘要翻译： 结合本公开的教导的系统可以包括例如自动检查IPTV或iTV网络的较低级别测试结果的控制器，自动从库存系统检索库存数据，从现场系统自动检索第4层数据 路由器通过执行显示服务等级（COS）接口命令，自动将COS值与库存系统中的值进行比较，以确定不匹配，如果不匹配，则自动创建警报。 公开了其他实施例。
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公开(公告)号：US08281322B2
公开(公告)日：2012-10-02
申请号：US12273419
申请日：2008-11-18
CPC分类号： H04L43/0876 , G06F9/54 , G06F9/542 , G06F11/0703 , G06F11/079 , H04L43/00 , H04L43/08 , H04L43/16 , H04L67/32
摘要： A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.
摘要翻译： 公开了一种用于在应用之间交换的警报消息的自适应处理的方法和系统。 该系统可以包括耦合到多个应用的诊断引擎。 可以监视多个应用警报消息以确定警报是否超过预定阈值。 如果超过阈值数量的警报消息，则可以确定基于接口的诊断代码的接口状态。 可以调整接口的查询值。 基于警报消息的增加量，可以指示不同的动作。 可能会通知应用程序界面的管理员或与界面相关的设备来维修设备。
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公开(公告)号：US20100125853A1
公开(公告)日：2010-05-20
申请号：US12273419
申请日：2008-11-18
IPC分类号： G06F9/46
CPC分类号： H04L43/0876 , G06F9/54 , G06F9/542 , G06F11/0703 , G06F11/079 , H04L43/00 , H04L43/08 , H04L43/16 , H04L67/32
摘要： A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.
摘要翻译： 公开了一种用于在应用之间交换的警报消息的自适应处理的方法和系统。 该系统可以包括耦合到多个应用的诊断引擎。 可以监视多个应用警报消息以确定警报是否超过预定阈值。 如果超过阈值数量的警报消息，则可以确定基于接口的诊断代码的接口状态。 可以调整接口的查询值。 基于警报消息的增加量，可以指示不同的动作。 可能会通知应用程序界面的管理员或与界面相关的设备来维修设备。
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4.发明申请METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A VIRTUAL CONNECTION ALARM 审中-公开用于提供虚拟连接报警的自动处理的方法和装置公开(公告)号：US20090238077A1
公开(公告)日：2009-09-24
申请号：US12051624
申请日：2008-03-19
IPC分类号： G06F11/00
CPC分类号： H04L41/0681 , H04L43/16
摘要： A method and apparatus for providing automated processing of a virtual connection alarm on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm related to at least one virtual connection for a virtual private network (VPN) from a provider edge (PE) router, and determines whether the VPN has reached a first threshold for a maximum number of virtual connections or a second threshold for a pre-determined percentage of the maximum number of virtual connections. The method generates a new ticket or updating an existing ticket in response to the alarm if either the first threshold or the second threshold is reached.
摘要翻译： 公开了一种用于在分组网络（例如，虚拟专用网络（VPN））上提供虚拟连接警报的自动处理的方法和装置。 例如，该方法从提供商边缘（PE）路由器接收与用于虚拟专用网络（VPN）的至少一个虚拟连接有关的警报，并且确定VPN是否已经达到最大虚拟连接数的第一阈值，或者 虚拟连接的最大数量的预定百分比的第二阈值。 如果达到第一阈值或第二阈值，该方法将生成新票或响应于警报更新现有票。
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公开(公告)号：US08504319B2
公开(公告)日：2013-08-06
申请号：US12891845
申请日：2010-09-28
CPC分类号： H04L43/50
摘要： Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result.
摘要翻译： 方法，系统和产品维护网络的反射性维护记录。 测试结果从不同的测试应用程序镜像到集中的测试数据库。 测试结果与电路标识符相关。 收到一个工作单，用于识别与客户相关的问题。 检索与客户相关联的电路标识符，并且在进行电路测试以解决故障之前，查询电路标识符的集中式测试数据库。 检索与电路标识符相关的测试结果，并用测试结果更新工作顺序。
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公开(公告)号：US07995485B1
公开(公告)日：2011-08-09
申请号：US11618891
申请日：2006-12-31
申请人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
发明人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
IPC分类号： H04J1/16
CPC分类号： H04L41/0631 , H04L41/5019 , H04L41/5032 , H04L41/5035 , H04L41/5074
摘要： A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.
摘要翻译： 公开了一种用于提供使用多个物理信道的网络的自动诊断的方法和系统。 例如，该方法接收指示问题的票据，并尝试识别网络的至少一个物理信道，该物理信道是该问题的潜在原因。 该方法对所识别的物理信道进行至少一次诊断测试，并报告所述诊断测试的结果。
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7.发明授权公开(公告)号：US07933212B2
公开(公告)日：2011-04-26
申请号：US12247681
申请日：2008-10-08
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , H04L41/08 , H04L41/12 , H04L41/5074
摘要： Example methods and apparatus to diagnose enhanced interior gateway routing protocol (EIGRP) problems in networks are disclosed. A disclosed example method to identify whether an EIGRP problem is present in a network comprises automatically performing one or more tests of one or more routers of the network in response to a submitted trouble ticket, processing results of the one or more tests to automatically identify whether the EIGRP problem is present in the network, and automatically assigning the trouble ticket to a work center when the EIGRP problem is present in the network.
摘要翻译： 公开了用于诊断网络中增强型内部网关路由协议（EIGRP）问题的示例方法和装置。 用于识别网络中是否存在EIGRP问题的公开的示例方法包括响应于所提交的故障单自动执行网络的一个或多个路由器的一个或多个测试，处理一个或多个测试的结果以自动识别是否 网络中存在EIGRP问题，当网络中存在EIGRP问题时，自动将故障单分配给工作中心。
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公开(公告)号：US20100067384A1
公开(公告)日：2010-03-18
申请号：US12209741
申请日：2008-09-12
IPC分类号： G01R31/08
CPC分类号： H04L65/1076 , H04L41/5009 , H04L41/5074 , H04L41/5087
摘要： Example methods and apparatus to diagnose outbound voice over Internet protocol (VoIP) services are disclosed. An example method comprises monitoring activity in a first VoIP network to determine a first value representative of a peak number of communication sessions concurrently active between a second VoIP network and a public switched telephone network via the first VoIP network, and comparing the first value to a threshold to determine whether to automatically close a trouble ticket submitted against the first VoIP network.
摘要翻译： 公开了通过互联网协议（VoIP）服务诊断出站语音的示例方法和装置。 示例性方法包括监视第一VoIP网络中的活动以确定表示经由第一VoIP网络在第二VoIP网络和公共交换电话网络之间同时活动的通信会话的峰值数量的第一值，并将第一值与 确定是否自动关闭针对第一个VoIP网络提交的故障单的阈值。
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公开(公告)号：US20100014651A1
公开(公告)日：2010-01-21
申请号：US12175228
申请日：2008-07-17
IPC分类号： H04M1/56
CPC分类号： H04M3/5166 , H04M3/42306
摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。
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10.发明授权公开(公告)号：US08363790B2
公开(公告)日：2013-01-29
申请号：US12175174
申请日：2008-07-17
申请人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
发明人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
CPC分类号： H04L41/0613 , H04L12/66
摘要： A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.
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