Invention Grant
- Patent Title: Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call
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Application No.: US11219593Application Date: 2005-09-02
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Publication No.: US08363792B2Publication Date: 2013-01-29
- Inventor: Lucas Merrow , Alexandra Drane , John Kroeker , Oleg Boulanov , Nasreen Quibria , Michael R. Robinson
- Applicant: Lucas Merrow , Alexandra Drane , John Kroeker , Oleg Boulanov , Nasreen Quibria , Michael R. Robinson
- Applicant Address: US MA Beverly
- Assignee: Eliza Corporation
- Current Assignee: Eliza Corporation
- Current Assignee Address: US MA Beverly
- Agency: McDermott Will & Emery LLP
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
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