发明授权
US08437466B2 Method and apparatus for resuming the sessions between client device and IVR system
失效
用于恢复客户端设备和IVR系统之间会话的方法和设备
- 专利标题： Method and apparatus for resuming the sessions between client device and IVR system
- 专利标题（中）： 用于恢复客户端设备和IVR系统之间会话的方法和设备
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申请号： US12323561申请日： 2008-11-26
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公开(公告)号： US08437466B2公开(公告)日： 2013-05-07
- 发明人: Wei Li , Ya Bo Li , Wei Xiong Shang , Zhe Xiang , Yi Xin Zhao
- 申请人： Wei Li , Ya Bo Li , Wei Xiong Shang , Zhe Xiang , Yi Xin Zhao
- 申请人地址： US NY Armonk
- 专利权人： International Business Machines Corporation
- 当前专利权人： International Business Machines Corporation
- 当前专利权人地址： US NY Armonk
- 代理机构： Cantor Colburn LLP
- 代理商 Preston Young
- 优先权： CN200710196053 20071130
- 主分类号： H04M3/00
- IPC分类号： H04M3/00
摘要：
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.
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