公开(公告)号：US20090141872A1

公开(公告)日：2009-06-04

申请号：US12323561

申请日：2008-11-26

申请人： Wei Li ,  Ya Bo Li ,  Wei Xiong Shang ,  Zhe Xiang ,  Yi Xin Zhao

发明人： Wei Li ,  Ya Bo Li ,  Wei Xiong Shang ,  Zhe Xiang ,  Yi Xin Zhao

IPC分类号： H04M1/64

CPC分类号： H04M3/493 ,  H04M2201/36

摘要： A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.

摘要翻译： 一种用于在客户服务中恢复客户端设备和IVR系统之间的会话的方法和装置。 该方法包括以下步骤：重新建立客户服务中的会话; 确定在客户服务中是否存在与重新建立的会话相对应的异常终止的会话的状态信息; 检索客户服务中异常终止会话的状态信息; 并根据检索到的状态信息在客户端服务中恢复客户端设备与IVR系统之间的会话。

公开(公告)号：US08437466B2

公开(公告)日：2013-05-07

申请号：US12323561

申请日：2008-11-26

申请人： Wei Li ,  Ya Bo Li ,  Wei Xiong Shang ,  Zhe Xiang ,  Yi Xin Zhao

发明人： Wei Li ,  Ya Bo Li ,  Wei Xiong Shang ,  Zhe Xiang ,  Yi Xin Zhao

IPC分类号： H04M3/00

CPC分类号： H04M3/493 ,  H04M2201/36

摘要： A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.

摘要翻译： 一种用于在客户服务中恢复客户端设备和IVR系统之间的会话的方法和装置。 该方法包括以下步骤：重新建立客户服务中的会话; 确定在客户服务中是否存在与重新建立的会话相对应的异常终止的会话的状态信息; 检索客户服务中异常终止会话的状态信息; 并根据检索到的状态信息在客户端服务中恢复客户端设备与IVR系统之间的会话。