Invention Grant
US08442208B2 Method and system for transferring an automatic call distributor call
有权
用于传送自动呼叫分配器呼叫的方法和系统
- Patent Title: Method and system for transferring an automatic call distributor call
- Patent Title (中): 用于传送自动呼叫分配器呼叫的方法和系统
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Application No.: US11210064Application Date: 2005-08-23
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Publication No.: US08442208B2Publication Date: 2013-05-14
- Inventor: Shmuel Shaffer , Balaji Sundara , Labhesh Patel , Denise G. Caballero-McCann
- Applicant: Shmuel Shaffer , Balaji Sundara , Labhesh Patel , Denise G. Caballero-McCann
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
Public/Granted literature
- US20070064913A1 Method and system for transferring an automatic call distributor call Public/Granted day:2007-03-22
Information query
