-
1.发明授权公开(公告)号：US08442208B2
公开(公告)日：2013-05-14
申请号：US11210064
申请日：2005-08-23
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04L65/80 , H04M3/2236
摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。
-
2.发明申请公开(公告)号：US20070064913A1
公开(公告)日：2007-03-22
申请号：US11210064
申请日：2005-08-23
CPC分类号： H04M3/5232 , H04L65/80 , H04M3/2236
摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。
-
3.发明申请Supervisor intercept for teleagent voice over internet protocol communications 有权主管截取通过互联网协议通信的电话语音公开(公告)号：US20070019618A1
公开(公告)日：2007-01-25
申请号：US11186135
申请日：2005-07-20
申请人： Shmuel Shaffer , Balaji Sundara
发明人： Shmuel Shaffer , Balaji Sundara
CPC分类号： H04L29/06027 , H04L43/067 , H04L43/0829 , H04L43/0858 , H04L43/087 , H04L43/12 , H04L65/1083 , H04L65/80 , H04M3/2236 , H04M3/58
摘要： A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
摘要翻译： 一种用于响应于因特网协议语音（VoIP）通信系统中的语音质量的损失而将呼叫从一个远端传送到另一个的系统。 通过手动或自动检测影响宽带连接语音质量的网络参数，并生成警报。 响应于警报，主管可以将正在进行的呼叫转移到第二代理，使得可以提供更好的通信链路并恢复语音质量。 这样的传输可以与呼叫者无缝连接。 在不同的实施例中，传送或拦截可以手动或自动地发生（例如，不需要主管干预）。
-
4.发明授权Supervisor intercept for teleagent voice over internet protocol communications 有权主管截取通过互联网协议通信的电话语音公开(公告)号：US08254557B2
公开(公告)日：2012-08-28
申请号：US11186135
申请日：2005-07-20
申请人： Shmuel Shaffer , Balaji Sundara
发明人： Shmuel Shaffer , Balaji Sundara
CPC分类号： H04L29/06027 , H04L43/067 , H04L43/0829 , H04L43/0858 , H04L43/087 , H04L43/12 , H04L65/1083 , H04L65/80 , H04M3/2236 , H04M3/58
摘要： A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
摘要翻译： 一种用于响应于因特网协议语音（VoIP）通信系统中的语音质量的损失而将呼叫从一个远端传送到另一个的系统。 通过手动或自动检测影响宽带连接语音质量的网络参数，并生成警报。 响应于警报，主管可以将正在进行的呼叫转移到第二代理，使得可以提供更好的通信链路并恢复语音质量。 这样的传输可以与呼叫者无缝连接。 在不同的实施例中，传送或拦截可以手动或自动地发生（例如，不需要主管干预）。
-
-
-
搜索结果
4 条记录 (耗时 0.017 秒)
