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    System, method, and logic for determining presence status according to the location of endpoints
    2.
    发明授权
    System, method, and logic for determining presence status according to the location of endpoints 有权
    根据端点的位置确定存在状态的系统，方法和逻辑

    公开(公告)号：US08320545B2

    公开(公告)日：2012-11-27

    申请号：US11774007

    申请日：2007-07-06

    申请人： John A. Toebes ,  Denise G. Caballero-McCann

    发明人： John A. Toebes ,  Denise G. Caballero-McCann

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42365 ,  H04L51/043 ,  H04L67/24 ,  H04M3/42263 ,  H04M2242/14

    摘要： Determining presence status associated with a user includes receiving presence statuses of endpoints associated with a first user. It is determined whether an endpoint exhibits significant activity. If an endpoint exhibits significant activity, it is determined whether any other endpoint is co-located with that endpoint. An aggregate presence status is generated from the presence status of the at least one endpoint and presence status of the other endpoint.

    摘要翻译： 确定与用户相关联的在线状态包括接收与第一用户相关联的端点的状态。 确定终点是否显示出显着的活动。 如果端点显示出显着的活动，则确定是否有任何其他端点与该端点共处。 从至少一个端点的存在状态和另一端点的存在状态生成聚合存在状态。

    Method and system for providing a camp-on hold service
    3.
    发明授权
    Method and system for providing a camp-on hold service 有权
    提供营地保持服务的方法和系统

    公开(公告)号：US08102985B2

    公开(公告)日：2012-01-24

    申请号：US11271710

    申请日：2005-11-11

    申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise G. Caballero-McCann

    发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise G. Caballero-McCann

    IPC分类号： H04M3/42

    CPC分类号： H04M3/4286 ,  H04M7/0045

    摘要： A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

    摘要翻译： 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。

    Method and system for providing a camp-on service for a network service
    5.
    发明授权
    Method and system for providing a camp-on service for a network service 有权
    为网络服务提供上网服务的方法和系统

    公开(公告)号：US08280961B2

    公开(公告)日：2012-10-02

    申请号：US11352074

    申请日：2006-02-09

    申请人： Shmuel Shaffer ,  Labhesh Patel ,  Denise G. Caballero-Mccann

    发明人： Shmuel Shaffer ,  Labhesh Patel ,  Denise G. Caballero-Mccann

    IPC分类号： G06F15/16

    CPC分类号： H04M3/42374 ,  H04L67/24

    摘要： A method for providing a camp-on service for a network service includes detecting a request from a user for access to a network service and detecting that the network service is unavailable. The method includes subscribing the user to a camp-on service for the network service. The method includes detecting that the network service is available and notifying the user that the network service is available.

    摘要翻译： 一种用于提供网络服务的驻留服务的方法包括：检测来自用户的访问网络服务的请求，并检测网络服务不可用。 该方法包括将用户订阅用于网络服务的驻留服务。 该方法包括检测网络服务可用，并通知用户网络服务可用。

    System, Method, And Logic For Determining Presence Status According To The Location Of Endpoints
    7.
    发明申请
    System, Method, And Logic For Determining Presence Status According To The Location Of Endpoints 有权
    根据终点位置确定存在状态的系统，方法和逻辑

    公开(公告)号：US20090010419A1

    公开(公告)日：2009-01-08

    申请号：US11774007

    申请日：2007-07-06

    申请人： John A. Toebes ,  Denise G. Caballero-McCann

    发明人： John A. Toebes ,  Denise G. Caballero-McCann

    IPC分类号： H04M3/00

    CPC分类号： H04M3/42365 ,  H04L51/043 ,  H04L67/24 ,  H04M3/42263 ,  H04M2242/14

    摘要： Determining presence status associated with a user includes receiving presence statuses of endpoints associated with a first user. It is determined whether an endpoint exhibits significant activity. If an endpoint exhibits significant activity, it is determined whether any other endpoint is co-located with that endpoint. An aggregate presence status is generated from the presence status of the at least one endpoint and presence status of the other endpoint.

    摘要翻译： 确定与用户相关联的在线状态包括接收与第一用户相关联的端点的状态。 确定终点是否显示出显着的活动。 如果端点显示出显着的活动，则确定是否有任何其他端点与该端点共处。 从至少一个端点的存在状态和另一端点的存在状态生成聚合存在状态。

    Method and system for transferring an automatic call distributor call
    8.
    发明授权
    Method and system for transferring an automatic call distributor call 有权
    用于传送自动呼叫分配器呼叫的方法和系统

    公开(公告)号：US08442208B2

    公开(公告)日：2013-05-14

    申请号：US11210064

    申请日：2005-08-23

    申请人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

    发明人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5232 ,  H04L65/80 ,  H04M3/2236

    摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

    摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。

    System and method for storing and restoring communication dialog
    9.
    发明授权
    System and method for storing and restoring communication dialog 有权
    用于存储和恢复通信对话的系统和方法

    公开(公告)号：US07916855B2

    公开(公告)日：2011-03-29

    申请号：US11031162

    申请日：2005-01-07

    申请人： Denise G. Caballero-McCann ,  Sameer M. Azad ,  Kai Wang ,  Yi Zhang ,  Juhee Garg

    发明人： Denise G. Caballero-McCann ,  Sameer M. Azad ,  Kai Wang ,  Yi Zhang ,  Juhee Garg

    IPC分类号： H04M7/00

    CPC分类号： H04L67/14

    摘要： Storing and restoring a communication session includes establishing a communication session by exchanging dialog. Dialog from the communication session is stored to a persistent storage. Endpoints participate in the communication session to assert functionality to a monitoring module. If a failure occurs during the communication session, an endpoint receives the stored dialog from the persistent storage. Furthermore, the endpoint restores the received dialog onto a protocol stack to continue the communication session without loss of dialog.

    摘要翻译： 存储和恢复通信会话包括通过交换对话来建立通信会话。 来自通信会话的对话框被存储到持久存储器中。 端点参与通信会话以将功能断言到监控模块。 如果在通信会话期间发生故障，则端点从持久存储器接收存储的对话。 此外，端点将接收到的对话恢复到协议栈以继续通信会话而不丢失对话。