- 专利标题： Global interpreter/translation services via conference bridge
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申请号： US13157660申请日： 2011-06-10
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公开(公告)号： US08520833B1公开(公告)日： 2013-08-27
- 发明人: Mark J. Pettay , Myron P. Sojka , Mark Steven Jarzynka , Gregory Stuart Cardin , Hendryanto Rilantono , Bernard Roubaud
- 申请人： Mark J. Pettay , Myron P. Sojka , Mark Steven Jarzynka , Gregory Stuart Cardin , Hendryanto Rilantono , Bernard Roubaud
- 申请人地址： US NE Omaha
- 专利权人： West Corporation
- 当前专利权人： West Corporation
- 当前专利权人地址： US NE Omaha
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.