发明授权
- 专利标题: Contact center data visualization system and method
- 专利标题(中): 联络中心数据可视化系统和方法
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申请号: US12782642申请日: 2010-05-18
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公开(公告)号: US08538769B2公开(公告)日: 2013-09-17
- 发明人: Andrew John Cardno , Grant Frederick Margison , Michael John Douglas Hornsby
- 申请人: Andrew John Cardno , Grant Frederick Margison , Michael John Douglas Hornsby
- 申请人地址: US NV Las Vegas
- 专利权人: Bally Gaming, Inc.
- 当前专利权人: Bally Gaming, Inc.
- 当前专利权人地址: US NV Las Vegas
- 代理商 Brooke Quist; Marvin Hein
- 优先权: NZ505784 20000717
- 主分类号: G06Q10/10
- IPC分类号: G06Q10/10 ; G06Q30/02 ; G06Q10/06 ; G06Q30/06 ; G06Q10/08
摘要:
A data visualization system is disclosed that includes an interaction database, a retrieval component, a display component, and a contour generator. The interaction database is maintained in a computer memory of interaction data representing interactions between customers and at least one merchant. The retrieval component is configured to retrieve from the interaction database data representing interactions between customers and the merchant, and to construct a finite set of data values from the retrieved data. The display component is configured to display a graphical representation of a merchant and a graphical representation of each of the set of data values centered on respective data points disposed on a representation of a bell-shaped curve. The contour generator configured to generate and display one or more contour lines at least partly around each data point to form a bell-shaped curve, in which the areas of representation around each data point are shown in a series of contour lines, and the nature of the contour lines for each data point are preferably represented to gradually drop off or fan away from each data point, wherein each data point is displayed as a local maximum at an apex of the bell-shaped curve.
公开/授权文献
- US20100268662A1 CONTACT CENTER DATA VISUALIZATION SYSTEM AND METHOD 公开/授权日:2010-10-21
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