Contact center data visualization system and method
    1.
    发明授权
    Contact center data visualization system and method 失效
    联络中心数据可视化系统和方法

    公开(公告)号:US08538769B2

    公开(公告)日:2013-09-17

    申请号:US12782642

    申请日:2010-05-18

    摘要: A data visualization system is disclosed that includes an interaction database, a retrieval component, a display component, and a contour generator. The interaction database is maintained in a computer memory of interaction data representing interactions between customers and at least one merchant. The retrieval component is configured to retrieve from the interaction database data representing interactions between customers and the merchant, and to construct a finite set of data values from the retrieved data. The display component is configured to display a graphical representation of a merchant and a graphical representation of each of the set of data values centered on respective data points disposed on a representation of a bell-shaped curve. The contour generator configured to generate and display one or more contour lines at least partly around each data point to form a bell-shaped curve, in which the areas of representation around each data point are shown in a series of contour lines, and the nature of the contour lines for each data point are preferably represented to gradually drop off or fan away from each data point, wherein each data point is displayed as a local maximum at an apex of the bell-shaped curve.

    摘要翻译: 公开了一种数据可视化系统,其包括交互数据库,检索组件,显示组件和轮廓生成器。 交互数据库被保存在代表客户和至少一个商家之间的交互的交互数据的计算机存储器中。 检索组件被配置为从交互数据库中检索表示客户和商家之间的交互的数据,并且从检索的数据构建有限的一组数据值。 显示组件被配置为显示商家的图形表示和以设置在钟形曲线的表示上的各个数据点为中心的该组数据值中的每一个的图形表示。 轮廓生成器被配置成至少部分地围绕每个数据点生成和显示一个或多个轮廓线以形成钟形曲线,其中每个数据点周围的表示区域以一系列轮廓线示出,并且其性质 每个数据点的轮廓线的优选表示为逐渐地从每个数据点落下或风扇离开,其中每个数据点在钟形曲线的顶点处被显示为局部最大值。

    CONTACT CENTER DATA VISUALIZATION SYSTEM AND METHOD
    2.
    发明申请
    CONTACT CENTER DATA VISUALIZATION SYSTEM AND METHOD 失效
    联系中心数据可视化系统和方法

    公开(公告)号:US20100268662A1

    公开(公告)日:2010-10-21

    申请号:US12782642

    申请日:2010-05-18

    IPC分类号: G06Q10/00

    摘要: A data visualisation system is disclosed that includes an interaction database, a retrieval component, a display component, and a contour generator. The interaction database is maintained in a computer memory of interaction data representing interactions between customers and at least one merchant. The retrieval component is configured to retrieve from the interaction database data representing interactions between customers and the merchant, and to construct a finite set of data values from the retrieved data. The display component is configured to display a graphical representation of a merchant and a graphical representation of each of the set of data values centered on respective data points disposed on a representation of a bell-shaped curve. The contour generator configured to generate and display one or more contour lines at least partly around each data point to form a bell-shaped curve, in which the areas of representation around each data point are shown in a series of contour lines, and the nature of the contour lines for each data point are preferably represented to gradually drop off or fan away from each data point, wherein each data point is displayed as a local maximum at an apex of the bell-shaped curve.

    摘要翻译: 公开了一种数据可视化系统,其包括交互数据库,检索组件,显示组件和轮廓生成器。 交互数据库被保存在代表客户和至少一个商家之间的交互的交互数据的计算机存储器中。 检索组件被配置为从交互数据库中检索表示客户和商家之间的交互的数据,并且从检索的数据构建有限的一组数据值。 显示组件被配置为显示商家的图形表示和以设置在钟形曲线的表示上的各个数据点为中心的该组数据值中的每一个的图形表示。 轮廓生成器被配置成至少部分地围绕每个数据点生成和显示一个或多个轮廓线,以形成钟形曲线,其中围绕每个数据点的表示区域以一系列轮廓线示出,并且其性质 每个数据点的轮廓线的优选表示为逐渐从每个数据点落下或者风扇离开,其中每个数据点在钟形曲线的顶点处被显示为局部最大值。

    CONTACT CENTER DATA VISUALIZATION SYSTEM AND METHOD
    3.
    发明申请
    CONTACT CENTER DATA VISUALIZATION SYSTEM AND METHOD 有权
    联系中心数据可视化系统和方法

    公开(公告)号:US20090207173A1

    公开(公告)日:2009-08-20

    申请号:US12197204

    申请日:2008-08-22

    IPC分类号: G06T11/20 G06F7/06 G06F17/30

    摘要: A data visualisation system including a data value memory in which is maintained a finite set of data values, each data value associated with at least one time value, a display arranged to display a representation of each data value centered on respective data points, and a contour generator arranged to generate and display a contoured representation around each data point such that each data point is displayed as a local maximum. The present invention encompasses a data visualisation method and a data visualisation computer program.

    摘要翻译: 一种数据可视化系统,包括数据值存储器,其中保持有限数据值集合,与至少一个时间值相关联的每个数据值,被布置为显示以各个数据点为中心的每个数据值的表示的显示器,以及 轮廓生成器被布置成在每个数据点周围生成和显示轮廓表示,使得每个数据点被显示为局部最大值。 本发明包括数据可视化方法和数据可视化计算机程序。