发明授权
- 专利标题： Customized interactive voice response menus
- 专利标题（中）： 定制的交互式语音响应菜单
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申请号： US10326687申请日： 2002-12-20
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公开(公告)号： US08661112B2公开(公告)日： 2014-02-25
- 发明人: Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
- 申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
- 申请人地址： US MA Burlington
- 专利权人： Nuance Communications, Inc.
- 当前专利权人： Nuance Communications, Inc.
- 当前专利权人地址： US MA Burlington
- 代理机构： Wolf, Greenfield & Sacks, P.C.
- 主分类号： G06F15/16
- IPC分类号： G06F15/16
摘要：
A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
公开/授权文献
- US20040122941A1 Customized interactive voice response menus 公开/授权日：2004-06-24
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