Invention Grant
- Patent Title: System and method for integrating issue tracking systems
- Patent Title (中): 集成问题跟踪系统的系统和方法
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Application No.: US12138213Application Date: 2008-06-12
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Publication No.: US09031856B2Publication Date: 2015-05-12
- Inventor: Prakash Trivedi , Sachin Garg
- Applicant: Prakash Trivedi , Sachin Garg
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q10/10 ; G06Q30/02 ; H04L29/06 ; G06Q30/06
Abstract:
Communication between a first issue tracking system and a second issue tracking system is provided. An integration platform is configured to translate an issue tracking ticket from a form recognizable by the first issue tracking system, which can be a component of a customer network, into a form recognizable by the second issue tracking system, which can be a component of a service provider network. A gateway server is provided to control communications between the integration platform and the issue tracking system of the service provider network.
Public/Granted literature
- US20090313059A1 SYSTEM AND METHOD FOR INTEGRATING ISSUE TRACKING SYSTEMS Public/Granted day:2009-12-17
Information query
