Invention Grant
- Patent Title: System and method for processing speech
- Patent Title (中): 处理语音的系统和方法
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Application No.: US13644305Application Date: 2012-10-04
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Publication No.: US09112972B2Publication Date: 2015-08-18
- Inventor: Robert R. Bushey , Benjamin Anthony Knott , John Mills Martin , Sarah Korth
- Applicant: INTERACTIONS LLC
- Applicant Address: US MA Franklin
- Assignee: Interactions LLC
- Current Assignee: Interactions LLC
- Current Assignee Address: US MA Franklin
- Agency: Fenwick & West LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M7/00 ; H04M3/51

Abstract:
Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.
Public/Granted literature
- US20130058466A1 System and Method for Processing Speech Public/Granted day:2013-03-07
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