Invention Grant
- Patent Title: Analyzing communications to determine business entity popularity
- Patent Title (中): 分析通信以确定业务实体的人气
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Application No.: US13497494Application Date: 2011-06-16
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Publication No.: US09275404B2Publication Date: 2016-03-01
- Inventor: Arvind Vijay Keerthi
- Applicant: Arvind Vijay Keerthi
- Applicant Address: US DE Wilmington
- Assignee: EMPIRE TECHNOLOGY DEVELOPMENT LLC
- Current Assignee: EMPIRE TECHNOLOGY DEVELOPMENT LLC
- Current Assignee Address: US DE Wilmington
- Agency: Workman Nydegger
- Priority: IN1227/CHE/2011 20110407
- International Application: PCT/IB2011/052621 WO 20110616
- International Announcement: WO2012/137043 WO 20121011
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q10/06 ; G06Q30/06
Abstract:
Techniques for determining the popularity of a business entity are provided. A communication is received at a computing system. The computing system searches the received communication for a business entity name. The computing system also searches the received communication for information related to an opinion about the business entity. Based on the information related to the opinion, the computing system determines a customer satisfaction rating of the business entity.
Public/Granted literature
- US20130046706A1 ANALYZING COMMUNICATIONS TO DETERMINE BUSINESS ENTITY POPULARITY Public/Granted day:2013-02-21
Information query
