Invention Grant
- Patent Title: Supervisory communication system
- Patent Title (中): 监督通信系统
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Application No.: US14293219Application Date: 2014-06-02
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Publication No.: US09467565B2Publication Date: 2016-10-11
- Inventor: Manah M. Khalil , Vijaya R. Challa
- Applicant: Verizon Patent and Licensing Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: VERIZON PATENT AND LICENSING INC.
- Current Assignee: VERIZON PATENT AND LICENSING INC.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51
Abstract:
A method may include identifying diverse applications associated with supervision of agent work stations. The method may include generating a unified view interface based on supervisory communications associated with the diverse applications and receiving a request for the unified view interface from a supervisory interface device. The method may include exporting the unified view interface to the supervisory interface device. The method may further include receiving notifications associated with the diverse applications, and sending the notifications to the supervisory interface device.
Public/Granted literature
- US20150350434A1 SUPERVISORY COMMUNICATION SYSTEM Public/Granted day:2015-12-03
Information query
