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公开(公告)号：US09935952B2
公开(公告)日：2018-04-03
申请号：US15008820
申请日：2016-01-28
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil
CPC classification number: H04L63/0876 , H04L51/10 , H04L51/18 , H04L51/22 , H04L63/102 , H04L67/1097 , H04W4/14
Abstract: A device may receive an indication to generate a link associated with accessing a message. The message may be intended for a shared device identifier of a receiver device identified by a receiver device identifier, where the shared device identifier is shared by multiple receiver devices. The device may store information associating the message with the receiver device identifier. The device may generate the link using information associated with the message. The device may provide the link to the receiver device after generating the link. The device may receive a request, from a requesting device, to access the message, the request including a device identifier associated with the requesting device. The device may selectively permit or prevent access to the message, by the requesting device, based on the stored information and the device identifier associated with the requesting device.
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公开(公告)号：US09860378B2
公开(公告)日：2018-01-02
申请号：US14035174
申请日：2013-09-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Ehssan Ghanem , Vijaya R. Challa
CPC classification number: H04M3/5175 , H04M2203/402 , H04M2203/556
Abstract: Systems and methods described herein enable call center managers to identify behavioral drivers for improving call agents' performance. A computing device obtains call data for multiple calls received at a call center and plots individual calls of the multiple calls, based on the call data, against three behavioral measures related to agent activities. The computing device identifies an optimal zone, among the plotted individual calls, for a selected performance metric value over the three behavioral measures. The computing device also plots a particular agent's calls, based on the call data, against the three behavioral measures and identifies an agent's zone, among the plotted agent's calls, for the selected performance metric value. The computing device generates a visual model of the optimal zone and the agent's zone within the context of the three behavioral measures.
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3.发明授权Finite state machine-based call manager for web-based call interaction 有权基于有线状态机的呼叫管理器，用于基于Web的呼叫交互公开(公告)号：US09530116B2
公开(公告)日：2016-12-27
申请号：US13903498
申请日：2013-05-28
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Mohammad Y. Salman
CPC classification number: G06Q10/10 , G06Q30/01 , G06Q30/016 , H04L65/1053 , H04L65/1069 , H04L65/1096 , H04M3/5183 , H04M7/0024 , H04M2201/42
Abstract: Systems, methods, devices, and non-transitory storage media provide a web-based graphical user interface to allow a user to control a softphone of a user device. A context handler operates on the user device and manages a page context of the web-based graphical user interface. A call manager operates as a RESTful web service on the user device. The context handler and the call manager communicate using JavaScript Object Notation with Padding (JSONP) messages. The call manager includes a finite state machine that indicates a current state of the softphone. The call manager generates application programming interface calls to the softphone in response to receiving JSONP messages. The user interface is updated to reflect the current state of the softphone based on execution of user selections by the softphone. The context handler chunks data into multiple JSONP messages if data exceeds a data size limitation of the JSONP.
Abstract translation: 系统，方法，设备和非暂时性存储介质提供基于web的图形用户界面，以允许用户控制用户设备的软电话。 上下文处理器在用户设备上操作并且管理基于web的图形用户界面的页面上下文。 呼叫管理器在用户设备上作为RESTful Web服务运行。 上下文处理程序和调用管理器使用带有填充（JSONP）消息的JavaScript对象表示法进行通信。 呼叫管理器包括指示软电话的当前状态的有限状态机。 呼叫管理器响应于接收到的JSONP消息生成对软电话的应用程序编程接口调用。 更新用户界面以基于软电话的用户选择的执行来反映软电话的当前状态。 如果数据超出了JSONP的数据大小限制，则上下文处理程序将数据块分成多个JSONP消息。
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公开(公告)号：US09020131B2
公开(公告)日：2015-04-28
申请号：US14176509
申请日：2014-02-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Prashant Desai , Mayuresh Hegde , Manah M. Khalil , Parind Poi , Shawn J. Hadley , Paul V. Cunningham
CPC classification number: H04M3/5231 , H04M3/493 , H04M3/5166 , H04M3/5233 , H04M2203/2072 , H04M2203/551
Abstract: A method may include receiving a call from a caller and determining whether the call has been queued for at least a predetermined period of time. The method may also include interacting with the customer via an interactive voice response unit, in response to determining that the call has been queued for at least the predetermined period of time, to offer a call back service to the customer. The call back service may include a scheduled call back or an immediate type call back when an agent is available. The method may further include receiving, from the customer and via the interactive voice response unit, an indication that the customer would like a call back and queuing the call back.
Abstract translation: 方法可以包括从呼叫者接收呼叫并确定呼叫是否已经排队了至少预定的一段时间。 该方法还可以包括响应于确定呼叫已经排队等待至少预定时间段，经由交互式语音响应单元与客户交互，向客户提供回呼服务。 当代理可用时，回呼服务可以包括调度的回叫或立即类型的回叫。 该方法还可以包括从客户和经由交互式语音响应单元接收客户想要回叫并排队回叫的指示。
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公开(公告)号：US11126670B2
公开(公告)日：2021-09-21
申请号：US15591382
申请日：2017-05-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Siddharth Pandey , Manah M. Khalil , Michael R. Lamison , John J. Christudass , Krishna C. Yendrapalli , Narayanan Kasiviswanathan Shankar , Saikumar Dubagunta , Ping Chu , Maneesha Kalra
IPC: G06F16/951 , H04L29/06 , G06F21/33
Abstract: A network device receives credentials of a user of a client device, and receives an enrollment request from the client device, wherein the enrollment request includes a network address of the client device. The network device generates a token comprising the network address and an identifier of the user, encrypts the token, and sends the encrypted token to the client device. The network device receives, when the client device attempts to access a protected resource or a network service, the encrypted token from the client device for authenticating the client device without further requiring the credentials of the user.
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Patent Agency Ranking
公开(公告)号：US10681034B2
公开(公告)日：2020-06-09
申请号：US15809782
申请日：2017-11-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Michael R. Lamison , Saikumar Dubagunta
Abstract: A device can establish an identity for an individual by communicating with a first set of devices. The first set of devices can include a user device, a first server device associated with a certificate authority, or a second server device associated with an identity provider. The device can authenticate the identity of the individual by communicating with a second set of devices. The second set of devices can include the user device, or a third server device associated with a first service provider. The device can authorize the identity of the individual to be used by one or more service providers by communicating with a third set of devices. The third set of devices can include the user device, the third server device, or a fourth server device associated with a second service provider.
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公开(公告)号：US09537661B2
公开(公告)日：2017-01-03
申请号：US14208159
申请日：2014-03-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
CPC classification number: H04L9/3263 , G06F21/34 , G06F21/35 , H04L9/321 , H04L9/3268 , H04L63/0823 , H04L63/0853 , H04L63/0876 , H04L63/18
Abstract: A device may receive an authentication request generated based on a request to access a service. The authentication request may include a user identifier. The device may identify a mobile device associated with the user identifier. The device may authenticate the mobile device, and may generate an access notification based on authenticating the mobile device. The access notification may include information relating to the request to access the service. The device may provide the access notification to the mobile device, and may receive an access response from the mobile device. The access response may indicate whether to permit access to the service. The device may cause access to the service to be permitted when the access response indicates to permit access to the service, or may cause access to the service to be denied when the access response indicates to deny access to the service.
Abstract translation: 设备可以接收基于访问服务的请求而生成的认证请求。 认证请求可以包括用户标识符。 设备可以标识与用户标识符相关联的移动设备。 设备可以认证移动设备，并且可以基于认证移动设备来生成访问通知。 访问通知可以包括与访问服务的请求有关的信息。 设备可以向移动设备提供访问通知，并且可以从移动设备接收访问响应。 访问响应可以指示是否允许访问服务。 当访问响应指示允许访问服务时，该设备可以允许对该服务的访问，或者当访问响应指示拒绝对服务的访问时，可能导致该服务的访问被拒绝。
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公开(公告)号：US09467565B2
公开(公告)日：2016-10-11
申请号：US14293219
申请日：2014-06-02
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
CPC classification number: H04M3/5175 , H04M3/5166 , H04M2201/38 , H04M2203/401
Abstract: A method may include identifying diverse applications associated with supervision of agent work stations. The method may include generating a unified view interface based on supervisory communications associated with the diverse applications and receiving a request for the unified view interface from a supervisory interface device. The method may include exporting the unified view interface to the supervisory interface device. The method may further include receiving notifications associated with the diverse applications, and sending the notifications to the supervisory interface device.
Abstract translation: 一种方法可以包括识别与代理工作站的监督相关联的各种应用。 该方法可以包括基于与各种应用相关联的监控通信生成统一视图接口，并从监控接口设备接收对统一视图接口的请求。 该方法可以包括将统一视图接口导出到监控接口设备。 该方法还可以包括接收与各种应用相关联的通知，以及将通知发送到监控接口设备。
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公开(公告)号：US20160188850A1
公开(公告)日：2016-06-30
申请号：US14587206
申请日：2014-12-31
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sunil D. Limbasia , Manah M. Khalil , Venkata Devaki
IPC: G06F21/31
CPC classification number: G06F21/31 , G06F2221/2133
Abstract: A device generates parameters identifying selectively revealed un-obfuscated information associated with administering and assessing a Turing test. The device provides, to a client device, a challenge based on the parameters. The challenge directs the client device to selectively reveal the un-obfuscated information for presentation to a user associated with the client device. The device receives a response, to the challenge, from the client device and determines, based on the response and the parameters, whether the user associated with the client device is human. The device selectively performs an action based on determining whether the user associated with the client device is human.
Abstract translation: 设备产生识别选择性地显示与管理和评估图灵测试相关联的未混淆信息的参数。 该设备向客户端设备提供基于参数的挑战。 该挑战指示客户端设备选择性地显示用于呈现给与客户端设备相关联的用户的未混淆信息。 该设备从客户端设备接收针对挑战的响应，并且基于响应和参数来确定与客户端设备相关联的用户是否为人。 设备基于确定与客户端设备相关联的用户是否是人，选择性地执行动作。
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公开(公告)号：US20150371251A1
公开(公告)日：2015-12-24
申请号：US14313175
申请日：2014-06-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sunil Limbasia , Manah M. Khalil , Omar Abou-Khamis
IPC: G06Q30/02
CPC classification number: G06Q30/0214
Abstract: A method, a device, and a non-transitory storage medium to receive a referral request from a customer of a service provider; generate a referral code based on a receipt of the referral request; receive a message from the customer to a non-customer, wherein the message includes the referral code; store referral information included in the message, wherein the referral information includes a communication address of the non-customer, the referral code, and a communication address of the customer; receive a request from the non-customer to subscribe to a service offered by the service provider; request the referral code or a referent of the referral code from the non-customer; and use the referral code or the referent to assign a reward to the customer.
Abstract translation: 一种从服务提供商的客户接收推荐请求的方法，设备和非暂时性的存储介质; 根据推荐请求的收据生成推荐代码; 从客户接收到非客户的消息，其中所述消息包括所述推荐代码; 存储包括在消息中的推荐信息，其中所述推荐信息包括所述非客户的通信地址，所述推荐代码和所述客户的通信地址; 从非客户接收订阅服务提供商提供的服务的请求; 从非客户请求转介代码或转介代码的指称; 并使用推荐代码或指示对客户分配奖励。
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