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公开(公告)号：US09860378B2
公开(公告)日：2018-01-02
申请号：US14035174
申请日：2013-09-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Ehssan Ghanem , Vijaya R. Challa
CPC classification number: H04M3/5175 , H04M2203/402 , H04M2203/556
Abstract: Systems and methods described herein enable call center managers to identify behavioral drivers for improving call agents' performance. A computing device obtains call data for multiple calls received at a call center and plots individual calls of the multiple calls, based on the call data, against three behavioral measures related to agent activities. The computing device identifies an optimal zone, among the plotted individual calls, for a selected performance metric value over the three behavioral measures. The computing device also plots a particular agent's calls, based on the call data, against the three behavioral measures and identifies an agent's zone, among the plotted agent's calls, for the selected performance metric value. The computing device generates a visual model of the optimal zone and the agent's zone within the context of the three behavioral measures.
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公开(公告)号：US20160105290A1
公开(公告)日：2016-04-14
申请号：US14511874
申请日：2014-10-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. KHALIL , Siddharth Pandey , Michael R. Lamison , Ashok Kumar , Sunil D. Limbasia , Vijaya R. Challa
CPC classification number: H04L9/3271 , H04L9/3239 , H04L9/3247 , H04L63/0407 , H04L63/0421 , H04L63/0435 , H04L63/08 , H04L63/0815 , H04L63/12 , H04L63/168
Abstract: The device may receive user information associated with a user. The device may generate a user profile for the user that stores user information and authentication confirmation information. The device may provide a particular cryptographic key and information identifying the user profile. The device may receive a request to authenticate a secure session for a user device from an application server. The device may obtain, based on the user identifier, the authentication confirmation information associated with the user from a data structure storing one or more user profiles. The device may validate the particular response to the particular challenge code based on the authentication confirmation information. The device may provide information to the application server indicating that the secure session is validated for the user device based on validating the authentication information.
Abstract translation: 设备可以接收与用户相关联的用户信息。 设备可以为存储用户信息和认证确认信息的用户生成用户简档。 设备可以提供特定的密码密钥和标识用户简档的信息。 设备可以从应用服务器接收用于认证用户设备的安全会话的请求。 设备可以基于用户标识符从存储一个或多个用户简档的数据结构获得与用户相关联的认证确认信息。 设备可以基于认证确认信息来验证对特定挑战码的特定响应。 设备可以基于验证认证信息向应用服务器提供指示安全会话对用户设备进行验证的信息。
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公开(公告)号：US09537661B2
公开(公告)日：2017-01-03
申请号：US14208159
申请日：2014-03-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
CPC classification number: H04L9/3263 , G06F21/34 , G06F21/35 , H04L9/321 , H04L9/3268 , H04L63/0823 , H04L63/0853 , H04L63/0876 , H04L63/18
Abstract: A device may receive an authentication request generated based on a request to access a service. The authentication request may include a user identifier. The device may identify a mobile device associated with the user identifier. The device may authenticate the mobile device, and may generate an access notification based on authenticating the mobile device. The access notification may include information relating to the request to access the service. The device may provide the access notification to the mobile device, and may receive an access response from the mobile device. The access response may indicate whether to permit access to the service. The device may cause access to the service to be permitted when the access response indicates to permit access to the service, or may cause access to the service to be denied when the access response indicates to deny access to the service.
Abstract translation: 设备可以接收基于访问服务的请求而生成的认证请求。 认证请求可以包括用户标识符。 设备可以标识与用户标识符相关联的移动设备。 设备可以认证移动设备，并且可以基于认证移动设备来生成访问通知。 访问通知可以包括与访问服务的请求有关的信息。 设备可以向移动设备提供访问通知，并且可以从移动设备接收访问响应。 访问响应可以指示是否允许访问服务。 当访问响应指示允许访问服务时，该设备可以允许对该服务的访问，或者当访问响应指示拒绝对服务的访问时，可能导致该服务的访问被拒绝。
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公开(公告)号：US09467565B2
公开(公告)日：2016-10-11
申请号：US14293219
申请日：2014-06-02
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
CPC classification number: H04M3/5175 , H04M3/5166 , H04M2201/38 , H04M2203/401
Abstract: A method may include identifying diverse applications associated with supervision of agent work stations. The method may include generating a unified view interface based on supervisory communications associated with the diverse applications and receiving a request for the unified view interface from a supervisory interface device. The method may include exporting the unified view interface to the supervisory interface device. The method may further include receiving notifications associated with the diverse applications, and sending the notifications to the supervisory interface device.
Abstract translation: 一种方法可以包括识别与代理工作站的监督相关联的各种应用。 该方法可以包括基于与各种应用相关联的监控通信生成统一视图接口，并从监控接口设备接收对统一视图接口的请求。 该方法可以包括将统一视图接口导出到监控接口设备。 该方法还可以包括接收与各种应用相关联的通知，以及将通知发送到监控接口设备。
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公开(公告)号：US20150086003A1
公开(公告)日：2015-03-26
申请号：US14035174
申请日：2013-09-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Ehssan Ghanem , Vijaya R. Challa
IPC: H04M3/51
CPC classification number: H04M3/5175 , H04M2203/402 , H04M2203/556
Abstract: A computing device obtains call data for multiple calls received at a call center and plots individual calls of the multiple calls, based on the call data, against three behavioral measures related to agent activities. The computing device identifies an optimal zone, among the plotted individual calls, for a selected performance metric value over the three behavioral measures. The computing device also plots a particular agent's calls, based on the call data, against the three behavioral measures and identifies an agent's zone, among the plotted agent's calls, for the selected performance metric value. The computing device generates a visual model of the optimal zone and the agent's zone within the context of the three behavioral measures.
Abstract translation: 计算设备获取在呼叫中心接收的多个呼叫的呼叫数据，并且基于呼叫数据，针对与代理活动相关的三个行为措施来绘制多个呼叫的各个呼叫。 在三个行为测量中，计算设备在所绘制的各个呼叫中针对所选择的性能度量值识别最佳区域。 计算设备还根据呼叫数据针对三个行为测量绘制特定代理的呼叫，并且针对所选择的性能度量值在所绘示的代理的呼叫中标识代理的区域。 计算设备在三个行为措施的上下文中生成最佳区域和代理区域的视觉模型。
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Patent Agency Ranking
公开(公告)号：US09787678B2
公开(公告)日：2017-10-10
申请号：US14813532
申请日：2015-07-30
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
CPC classification number: H04L63/0876 , H04L51/20 , H04L63/0884
Abstract: A proxy device intercepts requests from client devices to access message data through a message data device, such as accessing e-mail messages through a mail server implementing post office protocol (POP) or other messaging protocol. The proxy device determines to authenticate of a client device when, for example, the client device, is located within certain areas that differ from a geographic region associated with a message account holder. Authentication of the client device may include collecting additional information, such as a universal identifier that may be used by the client device to access various services. The proxy device may further forward a notification message to the client device indicating the access to the message data is pending until the client device is authenticated. If the client device is successfully authenticated, the proxy device forwards the request to the message data device to enable the client device to access the message data.
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7.发明申请公开(公告)号：US20170048258A1
公开(公告)日：2017-02-16
申请号：US14823239
申请日：2015-08-11
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. KHALIL , Vijaya R. Challa , Sivarama Tallam
IPC: H04L29/06
CPC classification number: H04L63/1416 , H04L63/0236 , H04L63/083 , H04L63/101 , H04L63/1425
Abstract: A device may receive network traffic information, associated with multiple transactions, that indicates, for each transaction of the multiple transactions, a credential and a source device identifier associated with the transaction. The device may determine, based on the network traffic information, a quantity of times that a common credential was used in two transactions occurring at different times and originating from different source devices. The device may provide information that identifies the quantity of times and the different source devices. The device may determine whether to block network traffic associated with a source device, of the different source devices, based on the quantity of times and/or user input received based on providing the information that identifies the quantity of times and the different source devices. The device may selectively provide an instruction to block the network traffic associated with the source device based on this determination.
Abstract translation: 设备可以接收与多个事务相关联的网络流量信息，其针对多个事务的每个事务指示与事务相关联的证书和源设备标识符。 设备可以基于网络流量信息来确定在不同时间发生并源自不同源设备的两次交易中使用公共凭证的次数。 设备可以提供标识次数和不同源设备的信息。 基于提供标识时间量和不同源设备的信息，设备可以基于接收的次数和/或用户输入来确定是否阻止与不同源设备的源设备相关联的网络流量。 基于该确定，设备可以选择性地提供阻止与源设备相关联的网络业务的指令。
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公开(公告)号：US20150350434A1
公开(公告)日：2015-12-03
申请号：US14293219
申请日：2014-06-02
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Vijaya R. Challa
IPC: H04M3/51
CPC classification number: H04M3/5175 , H04M3/5166 , H04M2201/38 , H04M2203/401
Abstract: A method may include identifying diverse applications associated with supervision of agent work stations. The method may include generating a unified view interface based on supervisory communications associated with the diverse applications and receiving a request for the unified view interface from a supervisory interface device. The method may include exporting the unified view interface to the supervisory interface device. The method may further include receiving notifications associated with the diverse applications, and sending the notifications to the supervisory interface device.
Abstract translation: 一种方法可以包括识别与代理工作站的监督相关联的各种应用。 该方法可以包括基于与各种应用相关联的监控通信生成统一视图接口，并从监控接口设备接收对统一视图接口的请求。 该方法可以包括将统一视图接口导出到监控接口设备。 该方法还可以包括接收与各种应用相关联的通知，以及将通知发送到监控接口设备。
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公开(公告)号：US20150249540A1
公开(公告)日：2015-09-03
申请号：US14208159
申请日：2014-03-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. KHALIL , Vijaya R. Challa
CPC classification number: H04L9/3263 , G06F21/34 , G06F21/35 , H04L9/321 , H04L9/3268 , H04L63/0823 , H04L63/0853 , H04L63/0876 , H04L63/18
Abstract: A device may receive an authentication request generated based on a request to access a service. The authentication request may include a user identifier. The device may identify a mobile device associated with the user identifier. The device may authenticate the mobile device, and may generate an access notification based on authenticating the mobile device. The access notification may include information relating to the request to access the service. The device may provide the access notification to the mobile device, and may receive an access response from the mobile device. The access response may indicate whether to permit access to the service. The device may cause access to the service to be permitted when the access response indicates to permit access to the service, or may cause access to the service to be denied when the access response indicates to deny access to the service.
Abstract translation: 设备可以接收基于访问服务的请求而生成的认证请求。 认证请求可以包括用户标识符。 设备可以标识与用户标识符相关联的移动设备。 设备可以认证移动设备，并且可以基于认证移动设备来生成访问通知。 访问通知可以包括与访问服务的请求有关的信息。 设备可以向移动设备提供访问通知，并且可以从移动设备接收访问响应。 访问响应可以指示是否允许访问服务。 当访问响应指示允许访问服务时，该设备可以允许对该服务的访问，或者当访问响应指示拒绝对服务的访问时，可能导致该服务的访问被拒绝。
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公开(公告)号：US09866884B2
公开(公告)日：2018-01-09
申请号：US14249661
申请日：2014-04-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Manah M. Khalil , Omar A. Abou-Khamis , Vijaya R. Challa , Anil K. Guntupalli , Mazen Hammad , Amar Nageswaram , Saivivek Thiyagarajan
IPC: H04N21/258 , H04N21/478 , H04N21/262 , H04N21/41 , H04N21/4784
CPC classification number: H04N21/25816 , H04N21/26283 , H04N21/4104 , H04N21/4781 , H04N21/4784
Abstract: A method includes receiving a request associated with a secondary event orchestrator to schedule a secondary event to be concurrently broadcast with a primary video program. The secondary event is based on the primary video program. The method includes scheduling, by a processing device, the secondary event in an interactive media guide (IMG). The method also includes receiving requests or subscriptions for the secondary event from at least one user device based on the scheduled secondary event in the IMG, and providing support for the concurrent broadcast of the secondary event.
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