Invention Grant
- Patent Title: Social media processing with three-dimensional audio
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Application No.: US15296883Application Date: 2016-10-18
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Publication No.: US09838824B2Publication Date: 2017-12-05
- Inventor: Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04S7/00
- IPC: H04S7/00 ; H04R27/00 ; H04S3/00

Abstract:
According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
Public/Granted literature
- US20170041730A1 SOCIAL MEDIA PROCESSING WITH THREE-DIMENSIONAL AUDIO Public/Granted day:2017-02-09
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