公开(公告)号：US20200304594A1

公开(公告)日：2020-09-24

申请号：US16898572

申请日：2020-06-11

Applicant: Avaya Inc.

Inventor： Reinhard P. Klemm ,  Doree Duncan Seligmann

IPC: H04L29/08 ,  H04W4/21

Abstract: An event selection system for computing user migration pattern across social network pages is provided. The event selection system includes a monitor module to monitor predetermined activities of social media users on preconfigured resources. The event selection system further includes a profile module to build a social media user profile based on the monitored activities of the social media users. The event selection system further includes a computing module to compute user migration patterns based on the social media user profiles. The event selection system further includes a display module to display the user migration patterns on a system user terminal. The event selection system further includes a reporting module configured to produce a report based on the monitored social media user activities.

公开(公告)号：US09756083B2

公开(公告)日：2017-09-05

申请号：US13756615

申请日：2013-02-01

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Moni Manor

IPC: G06F15/16 ,  H04L29/06

CPC classification number: H04L65/103 ,  H04L65/1069 ,  H04L65/4046

Abstract: System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference.

公开(公告)号：US20170041730A1

公开(公告)日：2017-02-09

申请号：US15296883

申请日：2016-10-18

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon ,  David Skiba

IPC: H04S7/00

CPC classification number: H04S7/303 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S3/002 ,  H04S3/008 ,  H04S7/302 ,  H04S7/304 ,  H04S7/40 ,  H04S2400/11 ,  H04S2420/03

Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.

Abstract translation: 根据一个实施例，三维声音空间内的声源的分组和布置可以基于声源的属性。 呈现在三维声音空间中的内容可以包括社交媒体内容。 根据另一个实施例，内容可以包括语音邮件消息，并且三维声音空间可以用于管理和检索语音邮件消息。 在另一个实施例中，内容可以包括在客户或其他呼叫者和客户支持代理之间的联络中心中的通信。 根据另一实施例，三维声音空间或其中实现三维声音空间的环境可以为用户或听众提供机会，以发起与声源的发起者的后续通信，例如 社交媒体帖子或其他社交媒体通信，语音呼叫或其他消息或通信。

公开(公告)号：US20140237371A1

公开(公告)日：2014-08-21

申请号：US13771678

申请日：2013-02-20

Applicant: AVAYA INC.

Inventor： Reinhard P. Klemm ,  Doree Duncan Seligmann ,  John Yoakum

IPC: G06F3/01

CPC classification number: G06Q10/109

Abstract: A presentation pacing system includes a monitor module for monitoring a time spent by a speaker on one or more slides while presenting a presentation, the presentation having a plurality of slides. The presentation pacing system further includes a compare module for comparing the monitored time with a pre-recorded time associated with the slides. The presentation pacing system further includes a notification module for notifying the speaker for changing pace of the presentation based at least on the comparison. The presentation pacing system further includes a query module for scheduling and presenting queries of audience to the speaker of the presentation during a slide transition.

Abstract translation: 演示起搏系统包括一个监视器模块，用于在呈现演示的同时监视扬声器在一个或多个幻灯片上花费的时间，该演示具有多个幻灯片。 呈现起搏系统还包括比较模块，用于将监视的时间与与幻灯片相关联的预先记录的时间进行比较。 呈现起搏系统还包括通知模块，用于通知至少基于该比较的演讲者改变节奏的通知。 演示起搏系统还包括一个查询模块，用于在幻灯片切换期间调度和呈现观众对演示者的演讲者的查询。

公开(公告)号：US20170040028A1

公开(公告)日：2017-02-09

申请号：US15296238

申请日：2016-10-18

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon ,  David Skiba

IPC: G10L21/10 ,  G10L21/028 ,  G06F3/0481 ,  G10L25/51

CPC classification number: G10L21/10 ,  G06F3/04815 ,  G10L15/08 ,  G10L17/06 ,  G10L21/028 ,  G10L25/51 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S3/002 ,  H04S3/008 ,  H04S7/302 ,  H04S7/304 ,  H04S7/40 ,  H04S2400/11 ,  H04S2420/03

Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.

Abstract translation: 实施例涉及使用三维声音空间来分析安全监视信息。 根据一个实施例，三维声音空间可以包括其中可以呈现与安全监视信息相关的声源的安全监视系统的一部分，并且用户可以有效地导航三维声音中的大量声源 空间。 有效的音频监控依赖于监控人员有效识别需要进一步分析和呼叫的呼叫的能力，无需进一步分析，而不会引入太多的假阴性或假阳性条件。 这里描述的三维空间的利用可以增加安全分析者审查音频内容的容易性，并且识别需要进一步分析的相关音频内容。

公开(公告)号：US20170038943A1

公开(公告)日：2017-02-09

申请号：US15296921

申请日：2016-10-18

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Ajita John ,  Michael J. Sammon ,  David Skiba

IPC: G06F3/0481 ,  G06F3/16 ,  G06F17/30 ,  H04S7/00

CPC classification number: G06F3/04815 ,  G06F3/167 ,  G06F17/3074 ,  G06F17/30752 ,  H04R27/00 ,  H04R2227/003 ,  H04R2227/005 ,  H04S3/008 ,  H04S7/302 ,  H04S7/304 ,  H04S7/40 ,  H04S2400/11 ,  H04S2420/03

Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.

Abstract translation: 根据一个实施例，音频和非音频数据可以被表示为适于也提供可视数据的三维声音空间中的声源。 非音频数据可以与声音空间中呈现的音频声源相关联。 该组合的三维音频/视觉空间内的导航可以主要基于声源的音频方面，其中根据需要呈现非音频数据的细节，例如当听者通过组合的三维 音频/视觉空间到特定声源，在该点可以呈现与该声源相关联的非音频数据。

公开(公告)号：US09369587B2

公开(公告)日：2016-06-14

申请号：US13780899

申请日：2013-02-28

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Linda Schumacher

IPC: H04L12/66 ,  H04M9/00

CPC classification number: H04M9/003

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for software turret phone functionalities. A system can display, via a graphical user interface, graphical elements grouped according to a common attribute. Each of the graphical elements can represent an open communication line connecting a first device associated with a first user with a second respective device associated with a second respective user. The system can receive a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device. Based on the selection, the system can manipulate a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user.

Abstract translation: 本文公开了用于软件转塔手机功能的系统，方法和非暂时的计算机可读存储介质。 系统可以通过图形用户界面显示根据公共属性分组的图形元素。 每个图形元素可以表示将与第一用户相关联的第一设备与与第二相应用户相关联的第二相应设备连接的开放通信线路。 系统可以接收来自第一用户的图形元素的图形元素的选择，该选择指示与相应设备相关联的所选择的用户。 基于该选择，系统可以操纵将与第一用户相关联的第一设备与与所选择的用户相关联的相应设备连接的对应的开放式通信线路。

公开(公告)号：US09031534B2

公开(公告)日：2015-05-12

申请号：US14065653

申请日：2013-10-29

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Michael J. Sammon ,  Lynne Shapiro Brotman

IPC: H04M1/66 ,  H04M1/68 ,  H04M3/16 ,  H04W12/08 ,  G06F21/62 ,  G07C9/00 ,  H04L29/06 ,  H04M3/38 ,  H04L29/08 ,  H04M1/725 ,  H04W24/00

CPC classification number: H04W12/08 ,  G06F21/6218 ,  G06F2221/2111 ,  G06F2221/2141 ,  G07C9/00111 ,  H04L63/0492 ,  H04L63/10 ,  H04L67/04 ,  H04L67/24 ,  H04M1/72572 ,  H04M1/72577 ,  H04M3/38 ,  H04M2242/14 ,  H04M2242/30 ,  H04W24/00

Abstract: Methods and apparatuses are disclosed for enabling the response to a command from a wireless terminal to be based at least partially on the presence or absence of other users nearby, and possibly the identity of those users. In the illustrated embodiment, a server maintains an updated list of the locations of fixed and wireless terminals within an area (e.g., an IEEE 802.11 wireless access point's area of coverage, a CDMA base station's cell, etc.). When a user issues a command to his or her wireless terminal, the command is transmitted to the server. The server determines whether there are any other nearby wireless terminals (and inferentially, the users associated with these terminals), and then determines whether the command is authorized in that environment.

Abstract translation: 公开了用于使来自无线终端的命令的响应至少部分地基于附近的其他用户的存在或不存在以及可能的这些用户的身份的方法和装置。 在所示实施例中，服务器维护在区域内的固定和无线终端的位置的更新列表（例如，IEEE 802.11无线接入点的覆盖区域，CDMA基站的小区等）。 当用户向他或她的无线终端发出命令时，该命令被发送到服务器。 服务器确定是否有任何其他附近的无线终端（以及其中，与这些终端相关联的用户），然后确定该命令是否在该环境中被授权。

公开(公告)号：US20130332549A1

公开(公告)日：2013-12-12

申请号：US13965522

申请日：2013-08-13

Applicant: Avaya Inc.

Inventor： Ajita John ,  Ankur Mani ,  Doree Duncan Seligmann

IPC: H04L29/08

CPC classification number: H04L67/306 ,  G06N5/02 ,  G06Q10/06

Abstract: A method is disclosed that enables the selection of a team of people in an organization, such as a business enterprise, to participate in a task that involves communicating with each other, in which the selection of the team seeks to maximize the team cohesiveness. The illustrative embodiment of the present invention incorporates the use of a social network model to describe the communication pattern in the organization. Based on the relationship between the organization's social network structure and the cohesiveness between the people in the organization, the technique of the illustrative embodiment estimates the dyadic cohesiveness of each pair of people, which is defined as the expected value of relationship strength between each evaluated pair of people. One component of the relationship strength is the number of interactions between the two people in the pair. The technique of the illustrative embodiment then uses the cohesiveness estimates to select teams.

Abstract translation: 公开了一种方法，其能够选择组织（例如商业企业）中的一组人员参与涉及彼此通信的任务，其中团队的选择旨在使团队凝聚力最大化。 本发明的说明性实施例包括使用社交网络模型来描述组织中的通信模式。 基于组织的社会网络结构与组织中的人员之间的凝聚力的关系，说明性实施例的技术估计了每对人的二元结合性，其被定义为每个评估对之间的关​​系强度的预期值 的人。 关系力量的一个组成部分是两人之间的互动次数。 说明性实施例的技术然后使用凝聚力估计来选择团队。

公开(公告)号：US20130273946A1

公开(公告)日：2013-10-17

申请号：US13914901

申请日：2013-06-11

Applicant: Avaya Inc.

Inventor： Taryn Moody ,  Doree Duncan Seligmann

IPC: H04W68/02

CPC classification number: H04W68/00 ,  H04M1/576 ,  H04M3/42051 ,  H04M3/537 ,  H04M19/04 ,  H04M19/048 ,  H04M2203/2066 ,  H04W4/12 ,  H04W68/02

Abstract: An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values.

Abstract translation: 公开了一种用于使电信终端能够通过其属性基于消息的属性的声音或视觉信号通知其用户消息的到达的装置和方法。 网络基础设施元件（例如，交换机，专用交换机[PBX]，服务器等）接收指向终端的消息，并设置铃声属性的值（例如，速度，音量，音调，节奏等） 基于传入消息的属性（例如，发送者，优先级，主题，从其发送消息的位置等）。 在第一示例性实施例中，网络基础设施元件将消息和所述实例化的铃声发送到终端，而在第二说明性实施例中，网络基础设施元件将消息和属性值发送到终端，并且终端播放本地存储的铃声 按照物业价值。