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公开(公告)号：US20170041730A1
公开(公告)日：2017-02-09
申请号：US15296883
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
IPC: H04S7/00
CPC classification number: H04S7/303 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
Abstract translation: 根据一个实施例，三维声音空间内的声源的分组和布置可以基于声源的属性。 呈现在三维声音空间中的内容可以包括社交媒体内容。 根据另一个实施例，内容可以包括语音邮件消息，并且三维声音空间可以用于管理和检索语音邮件消息。 在另一个实施例中，内容可以包括在客户或其他呼叫者和客户支持代理之间的联络中心中的通信。 根据另一实施例，三维声音空间或其中实现三维声音空间的环境可以为用户或听众提供机会，以发起与声源的发起者的后续通信，例如 社交媒体帖子或其他社交媒体通信，语音呼叫或其他消息或通信。
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公开(公告)号：US09544704B1
公开(公告)日：2017-01-10
申请号：US14800874
申请日：2015-07-16
Applicant: Avaya Inc.
Inventor： Ajita John
IPC: H04S5/00
CPC classification number: H04S7/302 , G06F17/30743 , G10L25/54 , H04S2400/11
Abstract: Disclosed herein are systems, methods, and computer-readable storage device for analyzing a first audiofile, to yield a first analysis, wherein the first analysis identifies a first segment of a first plurality of segments within the first audiofile, the first segment being one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. A same analysis can be performed on a second audiofile, to yield a second analysis, wherein the second analysis identifies a second segment of a second plurality of segments within the second audiofile, the second segment comprising one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. The first segment is presented as a representative segment of the first audiofile and the second segment is presented as a representative of the second audiofile within a three-dimensional audio space.
Abstract translation: 本文公开了用于分析第一音频文件以产生第一分析的系统，方法和计算机可读存储设备，其中第一分析识别第一音频文件内的第一多个段的第一段，第一段是 最有趣的细分，最重要的细分，最相关的细分和最具代表性的细分。 可以在第二音频文件上执行相同的分析，以产生第二分析，其中所述第二分析识别所述第二音频文件内的第二多个片段的第二片段，所述第二片段包括最有趣片段之一，最重要的片段 细分，最相关的细分和最具代表性的细分。 第一段被呈现为第一音频文件的代表段，并且第二段被呈现为三维音频空间内的第二音频文件的代表。
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公开(公告)号：US20170040028A1
公开(公告)日：2017-02-09
申请号：US15296238
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
IPC: G10L21/10 , G10L21/028 , G06F3/0481 , G10L25/51
CPC classification number: G10L21/10 , G06F3/04815 , G10L15/08 , G10L17/06 , G10L21/028 , G10L25/51 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.
Abstract translation: 实施例涉及使用三维声音空间来分析安全监视信息。 根据一个实施例，三维声音空间可以包括其中可以呈现与安全监视信息相关的声源的安全监视系统的一部分，并且用户可以有效地导航三维声音中的大量声源 空间。 有效的音频监控依赖于监控人员有效识别需要进一步分析和呼叫的呼叫的能力，无需进一步分析，而不会引入太多的假阴性或假阳性条件。 这里描述的三维空间的利用可以增加安全分析者审查音频内容的容易性，并且识别需要进一步分析的相关音频内容。
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公开(公告)号：US20170038943A1
公开(公告)日：2017-02-09
申请号：US15296921
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
IPC: G06F3/0481 , G06F3/16 , G06F17/30 , H04S7/00
CPC classification number: G06F3/04815 , G06F3/167 , G06F17/3074 , G06F17/30752 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
Abstract translation: 根据一个实施例，音频和非音频数据可以被表示为适于也提供可视数据的三维声音空间中的声源。 非音频数据可以与声音空间中呈现的音频声源相关联。 该组合的三维音频/视觉空间内的导航可以主要基于声源的音频方面，其中根据需要呈现非音频数据的细节，例如当听者通过组合的三维 音频/视觉空间到特定声源，在该点可以呈现与该声源相关联的非音频数据。
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公开(公告)号：US20130332549A1
公开(公告)日：2013-12-12
申请号：US13965522
申请日：2013-08-13
Applicant: Avaya Inc.
Inventor： Ajita John , Ankur Mani , Doree Duncan Seligmann
IPC: H04L29/08
CPC classification number: H04L67/306 , G06N5/02 , G06Q10/06
Abstract: A method is disclosed that enables the selection of a team of people in an organization, such as a business enterprise, to participate in a task that involves communicating with each other, in which the selection of the team seeks to maximize the team cohesiveness. The illustrative embodiment of the present invention incorporates the use of a social network model to describe the communication pattern in the organization. Based on the relationship between the organization's social network structure and the cohesiveness between the people in the organization, the technique of the illustrative embodiment estimates the dyadic cohesiveness of each pair of people, which is defined as the expected value of relationship strength between each evaluated pair of people. One component of the relationship strength is the number of interactions between the two people in the pair. The technique of the illustrative embodiment then uses the cohesiveness estimates to select teams.
Abstract translation: 公开了一种方法，其能够选择组织（例如商业企业）中的一组人员参与涉及彼此通信的任务，其中团队的选择旨在使团队凝聚力最大化。 本发明的说明性实施例包括使用社交网络模型来描述组织中的通信模式。 基于组织的社会网络结构与组织中的人员之间的凝聚力的关系，说明性实施例的技术估计了每对人的二元结合性，其被定义为每个评估对之间的关系强度的预期值 的人。 关系力量的一个组成部分是两人之间的互动次数。 说明性实施例的技术然后使用凝聚力估计来选择团队。
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Patent Agency Ranking
公开(公告)号：US09838824B2
公开(公告)日：2017-12-05
申请号：US15296883
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
CPC classification number: H04S7/303 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
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公开(公告)号：US20170280099A1
公开(公告)日：2017-09-28
申请号：US15077720
申请日：2016-03-22
Applicant: Avaya Inc.
Inventor： Ajita John , Seamus Hayes , John Rix , Adrian Ryan , Samuel Fisher , David Skiba
CPC classification number: H04N7/155 , H04L12/1831 , H04L65/1089 , H04L65/403
Abstract: Methods and systems are provided for automatically generating expanded and derivative tags associated with digital content. The methods and systems provide multi-dimensional, layered tagging with stored audio/video conference contents, creating relationships and a tag network between links and nodes in a communication system.
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公开(公告)号：US20170048275A1
公开(公告)日：2017-02-16
申请号：US14823173
申请日：2015-08-11
Applicant: Avaya Inc.
Inventor： Ajita John , Seamus Hayes , John Rix , Adrian Ryan , Samuel Fisher , David Skiba
CPC classification number: G06F21/6245 , G06F21/6227 , H04L63/105 , H04L63/108 , H04L2463/101
Abstract: Media files are often tagged, such as by XML or other tagging paradigms, in order to indicate aspects of certain portions of the media file. Disclosed herein, security policy tagging is provided that supports a logically nested or hierarchical structure. Tags may be time- and/or event-altered, such as when a user who is denied access at one point in time may be granted access at a later point in time. The need to amend the security policy based upon the passage of time is reduced or eliminated as portions, or sub-portions, of a media file that may be selectively tagged with security tags may be presented or downloaded based upon the security policy. The a security policy may incorporate rules that change permissions upon the passage of time or the occurrence of an event, without requiring the modification of the presentation, the security tags of the presentation portion, or the security tag associated with a parent portion of the presentation or the presentation itself.
Abstract translation: 媒体文件通常被标记，例如通过XML或其他标记范例，以便指示媒体文件的某些部分的方面。 本文公开了提供支持逻辑嵌套或分层结构的安全策略标签。 标签可以是时间和/或事件改变的，例如当在一个时间点被拒绝访问的用户可以在稍后时间被授予访问权限时。 可以基于安全策略来呈现或下载可以基于安全策略来呈现或下载可以根据时间的流逝来修改安全策略的需要，因为可以选择性地标记有安全标签的媒体文件的部分或子部分可以被删除或消除。 安全策略可以包括在时间流逝或事件发生时改变权限的规则，而不需要修改呈现，呈现部分的安全标签或与呈现的父部分相关联的安全标签 或演示本身。
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公开(公告)号：US09301069B2
公开(公告)日：2016-03-29
申请号：US13728467
申请日：2012-12-27
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon
CPC classification number: H04S3/002 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S7/40 , H04S2400/11
Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
Abstract translation: 用于产生用于搜索音频的沉浸式三维声音空间的系统，方法和计算机可读存储介质。 该系统产生具有同时播放的多个声源的三维声音空间，其中多个声源中的每一个相对于彼此被分配在三维声音空间中的相应位置，并且其中用户 被分配在相对于每个相应位置的三维声音空间中的当前位置。 接下来，系统接收来自用户的输入以导航到三维声音空间中的新位置。 基于输入，系统然后相对于三维声音空间中的新位置改变多个声源的每个相应位置。
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公开(公告)号：US10656782B2
公开(公告)日：2020-05-19
申请号：US16222083
申请日：2018-12-17
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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