- 专利标题: Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call
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申请号: US15063587申请日: 2016-03-08
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公开(公告)号: US09848083B2公开(公告)日: 2017-12-19
- 发明人: Lucas Merrow , Alexandra Drane , John Krocker , Oleg Boulanov , Nasreen R. Quibria , Michael R. Robinson
- 申请人: Eliza Corporation
- 申请人地址: US MA Beverly
- 专利权人: Eliza Corporation
- 当前专利权人: Eliza Corporation
- 当前专利权人地址: US MA Beverly
- 代理机构: McDermott Will & Emery LLP
- 主分类号: H04M1/64
- IPC分类号: H04M1/64 ; H04M3/51 ; H04M1/82 ; H04M3/46 ; G10L17/06 ; G10L25/51 ; G10L25/87 ; G10L15/26 ; H04M1/27 ; H04M3/487
摘要:
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
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