公开(公告)号：EP1877881A2

公开(公告)日：2008-01-16

申请号：EP06751908.2

申请日：2006-04-28

申请人： Fat Spaniel Technologies, Inc.

发明人： BEEKHUIS, Christiaan, Willem

IPC分类号： G05D11/00

CPC分类号： G06Q50/06 ,  G06Q10/0637 ,  G06Q10/06393 ,  G06Q10/10 ,  G06Q10/20 ,  Y02E40/76 ,  Y04S10/54 ,  Y04S10/545

摘要： Systems and methods are provided for collecting, aggregating, and analyzing data associated with the performance of systems. Energy systems, specifically renewable energy generation systems, are used as examples. The aggregated data serve as the basis for a variety of services that facilitate the adoption and deployment of these systems. Services are provided that aid in enhancing energy educational activities. The services represent the quantity of energy generation as energy demands that the students may appreciate. Furthermore, the services are interactive and may allow the students to change System Parameters so that they more fully understand the influence of these parameters on the energy generation efficiency.

公开(公告)号：EP1877880A2

公开(公告)日：2008-01-16

申请号：EP06751800.1

申请日：2006-04-28

申请人： Fat Spaniel Technologies, Inc.

发明人： BEEKHUIS, Christiaan, Willem

IPC分类号： G05D11/00 ,  G06F11/30

CPC分类号： G06Q50/06 ,  G06Q10/0637 ,  G06Q10/06393 ,  G06Q10/10 ,  G06Q10/20 ,  Y02E40/76 ,  Y04S10/54 ,  Y04S10/545

摘要： Systems and methods are provided for collecting, aggregating, and analyzing data associated with the performance of systems. Energy systems, specifically renewable energy generation systems, are used as examples. The aggregated data serve as the basis for a variety of services that facilitate the adoption and deployment of these systems. Services are provided that aid in enhancing energy educational activities. The services represent the quantity of energy generation as energy demands that the students may appreciate. Furthermore, the services are interactive and may allow the students to change System Parameters so that they more fully understand the influence of these parameters on the energy generation efficiency.

公开(公告)号：EP1573470A4

公开(公告)日：2007-12-26

申请号：EP03787162

申请日：2003-11-26

申请人： ACCENTURE GLOBAL SERVICES GMBH ,  BT GROUP PLC

发明人： REID GREGORY S ,  RINGO TIMOTHY ,  LANE DAVID P ,  LIAN ELIZABETH H ,  FARRELL DANIEL C ,  FENTON CRAIG ,  SHEARING ELISE ,  BELL RANDY ,  WONG SEVASTI ,  LINGHAM ANTHONY ,  FORRESTER AUDREY ,  STAUBITZ CLAUDIA ,  ADAMS KEVIN ,  PICKERING LESLEY ,  RITCHIE PAUL

IPC分类号： G06Q10/06 ,  G06Q10/10 ,  G06F17/30

CPC分类号： G06Q10/06393 ,  G06Q10/06398 ,  G06Q10/10

摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.

公开(公告)号：EP1330701A4

公开(公告)日：2007-01-10

申请号：EP01964319

申请日：2001-08-22

申请人： TOWERS PERRIN FORSTER & CROSBY

发明人： ZITANER ERIC ,  HASLETT SUSAN ,  BENSKY KATHY

IPC分类号： G06F17/30 ,  G06Q10/06 ,  G06Q30/02 ,  G06F7/00 ,  G06F17/00 ,  G06F17/60

CPC分类号： G06Q30/02 ,  G06F17/3089 ,  G06Q10/06393 ,  G06Q10/06398 ,  G06Q30/0217 ,  Y10S707/99933 ,  Y10S707/99943 ,  Y10S707/99945

摘要： The invention concerns a system and method for implementing and/or administering a competitive rewards database (10). Member data is received from at least one member computer (30) via a data feed (40). The (raw) member data is automatically mapped and incorporated into the competitive rewards database (10). A data capture tool (50), preferably coupled to a data network, via a data feed (52), is operable to adjust the mapping of member data. A rewards workbench (60), preferably coupled to a data network via a data feed (70), is generally operable to query the competitive rewards database.

公开(公告)号：EP1559043A4

公开(公告)日：2005-12-28

申请号：EP03759668

申请日：2003-10-03

申请人： GARTNER INC

发明人： SMITH MICHAEL W ,  APFEL AUDREY ,  BERGSTROM KEN

IPC分类号： G06Q10/00 ,  G06F17/60

CPC分类号： G06Q10/10 ,  G06Q10/063112 ,  G06Q10/06375 ,  G06Q10/06393 ,  G06Q10/06398 ,  G06Q30/0203

摘要： Methods and systems for evaluation of business performance are provided. All actionable activities (2) of a business are divided into a plurality of business aspects (4, 5, 6). A plurality of aggregate measures (10, 11, 12) is then established for each business aspect. Each of the aggregate measures comprises a set of related actionable activities for a respective business aspect. A plurality of prime measures (12-23) is established for each aggregate measure. Each of the prime measures quantifies one or more actionable activities from the set of related actionable activities. A value of at least one of the prime measures may be calculated to provide an indication of business performance. In addition, the value of each aggregate measure may be calculated by multiplying the values of each of the prime measures for that aggregate measure together to provide an indication of business performance. Multiplying the values of the aggregate measures together provides an indication of overall business performance.

摘要翻译： 提供了评估业务绩效的方法和系统。 一个企业的所有可操作活动（2）被分成多个业务方面（4,5,6）。 然后为每个商业方面建立多个聚合度量（10,11,12）。 每个聚合度量都包含一组相关的可操作活动，用于相应的业务方面。 为每个总计度量建立多个主要度量（12-23）。 每个主要度量都从一组相关的可操作活动中量化了一个或多个可操作的活动。 可以计算至少一个主要度量的值以提供业务表现的指示。 此外，每个总计度量的价值可以通过将该总计度量的每个主要度量值的值相乘来计算，以提供业务绩效的指标。 合计度量值的乘积一起提供了整体业务绩效的指标。

公开(公告)号：EP1285374A4

公开(公告)日：2005-09-28

申请号：EP01929112

申请日：2001-05-10

申请人： SYNERGETIC ENGINEERING PTY LTD

发明人： SANDS DONALD ALEXANDER

IPC分类号： G06Q10/06 ,  G06F17/60

CPC分类号： G06Q90/00 ,  G06Q10/06393 ,  G06Q40/02

摘要： A method of monitoring the performance of a business by calculating actual output values and budgeted output values for measured input values at a unit, component or sub-component level. The budgeted output values are determined from key performance indicators using suitable models for the specific activity. Values are converted to a common unit system, for example dollars.A deviation between the actual output value and the budgeted output value is calculated, stored and summed at each level. The total deviation across the business is compared to a threshold. If the total deviation is unacceptable the stored data is mined to identify the source of the variation.

公开(公告)号：EP0995300B1

公开(公告)日：2005-09-21

申请号：EP98935600.1

申请日：1998-07-09

申请人： IEX CORPORATION

发明人： CROCKETT, Gary, B. ,  LEAMON, Paul, H.

IPC分类号： H04M1/72 ,  H04M3/50 ,  G06F17/60

CPC分类号： H04M3/5233 ,  G06Q10/06 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06393 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5235 ,  H04M3/5238 ,  H04M2203/402

摘要： A method (Fig. 1) for scheduling personnel (e.g., agents) in a work environment based on personnel 'skill' levels. The method facilitates true skills-based scheduling of agents in a telephone call center using a simulation tool (38) to predict what fraction of scheduled agents from each 'skill group' will be available to each 'call type' during each time interval being scheduled (Fig. 2). A feedback mechanism is used to adjust net staffing (30) and skills usage data (32) between iterations of a call handling simulation until a given schedule being tested through the simulator (38) meets some acceptance criteria.

公开(公告)号：EP1570391A1

公开(公告)日：2005-09-07

申请号：EP03782601.3

申请日：2003-12-05

申请人： Seewhy Software Limited

发明人： Nicholls, Charles Martin ,  Thomas, Paul

IPC分类号： G06F17/60

CPC分类号： G06Q10/10 ,  G06Q10/06393

摘要： The system enables business people to understand the impact of business transactions, changes and events in real-time using advanced rules and analytics to filter, categorize and interpret the significance of streams of real-time information. Most business performance analysis today is done manually and this process is a time consuming and skilled task leading to a time delay in producing the analysis. This time lag between the transaction or event happening and being able to take action on the analysis is measured in weeks or months at many companies. By blending real-time information with historical data and performance goals, this system enables business users to assess business events and collaborate within teams to drive optimal business performance. Using forecasting techniques enables business managers to predict the likelihood of achieving a particular goal without relying on manual analysis by a skilled analyst. The system automatically updates the forecast based on real-time changing data, enabling the business manager to have an up to the minute and statistically valid projection of future business performance.

公开(公告)号：EP1405231A1

公开(公告)日：2004-04-07

申请号：EP01963206.6

申请日：2001-08-31

申请人： Marwood, Lee

发明人： Marwood, Lee

IPC分类号： G06F17/60

CPC分类号： G06Q10/06 ,  G06Q10/06393 ,  G06Q30/0203

公开(公告)号：EP1374486A1

公开(公告)日：2004-01-02

申请号：EP01929480.0

申请日：2001-03-30

申请人： Nokia Corporation

发明人： LAIHO, Jaana ,  HÖGLUND, Albert ,  RAIVIO, Kimmo ,  HENRIKSSON, Jukka ,  HÄTÖNEN, Kimmo ,  HÄMÄLÄINEN, Ari ,  SIMULA, Olli

IPC分类号： H04L12/24

CPC分类号： H04W24/02 ,  G06Q10/06393 ,  H04L41/0816 ,  H04L41/0893 ,  H04L41/142 ,  H04L41/16 ,  H04L43/00 ,  H04L43/0847 ,  H04W28/06 ,  H04W84/00

摘要： The invention proposes a method for configuring a network, wherein the network comprises a plurality of network sections, the method comprising the steps of accessing (S2) data from network sections; forming (S3) groups of network sections using a clustering method by using at least part of the accessed data as input data; and processing (S4) parameter on network section group level. By this method, the operation load during optimising a network consisting of a large number of cells can be greatly reduced. The invention also proposes a corresponding network optimising system.