公开(公告)号：EP4394672A1

公开(公告)日：2024-07-03

申请号：EP23220600.3

申请日：2023-12-28

申请人： Calabrio, Inc.

发明人： MACIEJ, Michael ,  ISHAM, Nathan

IPC分类号： G06Q10/0639 ,  G06Q10/0637 ,  G06Q10/0631 ,  H04M3/51

CPC分类号： G06Q10/06398 ,  H04M3/5175 ,  G06Q10/063116 ,  G06Q10/06393 ,  G06Q10/06375 ,  H04M2203/40220130101 ,  H04M2203/207220130101

摘要： The disclosure relates to analyzing historical data and generating predictive engagement associated with an agent at workplace. The disclosed technology is directed to improving predictive engagement of the agent by generating a task schedule based on predictive engagement data and score associated with the agent. In particular, an agent engagement server generates historical engagement data and score based on activity data of the agent. The historical engagement data include analytics of task performances associated with the agent. The agent engagement server further generates predictive engagement data and score based on the historical engagement data using a predictive engagement model that predicts a level of engagement by the agent in performing tasks. The disclosure generates a schedule for performing one or more tasks based on the predictive engagement data.

公开(公告)号：EP4384288A1

公开(公告)日：2024-06-19

申请号：EP22856528.9

申请日：2022-08-10

申请人： Sybal Enterprises Inc

发明人： SANNI, Christine ,  SANNI, Ikhelowa

IPC分类号： A63F13/45 ,  G06Q10/08

CPC分类号： G06Q10/0635 ,  G06Q30/018 ,  G06Q50/18 ,  G06Q10/06393

公开(公告)号：EP3404592A1

公开(公告)日：2018-11-21

申请号：EP18171717.4

申请日：2018-05-10

申请人： Honeywell International Inc.

发明人： KHA N, Kalimulla ,  JAYATHIRTHA, Srihari ,  KIROV, Chavdar ,  S., Visakh ,  YASHODHAR, Veeralla Sai V.

IPC分类号： G06Q10/06 ,  G06Q50/30 ,  G08G5/00

CPC分类号： G06Q10/06393 ,  G06Q50/30 ,  G08G5/003

摘要： A method is provided for calculating an actual cost index (CI) for aircraft operations. A preliminary CI is generated for an aircraft based on in-flight data parameters. An actual CI is calculated by identifying unavoidable deviations from the flight plan and discounting the deviations from the preliminary CI. Also, an expected CI for the flight plan of the aircraft is generated based on the book performance data of the aircraft provided by the original equipment manufacturer (OEM). The actual CI is then compared with the expected CI with any differences between the two indices reported in a post flight compliance report.

公开(公告)号：EP3391302A1

公开(公告)日：2018-10-24

申请号：EP16876151.8

申请日：2016-12-15

申请人： Greater Than AB

发明人： LINDELÖF, Anders

IPC分类号： G06Q10/06 ,  B60K28/02 ,  B60W40/09 ,  G06Q40/08 ,  G07C5/08

CPC分类号： B60W40/09 ,  B60K28/02 ,  G06Q10/06 ,  G06Q10/06393 ,  G06Q40/08 ,  G06Q50/30 ,  G07C5/008 ,  G07C5/0808 ,  G07C5/0841

摘要： Method for automatically assessing performance of a driver (110) of a vehicle (100) for a particular trip, wherein current driving data sets, comprising basic driving data are repeatedly read from the vehicle, which method comprises the steps a) collecting previous-trip driving data sets comprising instantaneous vehicle energy consumption, for different previous trips,different drivers and different vehicles; b) grouping said previous-trip driving data sets into basic historic groups of such sets; c) mapping each current driving data set to a basic historic group; and d) calculating an energy consumption-based trip performance parameter value for the current trip based upon a respective energy consumption-based group performance parameter value for the mapped basic historic groups, which group performance parameter value in turn is calculated based upon the respective instantaneous energy consumption value in the respective previous-trip driving data sets in the basic historic group in question. The invention also relates to a system.

公开(公告)号：EP3195208A4

公开(公告)日：2018-05-16

申请号：EP15841743

申请日：2015-09-16

申请人： MICHONSKI DAVID

发明人： MICHONSKI DAVID

IPC分类号： G06Q10/00

CPC分类号： G06Q10/063114 ,  G06Q10/06393 ,  G06Q30/0282 ,  G06Q50/2057

摘要： Apparatus 510 assists in regulating the quality of services of providers. A server computer 512 comprises a processing unit 514 and a computer-readable medium which stores a task database 516, a time goal database 518, a job database 520, an actual task time database 522, a task weight database 524, an interim task grade database 526, and a grading algorithm 528 responsive to information in the time goal database to generate interim grades which are stored in interim task grade database 526. The actual task time database 522 and the task weight database 524, together with the task time goal database 518 drive the grading algorithm to generate cumulative grades which are stored in a system overall cumulative grade database 530. A plurality of provider personal computing devices receive prompts from a prompting algorithm. Provider personal computing devices are adapted to send task time completion data to the actual task time database. A plurality of client personal computing devices transmit and receive interim and final task grade database information for a particular job.

公开(公告)号：EP3311344A1

公开(公告)日：2018-04-25

申请号：EP16734111.4

申请日：2016-06-17

申请人： Crown Equipment Corporation

发明人： MANCI, Lewis, H ,  SWIFT, Philip, W ,  WALTZ, Lucas, B

IPC分类号： G06Q10/06 ,  G07C5/08

CPC分类号： B60W50/0205 ,  B60W30/188 ,  B60W50/038 ,  B60W50/14 ,  B60W2050/143 ,  B60W2050/146 ,  B60W2550/40 ,  G06Q10/063 ,  G06Q10/06393 ,  G07C5/008 ,  G07C5/0808

摘要： A computer implemented process is carried out by identifying a metric that characterizes an event associated with the operation of an industrial vehicle. Information about the metric is transmitted to an industrial vehicle. Further, the process includes receiving event data that characterizes a response of the industrial vehicle to the event. The process also includes updating a score for the instance of the metric associated with the vehicle operator by deriving a raw score value based upon the received event data, aggregating the derived raw score value to previously derived raw scores for the metric, and computing a modified score by applying a filter to the aggregate of raw score values. The process also includes comparing the computed modified score with a predetermined modification criteria, and sending a command back to the industrial vehicle to modify the industrial vehicle based upon the comparison.

公开(公告)号：EP3292500A1

公开(公告)日：2018-03-14

申请号：EP15770848.8

申请日：2015-09-23

申请人： Balabit S.A.

发明人： SCHEIDLER, Balázs ,  ILLES, Márton

IPC分类号： G06F21/55 ,  G06F21/56 ,  G06F21/57

CPC分类号： H04L63/1416 ,  G06F21/552 ,  G06F21/554 ,  G06F21/566 ,  G06F21/577 ,  G06N99/005 ,  G06Q10/06393 ,  H04L63/1425 ,  H04L63/1433

摘要： A computer-implemented method for determining computer system security threats, the computer system including user accounts established on the computer system, the method including the steps of: (i) for a plurality of user accounts, assigning a risk level to each account; (ii) in a time interval, for a plurality of events, wherein each event is linked to a respective user account, assigning an event score relating to deviation from normal behavior of each event with respect to the respective user account; (iii) in the time interval, for the plurality of events, calculating an event importance which is a function of the respective event score and the respective user account risk level; (iv) prioritizing the plurality of events by event importance, and (v) providing a record of the plurality of events, prioritized by event importance.

公开(公告)号：EP3152640A4

公开(公告)日：2017-11-08

申请号：EP15803744

申请日：2015-06-02

申请人： KIBO SOFTWARE INC

发明人： MORRIS ROBIN D

IPC分类号： G06Q30/02 ,  G06F3/01 ,  G06F3/048 ,  G06N5/00 ,  G06Q30/06

CPC分类号： G06Q30/0631 ,  G06Q10/06393

公开(公告)号：EP3149675A1

公开(公告)日：2017-04-05

申请号：EP15799235.5

申请日：2015-05-27

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： TAMBLYN, Eric ,  WRIGHT, Simon ,  KONIG, Yochai ,  CONNOLLY, Christopher ,  HENDREN, Chad David ,  LEJEUNE, Arnaud

IPC分类号： G06Q10/10 ,  G06Q10/06 ,  G06Q50/10

CPC分类号： G06Q10/06393 ,  G06Q10/0639 ,  G06Q30/0601 ,  G06Q30/0613

摘要： A system and method for aggregating a customer's anonymous online experience and associating it to the customer once the customer is known. A server monitors and aggregates data on anonymous interactions between a customer and a website. The collected data is stored in a data store in association with a code. The server detects occurrence of a trigger event as the data is collected, and the code is provided to the customer in response to detecting the trigger event. When the customer presents the code at the retail store, a retail store device sends a message including the code to the server. The retail store device also provides other identification information of the customer. The server may then associate the anonymous data to customer based on the identification information.

摘要翻译： 一旦客户知道客户的匿名在线体验并将其与客户相关联的系统和方法。 服务器监视和聚合客户和网站之间匿名互动的数据。 收集的数据与代码相关联地存储在数据存储器中。 当收集数据时，服务器检测到触发事件的发生，并且响应于检测到触发事件而将代码提供给客户。 当客户在零售商店提供代码时，零售商店设备将包含代码的消息发送到服务器。 零售商店设备还提供客户的其他身份信息。 然后，服务器可以基于识别信息将匿名数据与客户相关联。

公开(公告)号：EP3138075A2

公开(公告)日：2017-03-08

申请号：EP15785935.6

申请日：2015-04-29

申请人： Battelle Memorial Institute

发明人： GEPPERT, Jeffrey, J. ,  MORARA, Michele ,  STRAUSS, Warren

IPC分类号： G06Q50/22

CPC分类号： G06Q10/06393 ,  G06F19/00 ,  G06Q10/06 ,  G06Q50/22 ,  G16H50/20

摘要： A decision support system comprises receiving a request from a client computer to derive a quality assessment associated with a health care provider of interest, receiving an identification of a user-selected benchmark, determining a comparison range over which data from the data source is to be analyzed, identifying a set of quality measures, generating a first data set of quality measure performance by evaluating the set of quality measures against underlying medical data in a data source filtered by the range, generating a second data set defining an estimated quality measure performance using a probabilistic forecasting model to evaluate the set of quality measures by drawing inferences about the set of quality measures beyond a period of time for which the underlying medical data is available. An overall quality indicator score is computed, based upon a comparison of the first data set and the second data set.

摘要翻译： 决策支持系统包括接收来自客户端计算机的请求以导出与感兴趣的医疗保健提供者相关联的质量评估，接收用户选择的基准的标识，确定来自数据源的数据的比较范围 分析，确定一组质量措施，通过对根据该范围过滤的数据源中的基础医疗数据进行质量测量的一组质量测量性能来生成第一数据集，生成定义估计的质量测量性能的第二数据集，使用 一个概率预测模型，通过对超过一段时间内提供基础医疗数据的质量措施的推断来评估一套质量措施。 基于第一数据集和第二数据集的比较来计算总体质量指标得分。