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    BUSINESS ANALYSIS AND MANAGEMENT SYSTEMS
    84.
    发明公开
    BUSINESS ANALYSIS AND MANAGEMENT SYSTEMS 审中-公开
    业务分析和管理系统

    公开(公告)号：EP1552456A2

    公开(公告)日：2005-07-13

    申请号：EP03777550.9

    申请日：2003-10-08

    申请人： Mann, Michael M ,  Encompass Knowledge Systems, Inc.

    发明人： HAUGLAND, Arne

    IPC分类号： G06F17/60

    CPC分类号： G06Q10/06 ,  G06Q10/0637 ,  G06Q10/06393 ,  G06Q10/10 ,  G06Q50/188

    摘要： A system and method utilizing enterprise metrics and/or emergent structures. The enterprise metrics measurement groups may include but not limited to: CLARITY; INVOLVEMENT; LEVERAGE; PRIORITY; RELATIVE PRIORITY; INTEGRATION. The emergent structure analysis enhances a computer-supported tool for improved enterprise process analysis and change management. The new and improved system and method collects data on the patterns of interaction among people in an organization, analyzes these relationships with respect to specific organizational processes and issues, and presents the results in a graphical format (figure 2 - 18) useful for business management organizational decisions.

    Customer relationship management system and method
    85.
    发明公开
    Customer relationship management system and method 审中-公开
    系统和方法管理客户关系

    公开(公告)号：EP1241596A3

    公开(公告)日：2005-01-26

    申请号：EP02251242.0

    申请日：2002-02-22

    申请人： Kanisa Inc.

    发明人： Angel, Mark. A ,  Kay, David. B

    IPC分类号： G06F17/30

    CPC分类号： G06Q30/02 ,  G06F17/3089 ,  G06Q10/06393 ,  G06Q30/06

    摘要： This document discusses, among other things, systems and methods for implementing at least partially automated customer relationship management (CRM) distributed across various enterprises or entities. Such entities may include an anchor or affinity enterprise vending a "whole product" to consumers, and various secondary or tenant enterprises vending components of the whole product. Such entities may also include a reseller or other value-adder as the affinity enterprise, and the product manufacturer as the secondary enterprise. By providing a distributed CRM content provider, documentation or other content can be substantially independently created, managed, and/or updated by the particular entity most capable of doing so. Autocontextualization of documents and/or user-provider dialog to concepts allows efficient and inexpensive content management. In addition to dialog-driven concept-organized content providers, other content providers include, among other things, web site documents or services, text search engines, discussion threads, and/or escalation to (or de-escalation from) an interface for interacting with a human customer service representative over a computer network or at the enterprise's CRM call center.

    BUSINESS ANALYSIS TOOL
    86.
    发明公开
    BUSINESS ANALYSIS TOOL 审中-公开
    业务分析工具

    公开(公告)号：EP1490796A2

    公开(公告)日：2004-12-29

    申请号：EP03713814.6

    申请日：2003-03-03

    申请人： 3-D Business Tools, L.L.C.

    发明人： BLOCK, Robert, S. ,  LAU, Jonathan ,  BLOCK, Debbie ,  BLOCK, David

    IPC分类号： G06F17/30

    CPC分类号： G06Q40/02 ,  G06Q10/06393 ,  G06Q30/02 ,  G06Q40/12 ,  G06Q40/128

    摘要： In accordance with an exemplary embodiment of the invention, a single automated accounting and business analysis system is employed to acquire, organize, record, analyze and plan all the relevant financial and non-financial business metrics required by a company's management, suppliers, creditors, shareholders, regulators, etc. This includes all the internally generated metrics and external metrics such as data related to the economy, a particular industry, weather conditions, etc.

    Business driven learning solution
    87.
    发明公开
    Business driven learning solution 审中-公开
    Geschäftlich床褥Lernlösung

    公开(公告)号：EP1383066A1

    公开(公告)日：2004-01-21

    申请号：EP03077001.0

    申请日：2003-06-27

    申请人： Accenture Global Services GmbH

    发明人： Draper, William Christopher Jr. ,  Hubbell, John R. ,  Stovall, Thomas Kenneth ,  Marek, Renata ,  Koldyke, Brian

    IPC分类号： G06F17/60

    CPC分类号： G06Q10/10 ,  G06Q10/063 ,  G06Q10/0631 ,  G06Q10/06313 ,  G06Q10/06315 ,  G06Q10/0637 ,  G06Q10/06393 ,  G06Q10/06398 ,  G06Q10/103 ,  G06Q50/205 ,  G06Q50/2057 ,  G09B7/02 ,  G09B7/04

    摘要： Disclosed is a business driven learning solution and related methods for managing the learning and training needs of a sales-oriented organization in a manner that is responsive to dynamic business needs. The invention employs modules of interrelated and interdependent business processes for the identification and prioritization of learning needs, the selection of learning approaches, the development of learning content, the coordination and delivery of learning instruction, and the overall management and administration learning efforts. Embodiments of the inventions disclosed include sales training objects to provide a template for sales training that is focused on a solution, and how to position and sell the solution, rather than on the products that make up the solution. As a result, the sales force is educated, understands the customers' business requirements, and is able to craft specific value propositions to a given customer with respect to that solution. Thus, the training is customer-centric as opposed to product-centric.

    摘要翻译： 披露了一种业务驱动的学习解决方案和相关方法，用于以响应动态业务需求的方式管理面向销售的组织的学习和培训需求。 本发明采用相互关联和相互依赖的业务流程模块，用于识别和优先学习需求，选择学习方法，开发学习内容，协调和交付学习指导，以及整体管理和行政学习工作。 所公开的发明的实施例包括销售培训对象，以提供专注于解决方案的销售培训的模板，以及如何定位和销售解决方案，而不是构成解决方案的产品。 因此，销售人员受到教育，了解客户的业务需求，并能够针对该解决方案为特定客户制定具体的价值主张。 因此，培训是以客户为中心的，而不是以产品为中心。

    CONTENTS CIRCULATING CHARGING AND DISTRIBUTING SYSTEM, METHOD, DEVICE AND PROGRAM, AND PROGRAM RECORDED MEDIUM
    88.
    发明公开
    CONTENTS CIRCULATING CHARGING AND DISTRIBUTING SYSTEM, METHOD, DEVICE AND PROGRAM, AND PROGRAM RECORDED MEDIUM 审中-公开
    目录循环装载和分配制度，方法，装置及程序及程序记录介质

    公开(公告)号：EP1363214A1

    公开(公告)日：2003-11-19

    申请号：EP02701573.4

    申请日：2002-02-22

    申请人： Sony Corporation

    发明人： OTSUKA, Masaya, c/o SONY CORPORATION ,  HARADA, Tadanori, c/o SONY CORPORATION

    IPC分类号： G06F17/60

    CPC分类号： G06Q30/04 ,  G06Q10/06393 ,  G06Q30/06 ,  G06Q40/06

    摘要： By receiving delivery information of the contents, the earning by the delivery charge are recognized (S311). The license holder of the distributing earning right and the distribution rate for the contents receiving earning are recognized (S313), distribution earning for the license holder relative to the earning is calculated (S315), a trading is executed with a bank terminal having a bank account for the license holder, and distribution earning are deposited (S317, S319).

    摘要翻译： 通过接收的内容传递的信息，由传送电荷的收入被识别（S311）。 所述分配收益权和用于接收收入的内容的分发速率的许可证持有者被识别（S313），用于相对于所述收益许可证持有者被计算（S315）分配收益，一个交易执行与具有长凳一个银行终端 帐户许可证持有者，和分布赚取沉积（S317，S319）。