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公开(公告)号：EP0663750A3
公开(公告)日：1998-03-11
申请号：EP94308920.1
申请日：1994-12-01
申请人： AT&T Corp.
发明人： Kaplan, Marc P. , Slutsman, Lev , Lu, Hui-Lan
CPC分类号： H04M3/42 , H04M3/4228 , H04Q3/0054 , H04Q3/54525 , H04Q3/54583 , H04Q2213/1305 , H04Q2213/13057 , H04Q2213/135 , H04Q2213/13517
摘要： The present invention provides a method and apparatus for interfacing different service creation environments (SCEs) and execution environments (EEs) in a telecommunication system. A telecommunication system interface in accordance with the present invention includes at least one (SCE) to be interfaced to a plurality of service (EEs); a parser (50) for parsing output code from the (SCE) to form a parse tree representing a telecommunication service developed in the (SCE); an intermediate code generator for generating an intermediate code representing nodes of the parse tree such that the intermediate code preserves substantially all the information contained within the (SCE) output code; and a target code generator (52) for generating a target code for each of the (EEs) from the intermediate code, such that the telecommunication service developed in the (SCE) may be provided in each of the (EEs).
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公开(公告)号：EP0663750A2
公开(公告)日：1995-07-19
申请号：EP94308920.1
申请日：1994-12-01
申请人： AT&T Corp.
发明人： Kaplan, Marc P. , Slutsman, Lev , Lu, Hui-Lan
CPC分类号： H04M3/42 , H04M3/4228 , H04Q3/0054 , H04Q3/54525 , H04Q3/54583 , H04Q2213/1305 , H04Q2213/13057 , H04Q2213/135 , H04Q2213/13517
摘要： The present invention provides a method and apparatus for interfacing different service creation environments (SCEs) and execution environments (EEs) in a telecommunication system. A telecommunication system interface in accordance with the present invention includes at least one (SCE) to be interfaced to a plurality of service (EEs); a parser (50) for parsing output code from the (SCE) to form a parse tree representing a telecommunication service developed in the (SCE); an intermediate code generator for generating an intermediate code representing nodes of the parse tree such that the intermediate code preserves substantially all the information contained within the (SCE) output code; and a target code generator (52) for generating a target code for each of the (EEs) from the intermediate code, such that the telecommunication service developed in the (SCE) may be provided in each of the (EEs).
摘要翻译： 本发明提供了一种用于在电信系统中接口不同服务创建环境（SCE）和执行环境（EE）的方法和装置。 根据本发明的电信系统接口包括要与多个服务EE接口的至少一个SCE; 解析器，用于从SCE解析输出代码，以形成表示SCE中开发的电信服务的解析树; 中间代码生成器，用于生成表示解析树的节点的中间代码，使得中间代码基本上保留包含在SCE输出代码中的所有信息; 以及目标代码生成器，用于从中间代码生成每个EE的目标代码，使得可以在每个EE中提供在SCE中开发的电信服务。
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公开(公告)号：EP0608614B1
公开(公告)日：2000-04-12
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
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公开(公告)号：EP0608614A3
公开(公告)日：1995-10-25
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
摘要： A subscriber-defined call processing program designed for execution in a communications network is subjected to testing procedures which simulate a call processing environment involving the execution of the program. The testing procedures assess the program's fitness for execution in a communications network and compute threshold values of network resource consumption by calls invoking execution of the program so that those calls can be terminated when those threshold values are exceeded in the course of processing those calls in the communications network.
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5.发明公开
公开(公告)号：EP0660573A2
公开(公告)日：1995-06-28
申请号：EP94309104.1
申请日：1994-12-07
申请人： AT&T Corp.
发明人： Kaplan, Marc P.
CPC分类号： H04Q3/0029 , H04M3/42042 , H04M3/42306 , H04M3/5125 , H04M3/523 , H04M3/5235 , H04M3/5237 , H04M2242/22 , H04Q2213/13072 , H04Q2213/13138 , H04Q2213/13524
摘要： A cooperative network/premises-based automatic call distributor system and method is provided which minimizes networking costs associated with distributing calls to telemarketing agents in multiple locations, minimizes delays in providing desired services to callers, and improves the efficiency of telemarketing agents. A call directed to a telemarketing complex arrives at the network. The caller automatic number identification (ANI) and an identifying tag are forwarded via a data connection to a telemarketing agent management system which identifies an available and desired agent to service the call, and launches a call to the network location associated with the original caller, thus completing the connection. The telemarketing agent management system selects an appropriate agent based on data received from the telemarketing complex and from the network. Interactive queuing may also be performed by the network to provide additional information to assist call distribution and telemarketing agent response. In a further embodiment, the telemarketing agent management system may retrieve caller profile information while the revertive call is launched to the network location associated with the caller. In addition, telemarketing agents may be strategically assigned a priori to network switch locations resulting in superior call setup characteristics for certain calls.
摘要翻译： 提供了一种基于协作网络/场所的自动呼叫分配器系统和方法，其最小化在多个位置向电话销售代理分配呼叫相关联的联网成本，从而最小化向呼叫者提供期望服务的延迟，并且提高电话销售代理的效率。 通向电话营销组合的呼叫到达网络。 呼叫者自动号码识别（ANI）和识别标签通过数据连接转发到电话销售代理管理系统，该电话营销代理管理系统标识可用和期望的代理来服务呼叫，并且发起与原始呼叫者相关联的网络位置的呼叫， 从而完成连接。 电话营销代理管理系统基于从电话营销综合体和从网络接收到的数据来选择适当的代理。 互动排队也可以由网络执行以提供附加信息来辅助呼叫分配和电话销售代理响应。 在进一步的实施例中，电话销售代理管理系统可以在将回复呼叫发起到与呼叫者相关联的网络位置的同时检索呼叫者简档信息。 此外，电话销售代理可以优先地分配给网络交换机位置，从而为某些呼叫提供优良的呼叫建立特性。
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6.发明公开System for control of subscriber programmability 失效System zur Kontrolle der Teilnehmer-Programmierbarkeit。
公开(公告)号：EP0608614A2
公开(公告)日：1994-08-03
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
摘要： A subscriber-defined call processing program designed for execution in a communications network is subjected to testing procedures which simulate a call processing environment involving the execution of the program. The testing procedures assess the program's fitness for execution in a communications network and compute threshold values of network resource consumption by calls invoking execution of the program so that those calls can be terminated when those threshold values are exceeded in the course of processing those calls in the communications network.
摘要翻译： 设计用于在通信网络中执行的订户定义的呼叫处理程序经受模拟涉及程序执行的呼叫处理环境的测试程序。 测试程序评估程序在通信网络中的执行情况，并通过调用程序的执行来计算网络资源消耗的阈值，以便在处理这些呼叫的过程中超过这些阈值时可以终止这些呼叫 通讯网络。
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