-
公开(公告)号：EP0424015B1
公开(公告)日：1996-03-20
申请号：EP90311083.1
申请日：1990-10-10
申请人： AT&T Corp.
发明人： Cuschleg, Robert Franklin, Jr. , Freeman, Brian Dean , Kelly, Kevin Bernard , Patti, Philip Joseph , Perinelli, Anthony Joseph , Shannon, Amy Kathleen
CPC分类号： H04M3/5237 , H04M3/42059 , H04M3/42102 , H04M3/4285 , H04M2203/2011 , H04M2207/12 , H04M2242/22 , H04Q3/0029 , H04Q3/66 , H04Q2213/13072 , H04Q2213/13103 , H04Q2213/1328
-
公开(公告)号：EP0424015A3
公开(公告)日：1993-01-27
申请号：EP90311083.1
申请日：1990-10-10
申请人： AT&T Corp.
发明人： Cuschleg, Robert Franklin, Jr. , Freeman, Brian Dean , Kelly, Kevin Bernard , Patti, Philip Joseph , Perinelli, Anthony Joseph , Shannon, Amy Kathleen
CPC分类号： H04M3/5237 , H04M3/42059 , H04M3/42102 , H04M3/4285 , H04M2203/2011 , H04M2207/12 , H04M2242/22 , H04Q3/0029 , H04Q3/66 , H04Q2213/13072 , H04Q2213/13103 , H04Q2213/1328
摘要： This invention relates to methods and apparatus for queuing calls to a multilocation service provider having a plurality of automatic call distributors (ACDs). If all circuits to the ACDs are unavailable, a call is queued in one of a plurality of queues. One or more of these queues will allow call completion to any ACD of the service provider as soon as an agent of that ACD becomes available. Advantageously, the average waiting time for customers to that service provider is reduced, thereby improving service. In accordance with one feature of the system, the caller can select one of a plurality of choices of music on hold as offered by the service provider.
-
公开(公告)号：EP0608614B1
公开(公告)日：2000-04-12
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
-
公开(公告)号：EP0608614A3
公开(公告)日：1995-10-25
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
摘要： A subscriber-defined call processing program designed for execution in a communications network is subjected to testing procedures which simulate a call processing environment involving the execution of the program. The testing procedures assess the program's fitness for execution in a communications network and compute threshold values of network resource consumption by calls invoking execution of the program so that those calls can be terminated when those threshold values are exceeded in the course of processing those calls in the communications network.
-
5.发明公开System for control of subscriber programmability 失效System zur Kontrolle der Teilnehmer-Programmierbarkeit。
公开(公告)号：EP0608614A2
公开(公告)日：1994-08-03
申请号：EP93309772.7
申请日：1993-12-06
申请人： AT&T Corp.
CPC分类号： H04M3/362 , H04M3/2254 , H04Q3/54591 , Y10S379/914
摘要： A subscriber-defined call processing program designed for execution in a communications network is subjected to testing procedures which simulate a call processing environment involving the execution of the program. The testing procedures assess the program's fitness for execution in a communications network and compute threshold values of network resource consumption by calls invoking execution of the program so that those calls can be terminated when those threshold values are exceeded in the course of processing those calls in the communications network.
摘要翻译： 设计用于在通信网络中执行的订户定义的呼叫处理程序经受模拟涉及程序执行的呼叫处理环境的测试程序。 测试程序评估程序在通信网络中的执行情况，并通过调用程序的执行来计算网络资源消耗的阈值，以便在处理这些呼叫的过程中超过这些阈值时可以终止这些呼叫 通讯网络。
-
6.发明公开Multilocation queuing for telephone calls 无效Warteschlangensystem mit einer Vielzahl von StationenfürFernsprechanrufe。
公开(公告)号：EP0424015A2
公开(公告)日：1991-04-24
申请号：EP90311083.1
申请日：1990-10-10
申请人： AT&T Corp.
发明人： Cuschleg, Robert Franklin, Jr. , Freeman, Brian Dean , Kelly, Kevin Bernard , Patti, Philip Joseph , Perinelli, Anthony Joseph , Shannon, Amy Kathleen
CPC分类号： H04M3/5237 , H04M3/42059 , H04M3/42102 , H04M3/4285 , H04M2203/2011 , H04M2207/12 , H04M2242/22 , H04Q3/0029 , H04Q3/66 , H04Q2213/13072 , H04Q2213/13103 , H04Q2213/1328
摘要： This invention relates to methods and apparatus for queuing calls to a multilocation service provider having a plurality of automatic call distributors (ACDs). If all circuits to the ACDs are unavailable, a call is queued in one of a plurality of queues. One or more of these queues will allow call completion to any ACD of the service provider as soon as an agent of that ACD becomes available. Advantageously, the average waiting time for customers to that service provider is reduced, thereby improving service. In accordance with one feature of the system, the caller can select one of a plurality of choices of music on hold as offered by the service provider.
摘要翻译： 本发明涉及将呼叫排队到具有多个自动呼叫分配器（ACD）的多位置服务提供商的方法和装置。 如果ACD的所有电路不可用，则呼叫在多个队列之一中排队。 一旦该ACD的代理可用，这些队列中的一个或多个将允许对服务提供商的任何ACD的呼叫完成。 有利的是，客户对该服务提供商的平均等待时间减少，从而改善服务。 根据系统的一个特征，呼叫者可以选择由服务提供商提供的保持的多个音乐选择中的一个。
-
-
-
-
-
搜索结果
6 条记录 (耗时 0.011 秒)
