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    TELECOMMUNICATIONS CALLS WITH TRANSFER OF ADDITIONAL DATA
    2.
    发明公开
    TELECOMMUNICATIONS CALLS WITH TRANSFER OF ADDITIONAL DATA 有权
    TELEKOMMUNIKATIONSANRUFE MITÜBERTRAGUNGVONZUSÄTZLICHEN日期

    公开(公告)号：EP1999939A1

    公开(公告)日：2008-12-10

    申请号：EP07712810.6

    申请日：2007-02-28

    申请人： British Telecommunications Public Limited Company

    发明人： BOYD, Ivan ,  CLAXTON, Robert, Michael ,  CASSIDY, Stephen, Anthony

    IPC分类号： H04M3/42

    CPC分类号： H04M3/51 ,  H04M3/42068 ,  H04M3/493 ,  H04M7/0027 ,  H04M7/0036 ,  H04M7/006 ,  H04M2203/1058

    摘要： A user accesses a destination such as a call centre 6; the call centre generates a record for insertion into the user's personal address book (e.g. at server 3) with a telephone number of the centre 6 and metadata concerning a transaction. To place a later call on the same matter, the user selects, either using his telephone or via a separate terminal, the address book entry and the call is made. The centre 6 receives the user's telephone number via the calling line identity (CLI) and translates this (at 8) into a data address whereby it can 'pull' the metadata from the personal address book at 3. Alternatively the server 3 can translate the centre's telephone number into a data address to 'push' the metadata to the centre.

    摘要翻译： 用户访问诸如呼叫中心的目的地。 呼叫中心生成插入用户个人通讯录的记录，中心电话号码和有关交易的元数据。 为了在同样的事情上进行以后的呼叫，用户选择使用他的电话或通过单独的终端来选择地址簿条目并进行呼叫。 中心通过呼叫线路标识（CLI）接收用户的电话号码，并将其转换为数据地址，以便可以从个人通讯录中“拉”元数据。 或者，服务器可以将中心的电话号码转换成数据地址以将元数据“推送”到中心。