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21 条记录 (耗时 0.014 秒)

    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING
    1.
    发明授权
    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 有权
    安全的语音通信通道用于保密通信

    公开(公告)号：EP1989868B1

    公开(公告)日：2018-05-16

    申请号：EP06837848.8

    申请日：2006-11-17

    申请人： Cisco Technology, Inc.

    发明人： PATEL, Labhesh ,  KUMAR, Sanjeev ,  JAIN, Mukul ,  KHOURI, Joseph, F.

    IPC分类号： H04M3/53 ,  H04M3/533 ,  H04M3/16

    CPC分类号： H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

    摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    METHODS AND SYSTEMS FOR PROVIDING DYNAMIC MESSAGE CONTENT TO CALLERS ON HOLD
    2.
    发明授权
    METHODS AND SYSTEMS FOR PROVIDING DYNAMIC MESSAGE CONTENT TO CALLERS ON HOLD 有权
    用于提供动态新闻内容的方法和系统调用在HOLD

    公开(公告)号：EP1992155B1

    公开(公告)日：2012-06-13

    申请号：EP07757996.9

    申请日：2007-03-06

    申请人： Cisco Technology, Inc.

    发明人： SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  PATEL, Labhesh ,  JAIN, Mukul

    IPC分类号： H04M3/51

    CPC分类号： H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

    摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

    METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES
    4.
    发明公开
    METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES 有权
    方法和系统，用于语音通信提款

    公开(公告)号：EP2030424A2

    公开(公告)日：2009-03-04

    申请号：EP07777431.3

    申请日：2007-06-06

    申请人： Cisco Technology, Inc.

    发明人： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

    IPC分类号： H04M1/64

    CPC分类号： H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

    摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING
    5.
    发明公开
    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 有权
    外管局语音通信信道通信保密

    公开(公告)号：EP1989868A2

    公开(公告)日：2008-11-12

    申请号：EP06837848.8

    申请日：2006-11-17

    申请人： Cisco Technology, Inc.

    发明人： PATEL, Labhesh ,  KUMAR, Sanjeev ,  JAIN, Mukul ,  KHOURI, Joseph, F.

    IPC分类号： H04M11/00

    CPC分类号： H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

    摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION
    6.
    发明公开
    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION 审中-公开
    与基于内容的动态菜单生产新闻系统

    公开(公告)号：EP1982266A2

    公开(公告)日：2008-10-22

    申请号：EP06844501.4

    申请日：2006-11-22

    申请人： Cisco Technology, Inc.

    发明人： PATEL, Labhesh ,  KUMAR, Sanjeev ,  JAIN, Mukul ,  KHOURI, Joseph, F.

    IPC分类号： G06F15/16

    CPC分类号： G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

    摘要： A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    DYNAMIC SPEED DIAL NUMBER MAPPING
    8.
    发明授权
    DYNAMIC SPEED DIAL NUMBER MAPPING 有权

    公开(公告)号：EP2022242B1

    公开(公告)日：2018-09-19

    申请号：EP07815048.9

    申请日：2007-05-31

    申请人： Cisco Technology, Inc.

    发明人： PATEL, Labhesh ,  SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  JAIN, Mukul

    IPC分类号： H04M1/00 ,  H04B1/38 ,  H04M1/2745 ,  H04M1/725

    CPC分类号： H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

    摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

    TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE
    9.
    发明授权
    TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE 有权
    通过电话用户界面标记和操作语音信息片段的技巧

    公开(公告)号：EP2008434B1

    公开(公告)日：2017-11-22

    申请号：EP07754784.2

    申请日：2007-04-04

    申请人： Cisco Technology, Inc.

    发明人： KHOURI, Joseph ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  SHAFFER, Shmuel

    IPC分类号： H04M1/64

    CPC分类号： H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

    摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.