公开(公告)号：EP2369481A2

公开(公告)日：2011-09-28

申请号：EP11002249.8

申请日：2011-03-18

申请人： Deutsche Telekom AG

发明人： Shapira, Bracha ,  Mimran, David ,  Meyer, Joachim ,  Rokach, Lior ,  Peretz, Shoval ,  Glass, Gregor ,  Henke, Katja ,  Schneider, Lutz

IPC分类号： G06F11/07 ,  G06F11/30

CPC分类号： G06F11/0751 ,  G06F11/0742 ,  G06F11/3438

摘要： A system for detecting and solving usability problems of users while using their mobile devices, which comprises an interception module at the user's side, for tracking the user's activities and interaction with applications, for generating session data that is stored in a session database; a server that receives the tracked session data for performing intelligent analysis used to enhance usability of application, and for carrying out smart targeted marketing; a service introduction module at the user's side, for providing data about relevant services to the user, in response to the data collected about the user's activities and according to pre-defined user and task models; an on-line help module, for providing in context online help to the user, in response to the data collected about the user's activities; an intention prediction module, activated by the Service introduction and on-line help modules, for predicting the intention of the user; a user analytics module for performing intelligent user segmentations; a usability problem detection module, for providing insights about the user interactions by using an error pattern detection process; a marketing analytics module, for performing intelligent marketing based on active data-mining by activating the Service introduction module that promotes the applications to the user at the client side and collects feedback; an error patterns module, activated by the usability problem detector, for analyzing the session data that was collected from the users and for identifying patterns of problems that users repeatedly face and a task modeler at the backend, for modeling applications and for generating task models of applications.

摘要翻译： 一种用于检测和同时使用他们的移动设备，拦截模块，包括在用户侧，与应用程序追踪用户的活动和互动，生成会话数据并存储在一个会话数据库解决用户的可用性问题制度; 一台服务器并接收会话跟踪到的数据进行用于提高可用性的应用程序，以及进行智能针对性的营销智能分析; 服务模块的介绍在用户侧，用于向用户提供关于相关服务的数据，以响应收集的有关用户的活动和gemäß数据预先定义的用户和任务模型; 在线帮助模块，用于在上下文中的联机帮助提供给用户，以响应收集的有关用户的活动数据; 意图预测模块的，由服务导入和在线帮助模块激活时，用于预测所述用户的意图; 用于执行智能用户细分一个用户分析模块; 可用性问题检测模块，用于通过使用上的错误模式检测过程中提供有关用户的交互的见解; 一个营销分析模块，用于通过激活该服务导入模块确实执行基于活性数据挖掘智能营销促进在客户端侧应用程序给用户，并收集反馈; 在错误模式模块，在易用性问题探测器激活，用于分析会话数据确实从用户什么收集和识别的问题没有用户反复面纹，并在后台任务建模，建模应用程序和生成的任务模型 应用。

公开(公告)号：EP2369481A3

公开(公告)日：2011-11-09

申请号：EP11002249.8

申请日：2011-03-18

申请人： Deutsche Telekom AG

发明人： Shapira, Bracha ,  Mimran, David ,  Meyer, Joachim ,  Rokach, Lior ,  Peretz, Shoval ,  Glass, Gregor ,  Henke, Katja ,  Schneider, Lutz

IPC分类号： G06F11/07 ,  G06F11/30 ,  G06F9/44

CPC分类号： G06F11/0751 ,  G06F11/0742 ,  G06F11/3438

摘要： A system for detecting and solving usability problems of users while using their mobile devices, which comprises an interception module at the user's side, for tracking the user's activities and interaction with applications, for generating session data that is stored in a session database; a server that receives the tracked session data for performing intelligent analysis used to enhance usability of application, and for carrying out smart targeted marketing; a service introduction module at the user's side, for providing data about relevant services to the user, in response to the data collected about the user's activities and according to pre-defined user and task models; an on-line help module, for providing in context online help to the user, in response to the data collected about the user's activities; an intention prediction module, activated by the Service introduction and on-line help modules, for predicting the intention of the user; a user analytics module for performing intelligent user segmentations; a usability problem detection module, for providing insights about the user interactions by using an error pattern detection process; a marketing analytics module, for performing intelligent marketing based on active data-mining by activating the Service introduction module that promotes the applications to the user at the client side and collects feedback; an error patterns module, activated by the usability problem detector, for analyzing the session data that was collected from the users and for identifying patterns of problems that users repeatedly face and a task modeler at the backend, for modeling applications and for generating task models of applications.