专利检索 ap:("Empirix Inc.") AND inv:"WILLIAMS, Douglas, Carter" 第 1 页

1.

发明公开
METHOD OF GENERATING TEST SCRIPTS USING A VOICE-CAPABLE MARKUP LANGUAGE 审中-公开
标题翻译：方法用于创建测试脚本中使用一个语音能力的标记语言

公开(公告)号：EP1530869A2

公开(公告)日：2005-05-18

申请号：EP03750089.9

申请日：2003-05-08

申请人： Empirix Inc.

发明人： WILLIAMS, Douglas, Carter , HAND, Wesley, C., Jr. , HOUH, Henry , SEELEY, Albert, Robinson

IPC分类号： H04M3/493

CPC分类号： H04M3/5191 , H04M3/24 , H04M3/323 , H04M3/4938

摘要： A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.