公开(公告)号：EP3149675A1

公开(公告)日：2017-04-05

申请号：EP15799235.5

申请日：2015-05-27

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： TAMBLYN, Eric ,  WRIGHT, Simon ,  KONIG, Yochai ,  CONNOLLY, Christopher ,  HENDREN, Chad David ,  LEJEUNE, Arnaud

IPC分类号： G06Q10/10 ,  G06Q10/06 ,  G06Q50/10

CPC分类号： G06Q10/06393 ,  G06Q10/0639 ,  G06Q30/0601 ,  G06Q30/0613

摘要： A system and method for aggregating a customer's anonymous online experience and associating it to the customer once the customer is known. A server monitors and aggregates data on anonymous interactions between a customer and a website. The collected data is stored in a data store in association with a code. The server detects occurrence of a trigger event as the data is collected, and the code is provided to the customer in response to detecting the trigger event. When the customer presents the code at the retail store, a retail store device sends a message including the code to the server. The retail store device also provides other identification information of the customer. The server may then associate the anonymous data to customer based on the identification information.

摘要翻译： 一旦客户知道客户的匿名在线体验并将其与客户相关联的系统和方法。 服务器监视和聚合客户和网站之间匿名互动的数据。 收集的数据与代码相关联地存储在数据存储器中。 当收集数据时，服务器检测到触发事件的发生，并且响应于检测到触发事件而将代码提供给客户。 当客户在零售商店提供代码时，零售商店设备将包含代码的消息发送到服务器。 零售商店设备还提供客户的其他身份信息。 然后，服务器可以基于识别信息将匿名数据与客户相关联。