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    SERVER DEVICE AND PROGRAM
    3.
    发明公开
    SERVER DEVICE AND PROGRAM 审中-实审

    公开(公告)号：EP4407546A1

    公开(公告)日：2024-07-31

    申请号：EP22872444.9

    申请日：2022-04-20

    申请人： Toshiba TEC Kabushiki Kaisha

    发明人： SAKURAI, Kenji ,  NAMBU, Kazuya

    IPC分类号： G06Q20/20 ,  G07G1/12

    CPC分类号： G07G1/12 ,  G06Q20/20 ,  G07G1/06 ,  G06Q20/407 ,  G06Q20/02 ,  G06Q20/047 ,  G06Q20/389 ,  G06Q20/209 ,  G06Q30/016 ,  G07G1/0009

    摘要： A server device of an embodiment includes: a return information acquisition unit that acquires transaction specifying information on a transaction in which a product has been returned after settlement processing and return information indicating the product that has been returned regarding the transaction; a return receipt information registration unit that registers return receipt information indicating information on the product that has been returned based on return information acquired by the return information acquisition unit; a corrected receipt information registration unit that registers corrected receipt information obtained by correcting receipt information indicating information on the transaction before the product has been returned based on the transaction specifying information and the return information acquired by the return information acquisition unit; and an output unit that outputs the corrected receipt information and request information to an information terminal of a customer in association with each other, the request information being information for transmitting a request for the return receipt information.

    TRANSACTIONAL CONVERSATION-BASED COMPUTING SYSTEM
    5.
    发明公开
    TRANSACTIONAL CONVERSATION-BASED COMPUTING SYSTEM 审中-公开

    公开(公告)号：EP3407283A1

    公开(公告)日：2018-11-28

    申请号：EP17194221.2

    申请日：2017-09-29

    申请人： Servicenow, Inc.

    发明人： YASEEN, Rahim ,  ZHANG, Xiaomei ,  RIZVI, Hasan ,  FROGNER, Sean ,  CHINNANANCHI, Muruganantham ,  FORTSON, Michael

    IPC分类号： G06Q30/00 ,  G06Q10/10

    CPC分类号： G06F3/04847 ,  G06F3/0482 ,  G06F17/2785 ,  G06F17/3056 ,  G06Q10/10 ,  G06Q30/01 ,  G06Q30/016

    摘要： A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.

    METRIC CORRELATION
    8.
    发明公开
    METRIC CORRELATION 无效

    公开(公告)号：EP3323103A1

    公开(公告)日：2018-05-23

    申请号：EP15898430.2

    申请日：2015-07-13

    申请人： Entit Software LLC

    发明人： VOSSELER, Frank ,  SCHIMMELPFENG, Joern ,  SCHLIPF, Carsten

    IPC分类号： G06Q50/10

    CPC分类号： G06Q10/06393 ,  G06Q10/06398 ,  G06Q30/016 ,  G06Q50/10

    摘要： Examples disclosed herein relate to metric correlation instructions to collect a plurality of user action metrics, collect a plurality of business objective metrics, calculate a plurality of correlation values between the user action metrics and the business objective metrics, wherein each calculation comprises a time shift value of the plurality of business objective metrics, and identify a latency period between the user action metrics and the business objective metrics according the calculated plurality of correlation values.

    METHOD AND SYSTEM FOR SELECTING INTERCHANGEABLE ANALYTICS MODULES TO PROVIDE CUSTOMIZED TAX RETURN PREPARATION INTERVIEWS
    9.
    发明公开
    METHOD AND SYSTEM FOR SELECTING INTERCHANGEABLE ANALYTICS MODULES TO PROVIDE CUSTOMIZED TAX RETURN PREPARATION INTERVIEWS 审中-公开

    公开(公告)号：EP3224788A4

    公开(公告)日：2018-05-16

    申请号：EP14906792

    申请日：2014-12-23

    申请人： INTUIT INC

    发明人： MASCARO MASSIMO ,  GOLDMAN JONATHAN R ,  CABRERA LUIS FELIPE ,  LAASER WILLIAM T

    IPC分类号： G06Q40/00 ,  G06Q30/00

    CPC分类号： G06Q40/123 ,  G06Q30/016

    摘要： A method and system selects one or more interchangeable analytics modules for use in a tax return preparation system to provide a customized electronic tax return preparation interview to a user, according to one embodiment. The method and system receive user data associated with a user, according to one embodiment. The method and system apply one of a number of selection techniques to determine which of one or more analytics modules to use within the tax return preparation system, according to one embodiment. The method and system apply the one or more analytics modules to the user data to determine the relevance of tax return preparation interview questions to the user, according to one embodiment. The method and system deliver tax return preparation interview questions to the user, based on the determined relevance of the number of tax return preparation interview questions to the user, according to one embodiment.