专利检索 ap:("Greeneden U.S. Holdings II, LLC") AND inv:"RYABCHUN, Andriy V." 第 1 页

1.

发明公开
PROACTIVE KNOWLEDGE OFFERING SYSTEM AND METHOD 审中-公开
标题翻译：主动式知识提供系统和方法

公开(公告)号：EP3262589A1

公开(公告)日：2018-01-03

申请号：EP16756132.3

申请日：2016-02-22

申请人： Greeneden U.S. Holdings II, LLC

发明人： ARAVAMUDHAN, Bharath , MCGANN, Conor , NITIN, Anand Pai Krishnanand , KLEPAR, Bohdan , RYABCHUN, Andriy V. , BELL, Gordon , GUTIERREZ, Francisco , EISNER, Josef Eric , KOROLEV, Nikolay I. , RISTOCK, Herbert Willi Artur , LYPCHANSKYY, Stanislav

IPC分类号： G06Q30/00 , G06Q10/00 , G06Q10/04 , G06Q10/06 , G06Q50/10

CPC分类号： G06Q30/016 , G06Q10/20 , G06Q30/01

摘要： A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.