公开(公告)号：EP3933620A1

公开(公告)日：2022-01-05

申请号：EP21193351.0

申请日：2013-02-07

申请人： Liveperson Inc.

发明人： ZELENKO, Avinoam ,  GORDON, Vitaly ,  KEHAT, Arnon-Naftally ,  BARAK, Matan

IPC分类号： G06F16/9535 ,  G06Q30/02 ,  G06Q30/00

摘要： Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.

公开(公告)号：EP2812818A1

公开(公告)日：2014-12-17

申请号：EP13710101.0

申请日：2013-02-07

申请人： Liveperson Inc.

发明人： ZELENKO, Avinoam ,  GORDON, Vitaly ,  KEHAT, Arnon-Naftally ,  BARAK, Matan

IPC分类号： G06F17/30 ,  G06Q30/02 ,  G06Q30/00

CPC分类号： H04L43/04 ,  G06F17/30867 ,  G06Q30/00 ,  G06Q30/0201 ,  G06Q30/0207 ,  G06Q30/0211 ,  G06Q30/0246 ,  H04L43/08

摘要： Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.