摘要:
A data recording system for storing the voice data or other data contents of telephone calls, whereby contents of telephone calls performed using internal telephones (105) which are connected via a switchboard (104) to a public telephone network (103) can be stored as data records by a telephone conversation recording apparatus (105), while contents of telephone calls performed using a mobile telephone (101) can be stored on a memory card as a data record, which can be transmitted from a computer (109) via a computer network (108) and gateway (107) to be stored by the telephone conversation recording apparatus (106) in an identical way to the contents of a call performed using an internal telephone (105). A user can thus utilize or process the contents of a recorded telephone call in the same way, irrespective of whether the user has performed the telephone call at a remote location using a mobile telephone or by using an internal telephone.
摘要:
A data recording system for storing the voice data or other data contents of telephone calls, whereby contents of telephone calls performed using internal telephones (105) which are connected via a switchboard (104) to a public telephone network (103) can be stored as data records by a telephone conversation recording apparatus (105), while contents of telephone calls performed using a mobile telephone (101) can be stored on a memory card as a data record, which can be transmitted from a computer (109) via a computer network (108) and gateway (107) to be stored by the telephone conversation recording apparatus (106) in an identical way to the contents of a call performed using an internal telephone (105). A user can thus utilize or process the contents of a recorded telephone call in the same way, irrespective of whether the user has performed the telephone call at a remote location using a mobile telephone or by using an internal telephone.
摘要:
An interactive voice response system including a terminal and a center apparatus is disclosed. The terminal has a ten-key pad having a plurality of keys, which are so arranged as to emit lights in response to a control signal. The apparatus has a voice response program including one or more menus. The apparatus sends an audio guide for one of the menus to the terminal. The audio guide comprises audio option guides for menu options of the menu. The menu options and corresponding key IDs are extracted from the audio guide and sent to the terminal. Then, the menu options and the corresponding key IDs are displayed on a display device. The terminal also causes keys of the corresponding key IDs to emit lights. In response to an input of one of the keys, a signal associated with the key is sent to the apparatus.
摘要:
A mobile telephone can be used with a data recording system for storing the voice data or other data contents of telephone calls, whereby contents of telephone calls performed using the mobile telephone (101) can be stored on a memory card as a data record, which can be transmitted from a computer (109) via a computer network (108) and gateway (107) to be stored by the telephone conversation recording apparatus (106) in an identical way to the contents of a call performed using an internal telephone (105). A user can thus utilize or process the contents of a recorded telephone call in the same way, irrespective of whether the user has performed the telephone call at a remote location using a mobile telephone or by using an internal telephone.