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    System and method for enhanced computer telephony integration and interaction
    1.
    发明公开
    System and method for enhanced computer telephony integration and interaction 有权
    System und Verfahren zur besseren Integration und Interaktion von Computer und Telefonie

    公开(公告)号：EP1511284A1

    公开(公告)日：2005-03-02

    申请号：EP04020332.5

    申请日：2004-08-26

    申请人： MICROSOFT CORPORATION

    发明人： Narin, Attila ,  Cadiz, Jonathan Jay ,  Gupta, Anoop ,  Jancke, Gavin ,  Boyle, Michael

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42323 ,  H04M3/42272 ,  H04M3/5125 ,  H04M3/5183

    摘要： An enhanced computer telephony integration system that facilitates the interaction and integration of a private branch exchange (PBX) with a client computer on a computer network. An enhanced telephony (ET) server connects to the PBX and to all running instances of an ET client on a user's computers. The ET server acts as a proxy between the ET clients and the PBX. The ET clients register with the ET server for a certain telephone extension. The ET server then can forward telephone action requests (such as placing a telephone call) from the registered ET clients to the PBX servicing the telephone extension. Moreover, the ET server can relay telephone events (such as an incoming call) from the PBX to all registered clients. The ET server facilitates seamless integration of telephone and personal computer features to provide a rich user-controlled computer-telephone integration for a user.

    摘要翻译： 一种增强的计算机电话集成系统，促进专用小交换机（PBX）与计算机网络上的客户端计算机的交互和集成。 增强型电话（ET）服务器连接到PBX以及用户计算机上ET客户端的所有运行实例。 ET服务器作为ET客户端和PBX之间的代理。 ET客户端向ET服务器注册一定的电话分机。 ET服务器然后可以将注册的ET客户端的电话操作请求（例如拨打电话）转发到为电话分机服务的集团电话。 此外，ET服务器可以将电话事件（例如来电）从PBX转发到所有注册的客户端。 ET服务器便于电话和个人计算机功能的无缝集成，为用户提供丰富的用户控制的计算机电话集成。