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    IMPROVED AUTOMATIC CALLER IDENTIFICATION TRANSLATION
    2.
    发明公开
    IMPROVED AUTOMATIC CALLER IDENTIFICATION TRANSLATION 审中-公开
    改进的自动呼叫者识别翻译

    公开(公告)号：EP3198844A1

    公开(公告)日：2017-08-02

    申请号：EP15766541.5

    申请日：2015-09-22

    申请人： Fraunhofer-Gesellschaft zur Förderung der angewandten Forschung e.V.

    发明人： WIEGAND, Thomas ,  HAUSTEIN, Thomas

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42042 ,  H04M1/274516 ,  H04M3/42068 ,  H04M2201/38 ,  H04M2203/555 ,  H04M2203/558

    摘要： The invention provides an interrogator for obtaining information (AI) associated with a caller identification (CI), such as a telephone number, transmitted within an incoming telephone call (TC) comprising: a receiving device (2) configured to receive the incoming telephone call (TC) and to extract the caller identification (CI) from the incoming telephone call (TC); an interrogating device (3) configured to receive the extracted caller identification (CI) from the receiving device (2) and to interrogate information (AI) associated with the caller identification (CI) from an external data base (13), which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device (4) configured to receive and to forward the interrogated information to the display of the called user device.

    摘要翻译： 本发明提供了一种询问器，用于获得与呼入电话呼叫（TC）内发送的诸如电话号码的呼叫者标识（CI）相关联的信息（AI），包括：接收设备（2），被配置为接收呼入电话呼叫 （TC）并从呼入电话（TC）中提取呼叫者标识（CI）; 询问设备（3），其被配置为从所述接收设备（2）接收所提取的呼叫者标识（CI）并且从外部数据库（13）询问与所述呼叫者标识（CI）相关联的信息（AI），所述外部数据库 独立于来电呼叫所针对的用户语音通信设备进行操作; 以及转发设备（4），被配置为接收询问信息并将其转发给被叫用户设备的显示器。

    METHOD AND SYSTEM FOR LEARNING CALL ANALYSIS
    3.
    发明公开
    METHOD AND SYSTEM FOR LEARNING CALL ANALYSIS 审中-公开
    VERFAHREN UND SYSTEM ZUM ERLERNEN VON RUFANALYSEN

    公开(公告)号：EP2891146A4

    公开(公告)日：2016-05-18

    申请号：EP13833893

    申请日：2013-08-30

    申请人： INTERACTIVE INTELLIGENCE INC

    发明人： WYSS FELIX IMMANUEL ,  TAYLOR MATTHEW ALAN ,  VLACK KEVIN CHARLES

    IPC分类号： H04M1/64 ,  G10L25/48

    CPC分类号： H04M3/5158 ,  G09B19/00 ,  G10L25/48 ,  G10L25/51 ,  H04M3/42102 ,  H04M3/5183 ,  H04M2203/2027 ,  H04M2203/558 ,  H04M2203/6054

    摘要： A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

    摘要翻译： 提出了一种用于学习呼叫分析的系统和方法。 可以使用音频指纹来识别应答通信的音频记录。 在一个实施例中，系统可以生成候选音频流的指纹，并将其与数据库内的已知指纹进行比较。 系统还可以搜索类似语音的信号以确定端点是否包含已知的音频记录。 如果没有遇到已知的音频记录，则可以为联系人计算指纹，并将通信路由到人类进行处理。 可以指示呼叫确实是音频记录。 相关信息可以被保存并用于将来识别。

    An apparatus and method for categorizing voicemail
    7.
    发明公开
    An apparatus and method for categorizing voicemail 审中-公开
    VORRICHTUNG UND VERFAHREN ZUR KATEGORISIERUNG VON SPRACHNACHRICHTEN

    公开(公告)号：EP2945359A1

    公开(公告)日：2015-11-18

    申请号：EP15167745.7

    申请日：2015-05-14

    申请人： Mitel Networks Corporation

    发明人： Gray, Tom

    IPC分类号： H04M3/533 ,  H04M1/65

    CPC分类号： H04M3/5335 ,  G06F17/2785 ,  G10L15/265 ,  H04M1/642 ,  H04M3/2218 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/552 ,  H04M2203/558

    摘要： The present disclosure relates to voicemail categorization and access. An apparatus, for example a PBX, is provided for categorizing voicemails. The apparatus is configured to store voicemail messages and to determine and store metadata associated with the voicemail messages. The apparatus allows searches of the stored voicemail messages to be performed using the associated metadata. A user interface may reside on a user device or be provided by the apparatus. The interface allows other user to search for voicemails using the metadata associated with them and subsequently displays information about the voicemails which match the search criteria.

    摘要翻译： 本公开涉及语音邮件分类和访问。 提供了一种装置，例如PBX，用于对语音邮件进行分类。 该装置被配置为存储语音邮件消息并且确定和存储与语音邮件消息相关联的元数据。 该装置允许使用相关联的元数据来搜索所存储的语音邮件消息。 用户界面可以驻留在用户设备上或由设备提供。 该界面允许其他用户使用与它们相关联的元数据来搜索语音邮件，并且随后显示关于符合搜索条件的语音邮件的信息。

    File management system, method and computer program
    8.
    发明公开
    File management system, method and computer program 审中-公开
    文件管理系统，方法和计算机程序

    公开(公告)号：EP2744185A1

    公开(公告)日：2014-06-18

    申请号：EP13005777.1

    申请日：2013-12-11

    申请人： Hitachi Information & Telecommunication Engineering, Ltd.

    发明人： Koyama, Toshiaki ,  Yamagishi, Toyoki

    IPC分类号： H04M3/42 ,  H04L12/18

    CPC分类号： H04M1/656 ,  H04L12/1831 ,  H04M3/42221 ,  H04M2203/301 ,  H04M2203/558

    摘要： A file management system that transmits a record file of voice data or image data created by a local device to a center device over a network and manages the record file in the center device. The center device receives attribute information about the record file, including the ID of the record file, which is created in the local device, further acquires extended attribute information associated with the attribute information from a PBX, call control server, or customer server, stores management table including the attribute information and the extended attribute information. The extended attribute information of the record file suggests frequency of the reference for the record file in the local device. The center device decides the timing of the upload request for the record file based on the extended attribute information of the record file.

    摘要翻译： 一种文件管理系统，将由本地设备创建的语音数据或图像数据的记录文件通过网络发送到中心设备，并管理中心设备中的记录文件。 中心设备接收在本地设备中创建的关于包括记录文件的ID的记录文件的属性信息，还从PBX，呼叫控制服务器或客户服务器获取与属性信息相关联的扩展属性信息，存储 管理表，包括属性信息和扩展属性信息。 记录文件的扩展属性信息建议本地设备中记录文件的参考频率。 中心装置基于记录文件的扩展属性信息来决定记录文件的上载请求的定时。

    DATA COLLECTION IN AN ACCESS NETWORK
    9.
    发明公开
    DATA COLLECTION IN AN ACCESS NETWORK 有权
    在访问网络数据采集

    公开(公告)号：EP2553871A1

    公开(公告)日：2013-02-06

    申请号：EP11713330.6

    申请日：2011-03-25

    申请人： British Telecommunications Public Limited Company

    发明人： CROOT, Christopher Marcus ,  PICKERING, Ashley ,  EVERETT, Philip, Antony ,  LINNEY, Trevor

    IPC分类号： H04L12/24 ,  H04M3/30

    CPC分类号： H04M3/2254 ,  H04L43/0829 ,  H04M3/30 ,  H04M2203/558

    摘要： A telecommunications access network includes a plurality of telecommunications lines (1), a plurality of aggregation devices (51-54), a plurality of data collector modules (71-73) and a line provisioning and de-provisioning system (90), wherein each line is connected between customer premises equipment (11-13,21-23,31-33,41-43) and a line aggregation device (51- 54). The access network is operable to provide data connections through at least a first sub-set of the lines (1) to a core network whereby network services may be provided over the network to the customer premises equipment. The access network further includes a management module (80) for managing at least a second sub-set of the lines (1) within the access network, the management module (80) being operable to receive aggregated data from a plurality of data collector modules, each data collector module (71-73) being operable to receive data from a plurality of the line aggregation devices. The network further comprises a file check module having a line status database (106) for storing information about the lines which are managed by the management module including the identity of the line aggregation device to which each line is connected and means for receiving information from the line provisioning and de-provisioning system and means for using the information received from the line-provisioning and de-provisioning system to maintain the file check module's database current. The file check module further comprises means (104) for receiving received data information from the management module specifying what data it has received and means (102,200) for comparing the received data information with data from the database (106) to generate comparison data, and output means (102, 200) for outputting the generated comparison data.

    TELEPHONE EXCHANGE SYSTEM, DIAL-IN INCOMING CALL METHOD THEREOF, AND DIAL-IN INCOMING CALL PROGRAM THEREOF
    10.
    发明公开
    TELEPHONE EXCHANGE SYSTEM, DIAL-IN INCOMING CALL METHOD THEREOF, AND DIAL-IN INCOMING CALL PROGRAM THEREOF 有权
    电话交换系统，方法EINWÄHLUNG在来电和方案促进EINWÄHLUNG打进的电话

    公开(公告)号：EP2528350A1

    公开(公告)日：2012-11-28

    申请号：EP11734649.4

    申请日：2011-01-19

    申请人： NEC Infrontia Corporation

    发明人： MIZUTANI Makoto

    IPC分类号： H04Q3/58

    CPC分类号： H04Q3/58 ,  H04M3/06 ,  H04M3/42314 ,  H04M3/42331 ,  H04M2203/558 ,  H04Q3/625 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13286 ,  H04Q2213/18 ,  H04Q2213/22

    摘要： A telephone exchange system includes a connection interface connecting a communication line and a plurality of extension telephones, a database having a dial-in conversion table registering a received number in association with a number after conversion for a dial-in incoming call, and an extension number table registering an extension telephone in association with an extension number of the extension telephone, and a main controller connected to the connection interface and the database. When the dial-in incoming call comes from the communication line, the main controller retrieves an extension number which coincides with the received number from the extension number table. When there is an extension number which coincides with the received number, the main controller causes an extension telephone corresponding to the extension number to ring.

    摘要翻译： 电话交换系统包括一个连接接口连接的通信线路和分机电话的复数，具有拨号变换表变换后相关联注册接收到的号码与多个拨号传入呼叫，并且在扩展数据库 数表中与分机号码的电话分机，并且连接到连接接口和所述数据库中的主控制器关联于电话分机注册。 当拨入传入呼叫来自于通信线路，则主控制器在检索与从分机号码表中的接收号码一致的分机号码。 当存在一个分机号码，其与所接收的号码一致，分机电话的主控制器使对应于分机号码环。