公开(公告)号：EP1494499B1

公开(公告)日：2009-01-07

申请号：EP04102315.1

申请日：2004-05-26

申请人： MICROSOFT CORPORATION

发明人： Horvitz, Eric J. ,  Paek, Timothy S.

IPC分类号： H04Q11/04

CPC分类号： H04Q3/64 ,  G10L15/26 ,  H04M3/527 ,  H04M3/54 ,  H04M2201/14 ,  H04Q2213/13072 ,  H04Q2213/1337 ,  H04Q2213/13378

公开(公告)号：EP1621984A3

公开(公告)日：2010-10-06

申请号：EP05102260.6

申请日：2005-03-22

申请人： MICROSOFT CORPORATION

发明人： Logan, Ronald K. ,  Dumais, Susan T. ,  Paek, Timothy S.

IPC分类号： G06F3/033

CPC分类号： G06F3/0481

摘要： The present invention relates to a system and methodology for dynamic presentation of search result information within a selected area of a display. In one aspect, a computerized interface for data presentation is provided. The system includes a lens component associated with a portion of a user interface display, wherein the lens component defines an area to display information from at least one search result. A layout component displays a detailed subset of information within the lens component based upon the search result.

公开(公告)号：EP1621984A2

公开(公告)日：2006-02-01

申请号：EP05102260.6

申请日：2005-03-22

申请人： MICROSOFT CORPORATION

发明人： Logan, Ronald K. ,  Dumais, Susan T. ,  Paek, Timothy S.

IPC分类号： G06F3/033

CPC分类号： G06F3/0481

摘要： The present invention relates to a system and methodology for dynamic presentation of search result information within a selected area of a display. In one aspect, a computerized interface for data presentation is provided. The system includes a lens component associated with a portion of a user interface display, wherein the lens component defines an area to display information from at least one search result. A layout component displays a detailed subset of information within the lens component based upon the search result.

摘要翻译： 本发明涉及用于在显示器的选定区域内动态呈现搜索结果信息的系统和方法。 在一个方面，提供用于数据呈现的计算机化接口。 该系统包括与用户界面显示器的一部分相关联的透镜部件，其中透镜部件限定从至少一个搜索结果显示信息的区域。 布局组件根据搜索结果显示镜头组件内的详细信息子集。

公开(公告)号：EP1494499A3

公开(公告)日：2005-06-15

申请号：EP04102315.1

申请日：2004-05-26

申请人： MICROSOFT CORPORATION

发明人： Horvitz, Eric J. ,  Paek, Timothy S.

IPC分类号： H04Q11/04

CPC分类号： H04Q3/64 ,  G10L15/26 ,  H04M3/527 ,  H04M3/54 ,  H04M2201/14 ,  H04Q2213/13072 ,  H04Q2213/1337 ,  H04Q2213/13378

摘要： The present invention relates to dynamic policies for transferring people from an automated or user-directed call handling system to a human operator, depending on considerations of the likelihood of the failure of the interaction with the call-handling system, predictions about the expected time or frustration associated with using the system, and the current load on human operators. Systems and methods leverage probabilistic models of system and user behaviors built from logged data. A decision-theoretic analysis and corresponding models of ideal decisions about the transfer of calls from an automated system to a human operator are provided. The methods have application to a spectrum of call-handling systems including touch-tone and speech-recognition-based systems.

公开(公告)号：EP1494499A2

公开(公告)日：2005-01-05

申请号：EP04102315.1

申请日：2004-05-26

申请人： MICROSOFT CORPORATION

发明人： Horvitz, Eric J. ,  Paek, Timothy S.

IPC分类号： H04Q11/04

CPC分类号： H04Q3/64 ,  G10L15/26 ,  H04M3/527 ,  H04M3/54 ,  H04M2201/14 ,  H04Q2213/13072 ,  H04Q2213/1337 ,  H04Q2213/13378

摘要： The present invention relates to dynamic policies for transferring people from an automated or user-directed call handling system to a human operator, depending on considerations of the likelihood of the failure of the interaction with the call-handling system, predictions about the expected time or frustration associated with using the system, and the current load on human operators. Systems and methods leverage probabilistic models of system and user behaviors built from logged data. A decision-theoretic analysis and corresponding models of ideal decisions about the transfer of calls from an automated system to a human operator are provided. The methods have application to a spectrum of call-handling systems including touch-tone and speech-recognition-based systems.

摘要翻译： 本发明涉及根据与呼叫处理系统的交互失败的可能性的考虑，关于预期时间的预测或者预期时间的预测，将人们从自动或用户导向的呼叫处理系统传送到人类操作者的动态策略 与使用系统相关的沮丧以及当前对人类操作员的负担。 系统和方法利用从记录数据构建的系统和用户行为的概率模型。 提供了一个决策理论分析和相关的关于从自动化系统向人类操作员转移呼叫的理想决策模型。 这些方法适用于包括按键音和基于语音识别的系统的呼叫处理系统的频谱。