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    SYSTEM AND METHOD FOR THE REMOTE PROVISION OF CUSTOMER SUPPORT AND SALES SERVICES
    1.
    发明公开
    SYSTEM AND METHOD FOR THE REMOTE PROVISION OF CUSTOMER SUPPORT AND SALES SERVICES 审中-公开
    VERFAHREN ZUR FERNBEREITSTELLUNG VON KUNDENDIENST UND VERKAUFSDIENSTLEISTUNGEN

    公开(公告)号：EP2958071A1

    公开(公告)日：2015-12-23

    申请号：EP15172295.6

    申请日：2015-06-16

    申请人： PHONETICA LAB S.R.L.

    发明人： DURANTE, Marco ,  DURANTE, Giuseppe

    IPC分类号： G06Q30/02

    CPC分类号： G06Q30/0613 ,  G06Q30/0281

    摘要： A system (10) for the remote provision of customer support and sales services which comprises one or more passive video assistance stations (20, 55) and one or more active video assistance stations (70), comprising audiovisual communication means (25, 27, 55, 75, 77), the stations (20, 55, 70) being adapted to allow bidirectional communication between a customer (50) and an operator (71) in order to exchange commercial information; a control system (110), adapted to automatically select, following a request for commercial information by the customer (50), an active video assistance station (70); the system comprising means (30, 40, 55) for locating the customer (50), and the control system (110) being configured to automatically select the active station (70) as a function of the location of the customer (50).

    摘要翻译： 一种用于远程提供客户支持和销售服务的系统（10），其包括一个或多个无源视频辅助站（20,55）和一个或多个活动视频辅助站（70），包括视听通信装置（25,27， 55，75,77），所述站（20,55,70）适于允许客户（50）和运营商（71）之间的双向通信，以便交换商业信息; 控制系统（110），适于在客户（50）的商业请求请求之后自动选择主动视频辅助站（70）; 所述系统包括用于定位所述客户（50）的装置（30,40,55），并且所述控制系统（110）被配置为根据所述客户（50）的位置自动选择所述活动站（70）。

    SYSTEM FOR MANAGING THE PICK-UP AND DELIVERY OF AT LEAST ONE OBJECT, PREFERABLY OF A KEY OF A VEHICLE AND METHOD FOR RENTING VEHICLES BY MEANS OF SAID SYSTEM
    3.
    发明公开
    SYSTEM FOR MANAGING THE PICK-UP AND DELIVERY OF AT LEAST ONE OBJECT, PREFERABLY OF A KEY OF A VEHICLE AND METHOD FOR RENTING VEHICLES BY MEANS OF SAID SYSTEM 审中-公开
    SYSTEM FOR拾取和输送MINDS TENS AN OBJECT，优选用于车辆的车辆和方法的一个关键的管理使用该系统出租

    公开(公告)号：EP3182350A1

    公开(公告)日：2017-06-21

    申请号：EP16203282.5

    申请日：2016-12-09

    申请人： PHONETICA LAB S.R.L.

    发明人： DURANTE, Giuseppe ,  DURANTE, Marco ,  TREVISI, Raoul

    IPC分类号： G06Q10/08

    CPC分类号： G07F11/54 ,  G06Q10/08 ,  G06Q30/0645 ,  G07F11/62 ,  G07F17/0042

    摘要： The present invention relates to a system (1) for managing the pick-up and delivery of at least one handy object, for example a key (2) of a vehicle, comprising: a storage (4) provided with a plurality of cells (5) and a panel (6) frontally positioned with respect to the storage (4) and provided with a door (15) of access to at least one cell (5) of the storage (4). The storage (4) can be moved with respect to the panel (6) in order to provide a first cell of the storage (4) at said access door (15). The system (1) also comprises means (16, 17) for recognizing the key (2) and/or reading information on said key (2) or on a key holder (11). The recognition means (16, 17) operate within said first cell and are arranged in proximity to the access door (15). The system (1) also comprises a device (18) for authenticating a user and a control unit (19) connected to the storage (4), to the door (15), to the recognition means (16, 17) and to the authentication device (18). The control unit (19) is configured for allowing the authentication of a user and, in case of positive outcome of the authentication, allowing the access to said first cell (5) in order to pick up or deliver a key (2) of a vehicle.

    摘要翻译： 本发明涉及一种系统（1），用于管理至少一个移动对象的拾取和输送，对于实施例的车辆的键（2），包括：存储（4）设置有细胞的多个（ 5）和面板（6）相对于所述存储（4）正面定位，并提供至少一个小区提供有存取的门（15）（5）所述存储的（4）。 存储（4）可相对于所述面板（6），以便在所述存取门（15），以提供存储（4）的第一单元移动。 用于识别在所述键（2）或上的钥匙保持器（11）的键（2）和/或读出信息的系统（1），从而包括装置（16，17）。 所述识别装置（16,17）所述第一细胞内操作和接近所述入口门（15）被布置。 的系统（1），从而包括装置（18），用于连接到所述储存器（4）在用户和一个控制单元（19）进行认证的门（15）的识别装置（16，17）和所述 认证装置（18）。 所述控制单元（19）被配置为允许一个用户的认证，并且在认证的积极结果的情况下，为了拾取或传送的一个键（2）允许接入到所述第一小区（5） 车辆。

    SYSTEM FOR SIMULTANEOUS REMOTE MANAGEMENT OF DOCUMENTS
    6.
    发明公开
    SYSTEM FOR SIMULTANEOUS REMOTE MANAGEMENT OF DOCUMENTS 审中-公开
    系统对于文档的同时远程管理

    公开(公告)号：EP2973267A1

    公开(公告)日：2016-01-20

    申请号：EP14710838.5

    申请日：2014-03-11

    申请人： PHONETICA LAB S.R.L.

    发明人： DURANTE, Giuseppe ,  TREVISI, Raoul

    IPC分类号： G06Q10/10 ,  G06Q50/18

    CPC分类号： H04L65/4015 ,  G06F3/04817 ,  G06Q10/10 ,  G06Q50/18 ,  H04L65/403

    摘要： A system for defining and sharing a document in electronic format, comprising a master electronic device (10) and at least one slave electronic device (20, 30, 40), each one of the master and slave devices comprising at least one processing unit, a display (80, 120) for displaying the document and means (70, 110) for telematic data exchange, the master and slave devices being configured to show simultaneously a same view of the document on the displays; the master device (10) comprises processing means (90) for modifying the document; and the at least one slave device (20, 30, 40) comprises means for applying a digital signature (130) on the document.