公开(公告)号：EP1451713A2

公开(公告)日：2004-09-01

申请号：EP02782205.5

申请日：2002-10-21

申请人： PITNEY BOWES INC.

发明人： BELL, Easton, F. ,  COFFY, Jean-Hiram ,  MILLER, Kenneth, G. ,  NORRIS, James, R., Jr. ,  TRISKA, Cheryl, Picoult

IPC分类号： G06F17/00

CPC分类号： G07B17/0008 ,  G07B2017/00112 ,  G07B2017/00137

摘要： A wireless mailing system (10) that has a minimal number of interface cables between devices, while still maintaining full functionality, is easy to add devices to, and provides remote access for each device without having a dedicated telephone line for each device or having to transport each device to a telephone line is provided. A mailing system (10) includes a plurality of devices, each of which is adapted to communicate with the other devices via a wireless communication link to form a local network.(30) A gateway server (12) can act as the master of the local network (30) to coordinate communication between the devices in the local network (30), or alternatively, the devices in the local network (30) can communicate directly with each other. Additionally, the gateway server (12) allows remote access to the local network (30) via a standard telephone network or other data network, such as, for example, the Internet.

公开(公告)号：EP1866751A2

公开(公告)日：2007-12-19

申请号：EP06738722.5

申请日：2006-03-17

申请人： Pitney Bowes, Inc.

发明人： TSIPENYUK, Alla ,  WINKELMAN, John, H. ,  ROJAS, John, W. ,  MILLER, Kenneth, G. ,  NORRIS, JR., James, R.

IPC分类号： G06F9/44

CPC分类号： G06Q30/02 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06312 ,  G06Q10/08 ,  G06Q10/0833 ,  G06Q20/102 ,  H04M3/51 ,  H04M2203/402

摘要： A computer method that is used to control call center volumes for a range of dates. The method involves utilizing previous mailing campaign and call center response data to determine when the mail arrives in the home and when a call center is contacted in response to information in the mail; predicting the call center volumes based initially on the previous campaign and call center response data and as the mailing campaign and call center responses progresses updating call center predictions based on current mailing campaign data; and determining in home mail volumes needed to control call center volumes.