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    LEDGER-BASED CONFIDENCE MODEL FOR CONTENT TRANSFERS ACROSS A COMMUNICATION NETWORK
    2.
    发明公开
    LEDGER-BASED CONFIDENCE MODEL FOR CONTENT TRANSFERS ACROSS A COMMUNICATION NETWORK 审中-公开

    公开(公告)号：EP3709204A1

    公开(公告)日：2020-09-16

    申请号：EP20162204.0

    申请日：2020-03-10

    申请人： Avaya Inc.

    发明人： YOUNG, John ,  CHAVEZ, David

    IPC分类号： G06F21/64 ,  H04L9/32

    摘要： Embodiments of the disclosure provide a communication system and method to leverage distributed ledger technology as the basis upon which a trustless method can be deployed to validate file provenance and authenticity, while also supporting a strong form of non-repudiation. In one example, the method includes transferring electronic content from a sending communication device to the receiving communication device via Rich Communication Services. The method includes generating, at the sending communication device, file transfer parameters, identity signature and timestamp that are associated with the transfer of electronic content from the sending communication device. The method then includes causing the identity signature and timestamp to be written as part of a content transfer ledger. The method may also include securely providing the file transfer parameters associated with the transfer of electronic content from the sending device to one or more receiving communication devices as part of validating the electronic content.

    EVENT-BASED MULTIPROTOCOL COMMUNICATION SESSION DISTRIBUTION
    3.
    发明公开
    EVENT-BASED MULTIPROTOCOL COMMUNICATION SESSION DISTRIBUTION 审中-公开

    公开(公告)号：EP3661156A1

    公开(公告)日：2020-06-03

    申请号：EP19211991.5

    申请日：2019-11-28

    申请人： Avaya Inc.

    发明人： EZELL, Joel

    IPC分类号： H04L29/06

    摘要： To allow the multiple communication endpoints that support different protocols to communicate, a protocol specific message (e.g., a SIP INVITE message) is converted to a protocol neutral message and sent to a protocol neutral bus. The bus delivers this message to a session processing engine, which then applies one or more rules to the protocol neutral request for the first communication session message. The rules are used to apply communication application logic to the first communication session message, then generate a first offer for a communication session message. This message is published to the protocol neutral bus. One or more edge servers supporting one or more protocols may receive that first offer message. The protocol neutral message is converted, by each edge server recipient of that message, to a protocol specific message (e.g., in a different protocol) and is then sent to one or more communication endpoints.

    SYSTEM FOR SELF-ALLOCATING RESOURCES
    5.
    发明公开
    SYSTEM FOR SELF-ALLOCATING RESOURCES 审中-公开

    公开(公告)号：EP3605950A1

    公开(公告)日：2020-02-05

    申请号：EP19198283.4

    申请日：2019-07-22

    申请人： Avaya Inc.

    发明人： PORTER, Kezzia ,  KELLY, Edel ,  DELANEY, Paul ,  WASAM, Danushka Migel

    IPC分类号： H04L12/18

    摘要： Complex systems, such as those comprising processing, data storage, and communication resources for processing a plurality of communication and data processing events and types of events, are often caught unaware of outside events or how to respond to such outside events. Providing a system that self-configures in response to external events enables such systems to be proactive in their operations to address increased activity and/or types of activity in response to an external event. The system then self-evaluates, which may identify overages or shortfalls, such that the system self-learns and response more appropriately over time.

    SYSTEM AND METHOD FOR CREATING A CNTEXTUALIZED AFTER CALL WORKFLOW
    6.
    发明公开
    SYSTEM AND METHOD FOR CREATING A CNTEXTUALIZED AFTER CALL WORKFLOW 审中-公开

    公开(公告)号：EP3599545A1

    公开(公告)日：2020-01-29

    申请号：EP19187497.3

    申请日：2019-07-22

    申请人： Avaya Inc.

    发明人： FAGUNDES, Luciano Godoy

    IPC分类号： G06F3/0482 ,  G06Q10/10

    摘要： Data is received from one or more sensors in a first communication endpoint. The received data is related to a communication session between the first communication endpoint and at least a second communication endpoint. For example the communication session may be a voice call between the first communication endpoint and the second communication endpoint. An action, a user, and a resource are identified based on the received data. A display is generated on the first communication endpoint that presents at least one of a simplified user interface command and a simplified user interface command builder. The simplified user interface command and the simplified user interface command builder are generated based on the identified user, action, and resource.

    SYSTEM AND METHOD FOR FLEXIBLE ROUTING
    7.
    发明公开
    SYSTEM AND METHOD FOR FLEXIBLE ROUTING 审中-公开

    公开(公告)号：EP3598718A1

    公开(公告)日：2020-01-22

    申请号：EP19186277.0

    申请日：2019-07-15

    申请人： Avaya Inc.

    发明人： MENDIRATTA, Harsh V. ,  LUKAC, Tibor

    IPC分类号： H04L29/06 ,  H04L12/741 ,  H04L29/08

    摘要： A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.