摘要:
A host device is configured to upload a message informing of a status of the image forming apparatus to a network service which allows users to share messages on a website. This allows an administrator of the image forming apparatus device to manage the image forming apparatus, irrespective of time and place, by simply accessing the website of a service server providing the network service, which enables more efficient management of the image forming apparatus.
摘要:
When a work start instructing means (A) instructs the start of maintenance work, a work starting information transmitting means (B) transmits work starting information to a management device (service center) and, when a work termination instructing means (C) instructs the termination of maintenance work, a work terminating information transmitting means (D) transmits work terminating information to the management device. If the work termination instructing means (C) does not instruct the termination of maintenance work even when the time measured by means of a time measuring means (E) which is started to measure time when the work start instructing means (A) instructs the start of maintenance work reaches a prescribed value, an automatic work termination information transmitting means (F) automatically transmits the work termination information to the management device. Therefore, the communication between a serviceman and the service center before starting and after terminating the maintenance work on an image forming device by the serviceman at the place of a customer can be made smoothly at any time.
摘要:
Status information concerning a condition of a network peripheral device (11) connected to a network (15,6,19,20) is automatically communicated to a remote service organization (1,3,7,8). First, a condition of the network peripheral device is detected. Then, in response to the detected condition, status information is automatically obtained, the status information corresponding to the detected condition. Finally, upon obtaining the status information, a packet is automatically transmitted to the remote service organization (1,3,7,8) via the network (6,15,19,20), the packet containing the status information.
摘要:
Systems and methods are disclosed for enabling remote management of printing devices and for providing access control of printing devices within secure health policy based networks. A printing device (102) transmits device status information to a status server (104) and operational health information to a compliance server (106). The compliance server receives a health policy for the network from the status server. The compliance server evaluates the operational health information using the health policy and configures the printing device for operations within a secure portion of the network if the operational health information is in compliance with the health policy.
摘要:
The effectiveness of a RIC remote diagnostics system is improved by reducing the quantity of data required to perform diagnostics. More specifically, a machine (10) being remotely monitored acquires a data summary of key performance parameters and transmits the data summary to a remote server (95). The remote server analyzes the data summary and can query for more specific non- volatile memory data in specific areas if the remote server determines that further information is needed to complete the diagnostics. The system involves interaction between low level diagnostic software (120) associated with the machine and high level diagnostic software (140) located at the remote site (70).
摘要:
The effectiveness of a RIC remote diagnostics system is improved by reducing the quantity of data required to perform diagnostics. More specifically, a machine (10) being remotely monitored acquires a data summary of key performance parameters and transmits the data summary to a remote server (95). The remote server analyzes the data summary and can query for more specific non- volatile memory data in specific areas if the remote server determines that further information is needed to complete the diagnostics. The system involves interaction between low level diagnostic software (120) associated with the machine and high level diagnostic software (140) located at the remote site (70).
摘要:
A method and system for remote servicing of an industrial printer (110) includes obtaining, on a processor, sensor data that indicates values output by sensors (170) configured to measure physical phenomena related to a plurality of components (160) of the industrial printer. Also obtained, on the processor, is parameter data that indicates values for parameters that indicate user settings (184) for operation of the industrial printer. It is determined, on the processor, a service issue related to the industrial printer based on the sensor data and the parameter data, It is also determined, at least in part on the processor, an action to be performed on the industrial printer in response to the service issue. Furthermore, the action is caused to be initiated. In some embodiments, the action is initiated at one facility different from a facility where the industrial printer is located.
摘要:
Systems and methods are disclosed for enabling remote management of printing devices and for providing access control of printing devices within secure health policy based networks. A printing device (102) transmits device status information to a status server (104) and operational health information to a compliance server (106). The compliance server receives a health policy for the network from the status server. The compliance server evaluates the operational health information using the health policy and configures the printing device for operations within a secure portion of the network if the operational health information is in compliance with the health policy.
摘要:
Recording data generated by a recording data generation PC (100) is divided by recording data sending PCs (110, 120) and is sent to corresponding recording devices (210, 220). The recording devices (210, 220) record the received divided recording data on a common recording medium (130). If a recording error has occurred on one of the recording devices, the error is notified to the recording data generation PC via the recording data sending PC and a recording stop instructions are issued from the recording data generation PC to all recording devices. When the recording stop instruction is received, each recording device sends the recording page number at that time to the recording data generation PC. The recording data generation PC determines a desired recording page number from the recording page numbers acquired from the recording devices, acquires the recording data from a recording database, converts the acquired recording data to display data, and displays it on a display device. This configuration allows a recording system, in which the recording devices are combined to record on a common recording medium, to correctly and automatically identify a page where the error has occurred.