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公开(公告)号：US20100290614A1
公开(公告)日：2010-11-18
申请号：US12467735
申请日：2009-05-18
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
IPC: H04M5/00
CPC classification number: H04M3/51 , H04M3/42102 , H04M3/4211 , H04M7/123 , H04M2201/38
Abstract: A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.
Abstract translation: 公开了一种用于通知呼叫者呼叫中心代理的可用性的方法，该呼叫中心代理可以帮助呼叫者，而不存在现有技术的一些缺点。 根据本发明的说明性实施例，当主叫访问他或她的电信终端（例如电话机）的存储器中的地址簿时，呼叫者将看到呼叫中心的联系信息和一个 呼叫中心代理。
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Patent Agency Ranking
公开(公告)号：US20100241577A1
公开(公告)日：2010-09-23
申请号：US12724971
申请日：2010-03-16
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
CPC classification number: H04M3/5233 , G06Q10/10 , G06Q30/016 , G06Q50/01 , H04M2203/408 , H04M2203/551 , H04M2242/06
Abstract: A method is provided in which a user selects the characteristics of an agent with which the user wants to talk. The user is allowed to add a selection of agent characteristics to an online “shopping cart” and transmit the content of the shopping cart to the contact center. The contact center uses the transmitted information to find an appropriate agent for the user. The method can be provided as part of a preferential treatment of users. In accordance with some embodiments of the present invention, preferential treatment is provided on the basis of one of: (1) a characteristic of a user, (2) a characteristic of a transaction in which the user participated, (3) the availability of a selection of agent characteristics which was made by the user in a prior session with the contact center.
Abstract translation: 提供一种方法，其中用户选择用户希望与之通话的代理的特征。 允许用户向在线“购物车”添加特定特征的选择，并将购物车的内容传送到联络中心。 联络中心使用传输的信息为用户找到适当的代理。 该方法可作为用户优惠待遇的一部分提供。 根据本发明的一些实施例，基于以下之一提供优惠处理：（1）用户的特征，（2）用户参与的交易的特征，（3）可用性 用户在与会话中心的先前会话中进行的代理特征的选择。
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公开(公告)号：US08861709B2
公开(公告)日：2014-10-14
申请号：US12467735
申请日：2009-05-18
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
CPC classification number: H04M3/51 , H04M3/42102 , H04M3/4211 , H04M7/123 , H04M2201/38
Abstract: A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.
Abstract translation: 公开了一种用于通知呼叫者呼叫中心代理的可用性的方法，该呼叫中心代理可以帮助呼叫者，而不存在现有技术的一些缺点。 根据本发明的说明性实施例，当主叫访问他或她的电信终端（例如电话机）的存储器中的地址簿时，呼叫者将看到呼叫中心的联系信息和一个 呼叫中心代理。
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公开(公告)号：US20100049627A1
公开(公告)日：2010-02-25
申请号：US12194336
申请日：2008-08-19
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
CPC classification number: G06Q30/02 , G06F16/9535 , G06Q30/0601
Abstract: The present invention provides a method of communication between customers of a retail Web site. In particular, the illustrative embodiment provides a computer implemented method comprises authenticating a first customer and a second customer to enable the first and second customers to access a retail Web site via the Internet, displaying a representation of the first customer viewing a Web page of the retail Web site and a representation of the second customer viewing the Web page of the retail Web site, and enabling audio communication between the first customer and the second customer.
Abstract translation: 本发明提供了一种在零售网站的客户之间进行通信的方法。 特别地，说明性实施例提供了一种计算机实现的方法，包括认证第一客户和第二客户以使得第一和第二客户能够经由因特网访问零售网站，显示第一客户的表示，其查看网页的 零售网站和第二个客户的代表，查看零售网站的网页，并启用第一个客户和第二个客户之间的音频通信。
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公开(公告)号：US08917837B2
公开(公告)日：2014-12-23
申请号：US12570906
申请日：2009-09-30
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
CPC classification number: G06F21/6245 , G06Q30/02
Abstract: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event.
Abstract translation: 提供了一种用于共享信息共享的方法，其中发送信息请求以及寻求信息的原因的指示，并且响应于该请求，可以基于以下方式提供可用信息的子集： 事件的特点。
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公开(公告)号：US20110075824A1
公开(公告)日：2011-03-31
申请号：US12570906
申请日：2009-09-30
Applicant: Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
Inventor： Birgit Andrea Geppert , Reinhard Peter Klemm , Frank Michael Roessler
IPC: H04M11/00
CPC classification number: G06F21/6245 , G06Q30/02
Abstract: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event.
Abstract translation: 提供了一种用于共享信息共享的方法，其中发送信息请求以及寻求信息的原因的指示，并且响应于该请求，可以基于以下方式提供可用信息的子集： 事件的特点。
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