公开(公告)号：US20110078588A1

公开(公告)日：2011-03-31

申请号：US12570801

申请日：2009-09-30

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F15/16 ,  G06F3/01

CPC classification number: H04L51/18 ,  G06F17/30882 ,  G06Q10/10 ,  H04L12/1818 ,  H04L51/32

Abstract: A method is provided in which a message board server receives a message that is posted by a first user and transmits a link to another user of the message board. When the link is activated, a communications session is established between the user who activated the link and a telecommunications session recipient.

Abstract translation: 提供了一种方法，其中消息板服务器接收由第一用户发布的消息并将消息发送到消息板的另一用户。 当链接被激活时，在激活链路的用户和电信会话接收者之间建立通信会话。

公开(公告)号：US20100290614A1

公开(公告)日：2010-11-18

申请号：US12467735

申请日：2009-05-18

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: H04M5/00

CPC classification number: H04M3/51 ,  H04M3/42102 ,  H04M3/4211 ,  H04M7/123 ,  H04M2201/38

Abstract: A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent.

Abstract translation: 公开了一种用于通知呼叫者呼叫中心代理的可用性的方法，该呼叫中心代理可以帮助呼叫者，而不存在现有技术的一些缺点。 根据本发明的说明性实施例，当主叫访问他或她的电信终端（例如电话机）的存储器中的地址簿时，呼叫者将看到呼叫中心的联系信息和一个 呼叫中心代理。

公开(公告)号：US20100250583A1

公开(公告)日：2010-09-30

申请号：US12640312

申请日：2009-12-17

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F17/30 ,  G06F15/16

CPC classification number: G06Q10/10

Abstract: A method for identifying a person who possesses the expertise in a specific subject matter, wherein the method comprises receiving a query and criteria from a first user and, transmitting a request to a server. Upon receiving the request, the server selects a second user from the first user's contacts based on the request. Similarly, the server selects a third user from the second user's contacts, wherein the third user is not in the first user's contacts. After the users are selected, the server transmits the request to the second user and the third user's terminal. If the second user and the third user do not respond to the request, the server selects a fourth user from the third user's contacts, wherein the fourth user is not in the first user and the second user's contacts. This process is performed by the server until an “expert” responds to the request.

Abstract translation: 一种用于识别具有特定主题的专业知识的人的方法，其中所述方法包括从第一用户接收查询和标准，以及向服务器发送请求。 在接收到请求时，服务器根据请求从第一用户的联系人中选择第二用户。 类似地，服务器从第二用户的联系人中选择第三用户，其中第三用户不在第一用户的联系人中。 在选择用户之后，服务器将请求发送给第二用户和第三用户的终端。 如果第二用户和第三用户没有响应请求，则服务器从第三用户的联系人中选择第四用户，其中第四用户不在第一用户和第二用户的联系人中。 该过程由服务器执行，直到“专家”响应该请求。

公开(公告)号：US20100232587A1

公开(公告)日：2010-09-16

申请号：US12645871

申请日：2009-12-23

Applicant: Reinhard Peter Klemm ,  Lynne Shapiro Brotman

Inventor： Reinhard Peter Klemm ,  Lynne Shapiro Brotman

IPC: H04M3/42

CPC classification number: G06F15/17306 ,  A61K9/5169 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/107 ,  H04L29/06 ,  H04L67/22 ,  H04L67/24

Abstract: A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).

Abstract translation: 提供了一种方法，其中基于人使用与电信终端相关联的计算设备的方式来确定用户可用性。 具体地说，本发明是一种电信终端根据以下方法确定其用户是否可以接受来电参与电话会话的方法：（1）使用软件应用的特征，（2） 使用终端的资源的特征，（3）传感器输入，（4）入场邀请的特征或（5）（1），（2），（3），（4）的任何组合， ，和（5）。

公开(公告)号：US10324735B2

公开(公告)日：2019-06-18

申请号：US11383273

申请日：2006-05-15

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F17/30 ,  G06F9/448 ,  G06F16/28

Abstract: A mechanism is disclosed that enables the invocation of methods of object instances that have persistent data and a mutable key. A mutable key capability is advantageous in a variety of applications, such as monitoring a set of users and their login status on a plurality of media servers (e.g., an email server, an instant messaging server, a voice mail server, a video server, an audio-conferencing server, etc.). The methods that can be invoked include get methods, set methods, unset methods, finder methods, destructors, and business methods. Implementations based on the Enterprise JavaBean specification are disclosed for three illustrative embodiments of the present invention. The illustrative embodiments of the present invention can also be implemented in accordance with object persistence mechanisms other than Enterprise JavaBeans.

公开(公告)号：US10289728B2

公开(公告)日：2019-05-14

申请号：US11383268

申请日：2006-05-15

Applicant: Reinhard Peter Klemm

Inventor： Reinhard Peter Klemm

IPC: G06F17/30 ,  G06F12/02

Abstract: A mechanism is disclosed that enables garbage collection of object instances that have persistent data and a mutable key. A mutable key capability is advantageous in a variety of applications, such as monitoring a set of users and their login status on a plurality of media servers (e.g., an email server, an instant messaging server, a voice mail server, a video server, an audio-conferencing server, etc.). Implementations based on the Enterprise JavaBean specification are disclosed for three illustrative embodiments of the present invention. The illustrative embodiments of the present invention can also be implemented in accordance with object persistence mechanisms other than Enterprise JavaBeans.

公开(公告)号：US08917837B2

公开(公告)日：2014-12-23

申请号：US12570906

申请日：2009-09-30

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: H04M11/00 ,  G06F21/62 ,  G06Q30/02

CPC classification number: G06F21/6245 ,  G06Q30/02

Abstract: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event.

Abstract translation: 提供了一种用于共享信息共享的方法，其中发送信息请求以及寻求信息的原因的指示，并且响应于该请求，可以基于以下方式提供可用信息的子集： 事件的特点。

公开(公告)号：US20110075824A1

公开(公告)日：2011-03-31

申请号：US12570906

申请日：2009-09-30

Applicant: Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

Inventor： Birgit Andrea Geppert ,  Reinhard Peter Klemm ,  Frank Michael Roessler

IPC: H04M11/00

CPC classification number: G06F21/6245 ,  G06Q30/02

Abstract: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event.

Abstract translation: 提供了一种用于共享信息共享的方法，其中发送信息请求以及寻求信息的原因的指示，并且响应于该请求，可以基于以下方式提供可用信息的子集： 事件的特点。

公开(公告)号：US20100235501A1

公开(公告)日：2010-09-16

申请号：US12724155

申请日：2010-03-15

Applicant: Reinhard Peter Klemm ,  Lynne Shapiro Brotman

Inventor： Reinhard Peter Klemm ,  Lynne Shapiro Brotman

IPC: G06F15/16 ,  G06F3/00

CPC classification number: G06F15/17306 ,  A61K9/5169 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/107 ,  H04L29/06 ,  H04L67/22 ,  H04L67/24

Abstract: A method is provided for determining user availability on the basis of the manner in which a person uses (1) a communication terminal or (2) a computing device that is associated with the communication terminal or (3) any combination of (1) and (2). User availability is determined based on: (1) a characteristic of the use of a software application that is running on a computing device, or (2) a characteristic of the use of a feature of software that is running on a communication terminal, or (3) a characteristic of the use of a resource of a computing device, or (4) a characteristic of the use of a resource of a terminal, or (5) a sensor input, or (6) a characteristic of the incoming invitation, or (7) any combination of (1), (2), (3), (4), (5), and (6).

Abstract translation: 提供了一种用于基于人使用（1）通信终端的方式或（2）与通信终端相关联的计算设备来确定用户可用性的方法，或（3）（1）和 （2）。 用户可用性是基于以下因素确定的：（1）使用在计算设备上运行的软件应用程序的特性，或（2）使用在通信终端上运行的软件的特征的特征，或 （3）使用计算设备的资源的特征，或（4）使用终端的资源的特性，或（5）传感器输入，或者（6）入站邀请的特征 ，或（7）（1），（2），（3），（4），（5）和（6）的任何组合。

公开(公告)号：US07162256B2

公开(公告)日：2007-01-09

申请号：US10742243

申请日：2003-12-19

Applicant: Doree Duncan Seligmann ,  Michael J. Sammon ,  Lynne Shapiro Brotman ,  Anjum Khan ,  Reinhard Peter Klemm ,  Ajita John ,  David Gray Boyer

Inventor： Doree Duncan Seligmann ,  Michael J. Sammon ,  Lynne Shapiro Brotman ,  Anjum Khan ,  Reinhard Peter Klemm ,  Ajita John ,  David Gray Boyer

IPC: H04Q7/20

CPC classification number: H04M3/42229 ,  H04M2242/30 ,  H04W4/02

Abstract: A method and apparatus for enabling a user of a telecommunications terminal to specify desired characteristics for the recipient of a call in lieu of a contact identifier are disclosed. The illustrative embodiment enables a user to specify one or more of the following criteria for a recipient: (i) a role requirement that specifies a role (e.g., a nurse, a doctor, etc.); (ii) a capability requirement that specifies one or more capabilities (e.g., able to speak Spanish, etc.); (iii) a location requirement (e.g., on the third floor of Building A, etc.); and (iv) a cardinality descriptor for the number of recipients (e.g., one recipient, at least three recipients, etc.). The illustrative embodiment also employs availability data (e.g., a schedule, etc.) and rules to determine whether a particular person is available to receive a call.

Abstract translation: 公开了一种用于使电信终端的用户能够指定呼叫的接收者代替联系人标识符的期望特征的方法和装置。 说明性实施例使得用户能够为接收者指定以下标准中的一个或多个：（i）指定角色的角色要求（例如护士，医生等）; （ii）指定一种或多种能力（例如能说西班牙语等）的能力要求; （iii）位置要求（例如，A楼三楼等）; 和（iv）用于接收者数量（例如，一个接收者，至少三个接收者等）的基数描述符。 说明性实施例还采用可用性数据（例如，时间表等）和规则来确定特定人员是否可用于接收呼叫。