公开(公告)号：US08818849B2

公开(公告)日：2014-08-26

申请号：US13871442

申请日：2013-04-26

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jeffrey Lewis Brandt ,  Angela Sandoval ,  Aaron Bangor

IPC: G06Q30/00 ,  G06Q30/02

CPC classification number: G06Q30/0225 ,  G06Q30/02 ,  G06Q30/0207 ,  G06Q30/0215 ,  G06Q30/0264 ,  H04M3/5191

Abstract: Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.

Abstract translation: 公开了提供激励措施以使呼叫者转向网站的方法和设备。 本文公开的将呼叫者偏转到网页的方法包括从呼叫者接收呼叫，向呼叫者提供终止呼叫并访问网页的动机，以及在呼叫者同意终止之后向呼叫者提供网页的地址 电话。

公开(公告)号：US08818843B2

公开(公告)日：2014-08-26

申请号：US13871445

申请日：2013-04-26

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jeffrey Lewis Brandt ,  Angela Sandoval

IPC: G06Q30/00 ,  G06Q30/02 ,  H04M3/523

CPC classification number: G06Q30/0207 ,  G06Q30/02 ,  H04M3/4938 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M7/003

Abstract: Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.

Abstract translation: 披露了何时将呼叫者转移到网站的方法和设备。 本文公开的将呼叫者偏转到网页的方法包括接收来自呼叫者的呼叫，确定与处理呼叫相关联的性能度量，以及确定是否向呼叫者提供终止呼叫并基于该性能访问网页的选项 度量。