公开(公告)号：US12094471B2

公开(公告)日：2024-09-17

申请号：US17654232

申请日：2022-03-09

Applicant: Google LLC

Inventor： Gabriel Taubman ,  Andrew W. Hogue ,  John J. Lee

IPC: G06F16/33 ,  G06F16/9535 ,  G10L15/22 ,  G10L15/30 ,  H04M3/493

CPC classification number: G10L15/30 ,  G06F16/9535 ,  G10L15/22 ,  G06F16/3337 ,  H04M3/493 ,  H04M3/4938

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for training a dialog system using user feedback. According to one implementation, a method includes receiving, by a dialog engine and from a computing device, a voice input, determining, by the dialog engine, that the received voice input is classified as feedback to an answer of a question; identifying, by the dialog engine, a predetermined feedback scare associated with the feedback; and adjusting a confidence score associated with the question and the answer based on the predetermined feedback score.

公开(公告)号：US12069205B2

公开(公告)日：2024-08-20

申请号：US16774688

申请日：2020-01-28

Applicant: Paul Gregory Kreth

Inventor： Paul Gregory Kreth

IPC: H04M3/42 ,  H04M3/493

CPC classification number: H04M3/42382 ,  H04M3/4936 ,  H04M3/4938

Abstract: Methods and system for the automated delivery of digital information are disclosed, included a system comprising at least one computer processor and one or more non-transitory memory storing a set of instructions, that when executed by the at least one processor cause the at least one processor to receive a telephone call from a telephonic device identified with a phone number and associated with a caller; determine the phone number associated with the telephonic device without input from the caller; receive an indicator, the indicator being a request for digital information to be transmitted to the telephonic device; and transmit digital information to the telephonic device based on the determined phone number.

公开(公告)号：US12047534B2

公开(公告)日：2024-07-23

申请号：US18301055

申请日：2023-04-14

Applicant: Cyara Solutions Pty Ltd

Inventor： Geoff Willshire ,  Florian Treml ,  Christoph Börner

IPC: H04M3/493 ,  G06F11/36 ,  G10L15/22 ,  H04M3/24 ,  H04M7/12

CPC classification number: H04M3/493 ,  G06F11/3684 ,  G06F11/3692 ,  G10L15/22 ,  H04M3/24 ,  H04M3/4938 ,  H04M7/1295

Abstract: A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.

公开(公告)号：US20230412684A1

公开(公告)日：2023-12-21

申请号：US18238875

申请日：2023-08-28

Applicant: Voice Tech Corporation

Inventor： Todd R. Smith

IPC: H04L67/125 ,  G06F9/48 ,  H04L9/40 ,  H04M3/493 ,  H04M11/00 ,  G06F9/451

CPC classification number: H04L67/125 ,  G06F9/4843 ,  H04L63/083 ,  H04M3/4938 ,  H04M11/007 ,  G06F9/451 ,  G10L15/26

Abstract: A method of using voice commands from a mobile device to remotely access and control a computer. The method includes receiving audio data from the mobile device at the computer. The audio data is decoded into a command. A software program that the command was provided for is determined. At least one process is executed at the computer in response to the command. Output data is generated at the computer in response to executing at least one process at the computer. The output data is transmitted to the mobile device.

公开(公告)号：US11847587B1

公开(公告)日：2023-12-19

申请号：US18063601

申请日：2022-12-08

Applicant: Ameranth, Inc.

Inventor： Keith R. McNally

IPC: G06Q50/12 ,  G06Q10/02 ,  G06Q30/0601 ,  H04L9/40 ,  H04M3/493 ,  H04W99/00 ,  H04W4/00 ,  H04W88/02

CPC classification number: G06Q50/12 ,  G06Q10/02 ,  G06Q30/0621 ,  G06Q30/0623 ,  G06Q30/0641 ,  G06Q30/0643 ,  H04L63/083 ,  H04M3/4938 ,  H04W99/00 ,  H04M2201/60 ,  H04M2203/1058 ,  H04M2203/2016 ,  H04W4/00 ,  H04W88/02

Abstract: An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless, and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the interne, a wireless link, printer, or the like. Various operations employing automated the telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone can and/or messaging. Telephones may, for instance, be the only equipment required by the entities.

公开(公告)号：US11830499B2

公开(公告)日：2023-11-28

申请号：US17652921

申请日：2022-02-28

Applicant: Google LLC

Inventor： Gabriel Taubman ,  Andrew W. Hogue ,  John J. Lee

IPC: G10L15/22 ,  G10L15/30 ,  G06F16/33 ,  G06F16/9535 ,  H04M3/493

CPC classification number: G10L15/30 ,  G06F16/9535 ,  G10L15/22 ,  G06F16/3337 ,  H04M3/493 ,  H04M3/4938

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for training a dialog system using user feedback. According to one implementation, a method includes receiving, by a dialog engine and from a computing device, a voice input; determining, by the dialog engine, that the received voice input is classified as feedback to an answer of a question; identifying, by the dialog engine, a predetermined feedback score associated with the feedback; and adjusting a confidence score associated with the question and the answer based on the predetermined feedback score.

公开(公告)号：US11778032B2

公开(公告)日：2023-10-03

申请号：US17477278

申请日：2021-09-16

Applicant: Voice Tech Corporation

Inventor： Todd R. Smith

IPC: H04L67/125 ,  G06F9/48 ,  H04L9/40 ,  H04M3/493 ,  H04M11/00 ,  G06F9/451 ,  G10L15/26

CPC classification number: H04L67/125 ,  G06F9/451 ,  G06F9/4843 ,  H04L63/083 ,  H04M3/4938 ,  H04M11/007 ,  G10L15/26 ,  H04M2203/1033

Abstract: A method of using voice commands from a mobile device to remotely access and control a computer. The method includes receiving audio data from the mobile device at the computer. The audio data is decoded into a command. A software program that the command was provided for is determined. At least one process is executed at the computer in response to the command. Output data is generated at the computer in response to executing at least one process at the computer. The output data is transmitted to the mobile device.

公开(公告)号：US11743378B1

公开(公告)日：2023-08-29

申请号：US17079384

申请日：2020-10-23

Applicant: Interactions LLC

Inventor： Michael Johnston ,  Seyed Eman Mahmoodi

IPC: H04M3/493 ,  G10L13/00 ,  G10L21/10 ,  H04M3/523 ,  H04M3/53

CPC classification number: H04M3/4938 ,  G10L13/00 ,  G10L21/10 ,  H04M3/4933 ,  H04M3/4936 ,  H04M3/5232 ,  H04M3/5237 ,  H04M3/5315 ,  H04M3/5322 ,  H04M2203/355

Abstract: A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation. The system may have agent assistance functionality that uses natural language processing to identity concepts in a user conversation and to illustrate that concepts within a graphical user interface of a human agent so that the human agent can more accurately and more rapidly assist the user in accomplishing the user's conversational objectives.

公开(公告)号：US20230208912A1

公开(公告)日：2023-06-29

申请号：US18068591

申请日：2022-12-20

Applicant: Gula Consulting Limited Liability Company

Inventor： Ewald C. Anderl

IPC: H04L67/1095 ,  G06F9/451 ,  G06F16/27 ,  G06F16/178 ,  G06F16/951 ,  G06F3/038 ,  H04M3/493 ,  G06F3/16 ,  G10L15/26 ,  G06F3/01

CPC classification number: H04L67/1095 ,  G06F9/451 ,  G06F16/27 ,  G06F16/178 ,  G06F16/951 ,  G06F3/038 ,  H04M3/493 ,  G06F3/167 ,  G10L15/26 ,  G06F3/017 ,  H04M3/4938 ,  G06F2203/0381 ,  H04M3/42204

Abstract: A method and system are disclosed herein for accepting multimodal inputs and deriving synchronized and processed information. A reusable multimodal application is provided on the mobile device. A user transmits a multimodal command to the multimodal platform via the mobile network. The one or more modes of communication that are inputted are transmitted to the multimodal platform(s) via the mobile network(s) and thereafter synchronized and processed at the multimodal platform. The synchronized and processed information is transmitted to the multimodal application. If required, the user verifies and appropriately modifies the synchronized and processed information. The verified and modified information are transferred from the multimodal application to the visual application. The final result(s) are derived by inputting the verified and modified results into the visual application.

公开(公告)号：US11687946B2

公开(公告)日：2023-06-27

申请号：US17481094

申请日：2021-09-21

Applicant: NICE Ltd.

Inventor： Steven Richard Arnold ,  Katie Truong ,  Robert William Morris

IPC: G06Q30/00 ,  G06N20/10 ,  H04M3/493 ,  H04M3/523 ,  H04M3/51 ,  G06Q30/016 ,  H04M11/10 ,  G10L15/16

CPC classification number: G06Q30/016 ,  G06N20/10 ,  G10L15/16 ,  H04M3/4936 ,  H04M3/4938 ,  H04M3/5175 ,  H04M3/5235 ,  H04M11/10

Abstract: A computer based system and method for identifying complaint interactions, including: detecting appearances of linguistic structures related to complaints in an interaction; calculating at least one sentiment metric of the interaction; and classifying the interaction as being or not being a complaint interaction based on the detected linguistic structures and the at least one sentiment metric, for example using a trained supervised learning model.