公开(公告)号：US20230206161A1

公开(公告)日：2023-06-29

申请号：US18078872

申请日：2022-12-09

Applicant: Align Technology, Inc.

Inventor： Vladislav Shcherbinin ,  Kirill Savin ,  Anna Akopova ,  Arev Hambardzumyan ,  Arseniy Korsun

IPC: G06Q10/067 ,  G06Q10/0637

CPC classification number: G06Q10/067 ,  G06Q10/0637

Abstract: Systems, methods, and computer-readable media for managing customer contact based on context. Specifically, a provider in a provider network associated with provisioning a specific product to a specific user can be identified. Context information related to the provider provisioning one or more products in relation to one or more workflows for provisioning the one or more products through the provider network can be accessed. A model can be applied based on the context information to identify circumstances associated with a likelihood that the provider will contact an enterprise of the provider network with respect to provisioning of the specific product to the specific user. As follows, performance of one or more remedial actions through the enterprise to address the provider contacting the enterprise can be facilitated based on the circumstances associated with the likelihood that the provider will contact the enterprise of the provider network.

公开(公告)号：US12282882B2

公开(公告)日：2025-04-22

申请号：US18078872

申请日：2022-12-09

Applicant: Align Technology, Inc.

Inventor： Vladislav Shcherbinin ,  Kirill Savin ,  Anna Akopova ,  Arev Hambardzumyan ,  Arseniy Korsun

IPC: G06Q10/00 ,  G06Q10/0637 ,  G06Q10/067

Abstract: Systems, methods, and computer-readable media for managing customer contact based on context. Specifically, a provider in a provider network associated with provisioning a specific product to a specific user can be identified. Context information related to the provider provisioning one or more products in relation to one or more workflows for provisioning the one or more products through the provider network can be accessed. A model can be applied based on the context information to identify circumstances associated with a likelihood that the provider will contact an enterprise of the provider network with respect to provisioning of the specific product to the specific user. As follows, performance of one or more remedial actions through the enterprise to address the provider contacting the enterprise can be facilitated based on the circumstances associated with the likelihood that the provider will contact the enterprise of the provider network.