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公开(公告)号：US20140025417A1
公开(公告)日：2014-01-23
申请号：US13553922
申请日：2012-07-20
申请人： Ana Paula Appel , Victor Fernandes Cavalcante , Rogerio Abreu De Paula , Claudio Santos Pinhanez , Cleidson Ronald Botelho de Souza
发明人： Ana Paula Appel , Victor Fernandes Cavalcante , Rogerio Abreu De Paula , Claudio Santos Pinhanez , Cleidson Ronald Botelho de Souza
IPC分类号： G06Q10/06
CPC分类号： H04M3/5238 , G06Q10/063114
摘要： Techniques for characterizing a time-bounded incident management system. A method includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.
摘要翻译： 表征有时限事件管理系统的技术。 一种方法包括将多个工作请求接收到时间有限的事件管理系统中，每个工作请求具有服务时间需求，确定每个工作请求的分配延迟和分辨率延迟，以及表征时间有限事件 管理系统通过根据分配延迟和分辨率延迟将每个工作请求分类为多个类中的一个。
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公开(公告)号：US20140023185A1
公开(公告)日：2014-01-23
申请号：US13557285
申请日：2012-07-25
申请人： Ana Paula Appel , Victor Fernandes Cavalcante , Rogerio Abreu De Paula , Claudio Santos Pinhanez , Cleidson Ronald Botelho de Souza
发明人： Ana Paula Appel , Victor Fernandes Cavalcante , Rogerio Abreu De Paula , Claudio Santos Pinhanez , Cleidson Ronald Botelho de Souza
IPC分类号： H04M3/523
CPC分类号： H04M3/5238 , G06Q10/063114
摘要： A system and an article of manufacture for characterizing a time-bounded incident management system, which includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.
摘要翻译： 一种用于表征有时限的事件管理系统的系统和制品，其包括将多个工作请求接收到有时限的事件管理系统中，每个工作请求具有服务时间需求，确定分配延迟 以及每个工作请求的分辨率延迟，并且通过根据分配延迟和分辨率延迟将每个工作请求分类为多个类中的一个来表征有时限的事件管理系统。
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公开(公告)号：US20130074075A1
公开(公告)日：2013-03-21
申请号：US13235640
申请日：2011-09-19
IPC分类号： G06F9/46
CPC分类号： G06Q10/06
摘要： A method, an apparatus and an article of manufacture for task monitoring. The method includes receiving at least one task action indication from a first user module, generating a summary of the at least one task action indication, and outputting the summary of the at least one task action indication to a second user module for monitoring.
摘要翻译： 一种用于任务监测的方法，装置和制品。 所述方法包括从第一用户模块接收至少一个任务动作指示，生成所述至少一个任务动作指示的摘要，并将所述至少一个任务动作指示的摘要输出到第二用户模块进行监视。
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公开(公告)号：US08162486B2
公开(公告)日：2012-04-24
申请号：US11327597
申请日：2006-01-06
CPC分类号： G06F3/011 , G06F3/0304 , G06T5/006 , G06T7/80
摘要： Techniques for remotely calibrating an interactive system are provided. In one aspect, a three-dimensional model of the target environment is obtained, image and parameter data of the target environment are obtained, the image and parameter data are mapped onto the three-dimensional model, and calibration data of the target environment is developed based on the mapping. In another aspect, image and parameter data of the target environment is obtained, the image and parameter data is configured for transmission to a remote environment, calibration data is obtained from the remote environment, and display and sensor operation of the interactive system are updated based on the calibration data.
摘要翻译： 提供了用于远程校准交互式系统的技术。 在一个方面，获得目标环境的三维模型，获得目标环境的图像和参数数据，将图像和参数数据映射到三维模型上，并且开发目标环境的校准数据 基于映射。 在另一方面，获得目标环境的图像和参数数据，将图像和参数数据配置为传输到远程环境，从远程环境获得校准数据，并且基于交互系统的显示和传感器操作被更新 校准数据。
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公开(公告)号：US20080218641A1
公开(公告)日：2008-09-11
申请号：US12062150
申请日：2008-04-03
申请人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： H04N3/23
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.
摘要翻译： 公开了用于将图像投影到适合于与用户相互作用的表面上同时避免用户遮挡的同时，同时校正由于倾斜投影引起的失真的技术。 当用户围绕环境移动时，显示的图像以合适的尺寸和方向移动到合适的表面，导致用户跟随界面。 选择表面，其中投影界面不被环境中的用户或其他对象遮挡。 显示的图像可以是交互式的，并且移动到对于用户方便的合适表面上的交互区域中。 交互区域可以与显示区域重合也可以不一致。 允许对投影界面进行适应，使得根据与用户相对于投影界面的用户距离和方位来修改显示内容和交互小部件的风格。
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公开(公告)号：US08614631B2
公开(公告)日：2013-12-24
申请号：US13088494
申请日：2011-04-18
IPC分类号： G08B21/00
CPC分类号： G08B27/006 , H04L12/1895 , H04L67/12 , H04M3/5116 , H04M11/04 , H04W4/12 , H04W4/90 , H04W76/50
摘要： Techniques for automatically providing flood warnings to individuals are provided. The techniques include receiving a message regarding a water level observed in connection with a totem display at a geographic area, using the message and one or more items of available data to generate a flood level prediction for the geographic area, and sending a flood warning to one or more registered individuals if the flood level prediction for the geographic area exceeds a predetermined threshold.
摘要翻译： 提供了向个人自动提供洪水警报的技术。 这些技术包括：使用消息和一个或多个可用数据项来接收与地理区域上的图腾显示相关的水位的消息，以产生针对该地理区域的洪水位预测，并发送洪水警告 如果地理区域的洪泛级预测超过预定阈值，则一个或多个注册个人。
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公开(公告)号：US20120264393A1
公开(公告)日：2012-10-18
申请号：US13088494
申请日：2011-04-18
CPC分类号： G08B27/006 , H04L12/1895 , H04L67/12 , H04M3/5116 , H04M11/04 , H04W4/12 , H04W4/90 , H04W76/50
摘要： Techniques for automatically providing flood warnings to individuals are provided. The techniques include receiving a message regarding a water level observed in connection with a totem display at a geographic area, using the message and one or more items of available data to generate a flood level prediction for the geographic area, and sending a flood warning to one or more registered individuals if the flood level prediction for the geographic area exceeds a predetermined threshold.
摘要翻译： 提供了向个人自动提供洪水警报的技术。 这些技术包括：使用消息和一个或多个可用数据项来接收与地理区域上的图腾显示相关的水位的消息，以产生针对该地理区域的洪水位预测，并发送洪水警告 如果地理区域的洪泛级预测超过预定阈值，则一个或多个注册个人。
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公开(公告)号：US07134080B2
公开(公告)日：2006-11-07
申请号：US10226426
申请日：2002-08-23
申请人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G06F3/00
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.
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公开(公告)号：US08938405B2
公开(公告)日：2015-01-20
申请号：US13360878
申请日：2012-01-30
CPC分类号： G06Q10/101
摘要： A method, an apparatus and an article of manufacture for classifying customer activity in an automated customer support system. The method includes obtaining input from the automated customer support system, wherein the input comprises an observable measurement of customer activity in the automated customer support system, computing a probability that the input corresponds to one of one or more probabilistic models, and using the computed probability to classify the customer activity in the automated customer support system by considering the probabilistic model corresponding to a highest computed probability.
摘要翻译： 一种在自动化客户支持系统中分类客户活动的方法，装置和制品。 该方法包括从自动化客户支持系统获得输入，其中输入包括在自动化客户支持系统中的客户活动的可观测量，计算输入对应于一个或多个概率模型之一的概率，以及使用所计算的概率 通过考虑与最高计算概率相对应的概率模型来对自动客户支持系统中的客户活动进行分类。
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公开(公告)号：US08589796B2
公开(公告)日：2013-11-19
申请号：US12062150
申请日：2008-04-03
申请人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G06F3/00
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.
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