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公开(公告)号：US09256726B2
公开(公告)日：2016-02-09
申请号：US14309515
申请日：2014-06-19
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: H04M3/42 , G06Q30/00 , G06F21/45 , H04M1/725 , H04M3/51 , H04M3/54 , H04M3/58 , H04W4/00 , H04W4/16
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.
Abstract translation: 客户使用店内信息站建立通信会话，例如信息亭和联络中心的代理之间的视频通信会话。 客户可以通过选择在通讯亭传送通信会话来将通信会话传送到客户的个人移动通信设备。 检测到客户的个人移动通信设备的存在。 客户的个人移动通信设备的存在可以通过使用诸如近场通信的各种技术来检测，或者从移动通信设备扫描信息亭上的代码。 响应于检测到移动通信设备的存在，使用移动通信设备中的通信应用将通信会话从报亭传送到移动通信设备。
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2.发明授权Cache management for increasing performance of high-availability multi-core systems 有权缓存管理，以提高高可用性多核系统的性能公开(公告)号：US08499133B2
公开(公告)日：2013-07-30
申请号：US13674219
申请日：2012-11-12
Applicant: Avaya Inc.
Inventor： Jon Louis Bentley , Frank John Boyle , Anjur Sundaresan Krishnakumar , Parameshwaran Krishnan , John H. Meiners , Navjot Singh , Shalini Yajnik
IPC: G06F12/00
CPC classification number: G06F12/0815 , G06F11/1658 , G06F11/2038 , G06F11/2043 , G06F11/2097
Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.
Abstract translation: 公开了一种用于提高高可用性系统性能的装置和方法。 根据说明性实施例，要被镜像的主系统的存储器页面最初被复制到备份系统的存储器以及主系统中的高速缓存。 复制管理器进程以智能的方式维护高速缓存，这显着地减少了保持备份系统与主系统同步所需的开销以及实现给定级别的性能所需的高速缓存大小。 有利地，复制管理器在与执行事务的应用进程不同的处理器核上执行，进一步提高性能。
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公开(公告)号：US10212328B2
公开(公告)日：2019-02-19
申请号：US14702283
申请日：2015-05-01
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for intelligently presenting surveillance information on a mobile device. In a particular embodiment, a method provides receiving video streams each comprising video captured of a location of a premises under surveillance. The method further provides determining a device location of the mobile device in the premises and selecting at least one video stream of the video streams based on the device location and the location captured in the video of each video stream. The method also provides transferring the at least one video stream to the mobile device.
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公开(公告)号：US20150237207A1
公开(公告)日：2015-08-20
申请号：US14309515
申请日：2014-06-19
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.
Abstract translation: 客户使用店内信息站建立通信会话，例如信息亭和联络中心的代理之间的视频通信会话。 客户可以通过选择在通讯亭传送通信会话来将通信会话传送到客户的个人移动通信设备。 检测到客户的个人移动通信设备的存在。 客户的个人移动通信设备的存在可以通过使用诸如近场通信的各种技术来检测，或者从移动通信设备扫描信息亭上的代码。 响应于检测到移动通信设备的存在，使用移动通信设备中的通信应用将通信会话从报亭传送到移动通信设备。
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公开(公告)号：US20150096375A1
公开(公告)日：2015-04-09
申请号：US14047650
申请日：2013-10-07
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: G01S7/48
CPC classification number: G01S7/4816 , G01S17/003 , G01S17/023 , G01S17/026
Abstract: The present disclosure is directed to systems and methods that include measuring a luminance; comparing the luminance to a predetermined luminance threshold; and if the luminance is below the predetermined luminance threshold, determining a proximity to an external device.
Abstract translation: 本公开涉及包括测量亮度的系统和方法; 将亮度与预定亮度阈值进行比较; 并且如果亮度低于预定亮度阈值，则确定与外部设备的接近度。
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Patent Agency Ranking
公开(公告)号：US09779231B2
公开(公告)日：2017-10-03
申请号：US14504143
申请日：2014-10-01
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: H04L29/06 , G06F21/45 , H04M1/725 , H04M3/51 , H04M3/54 , H04M3/58 , H04W4/00 , H04W4/16 , H04M3/42
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: To allow more non-enterprise communication endpoints to communicate without having to allocate an extension for every non-enterprise communication endpoint, a request is received to communicate with an enterprise communication system from a non-enterprise communication endpoint. A temporary password is associated with a dynamic communication address (e.g., from a group of dynamic extensions). The temporary password and the dynamic communication address are sent to the non-enterprise communication endpoint. The non-enterprise communication endpoint registers with the communication system using the temporary password and the dynamic communication address. A communication session is established between the non-enterprise communication endpoint and an enterprise communication endpoint using the dynamic communication address. The temporary password is then disassociated from the dynamic communication address, thus freeing up the dynamic communication address for use with another non-enterprise communication endpoint.
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7.发明申请CACHE MANAGEMENT FOR INCREASING PERFORMANCE OF HIGH-AVAILABILITY MULTI-CORE SYSTEMS 有权用于提高高可用性多核系统性能的高速缓存管理公开(公告)号：US20130103910A1
公开(公告)日：2013-04-25
申请号：US13674219
申请日：2012-11-12
Applicant: Avaya Inc.
Inventor： Jon Louis Bentley , Frank John Boyle, III , Anjur Sundaresan Krishnakumar , Parameshwaran Krishnan , John H. Meiners , Navjot Singh , Shalini Yajnik
IPC: G06F12/08
CPC classification number: G06F12/0815 , G06F11/1658 , G06F11/2038 , G06F11/2043 , G06F11/2097
Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.
Abstract translation: 公开了一种用于提高高可用性系统性能的装置和方法。 根据说明性实施例，要被镜像的主系统的存储器页面最初被复制到备份系统的存储器以及主系统中的高速缓存。 复制管理器进程以智能的方式维护高速缓存，这显着地减少了保持备份系统与主系统同步所需的开销以及实现给定级别的性能所需的高速缓存大小。 有利地，复制管理器在与执行事务的应用进程不同的处理器核上执行，进一步提高性能。
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公开(公告)号：US09507015B2
公开(公告)日：2016-11-29
申请号：US14047650
申请日：2013-10-07
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
CPC classification number: G01S7/4816 , G01S17/003 , G01S17/023 , G01S17/026
Abstract: The present disclosure is directed to systems and methods that include measuring a luminance; comparing the luminance to a predetermined luminance threshold; and if the luminance is below the predetermined luminance threshold, determining a proximity to an external device.
Abstract translation: 本公开涉及包括测量亮度的系统和方法; 将亮度与预定亮度阈值进行比较; 并且如果亮度低于预定亮度阈值，则确定与外部设备的接近度。
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公开(公告)号：US20150235021A1
公开(公告)日：2015-08-20
申请号：US14504143
申请日：2014-10-01
Applicant: Avaya Inc.
Inventor： Joann Ordille , Anjur Sundaresan Krishnakumar , Shalini Yajnik
IPC: G06F21/45
CPC classification number: G06F21/45 , H04L63/08 , H04L63/0846 , H04M1/72525 , H04M3/4234 , H04M3/5183 , H04M3/54 , H04M3/58 , H04W4/16 , H04W4/80
Abstract: To allow more non-enterprise communication endpoints to communicate without having to allocate an extension for every non-enterprise communication endpoint, a request is received to communicate with an enterprise communication system from a non-enterprise communication endpoint. A temporary password is associated with a dynamic communication address (e.g., from a group of dynamic extensions). The temporary password and the dynamic communication address are sent to the non-enterprise communication endpoint. The non-enterprise communication endpoint registers with the communication system using the temporary password and the dynamic communication address. A communication session is established between the non-enterprise communication endpoint and an enterprise communication endpoint using the dynamic communication address. The temporary password is then disassociated from the dynamic communication address, thus freeing up the dynamic communication address for use with another non-enterprise communication endpoint.
Abstract translation: 为了允许更多的非企业通信端点进行通信，而不必为每个非企业通信端点分配扩展，接收到来自非企业通信端点的与企业通信系统通信的请求。 临时密码与动态通信地址（例如，来自一组动态扩展）相关联。 临时密码和动态通信地址被发送到非企业通信终端。 非企业通信端点使用临时密码和动态通信地址与通信系统进行注册。 使用动态通信地址在非企业通信端点和企业通信端点之间建立通信会话。 然后将临时密码与动态通信地址分离，从而释放用于另一个非企业通信端点的动态通信地址。
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公开(公告)号：US10061934B2
公开(公告)日：2018-08-28
申请号：US14880865
申请日：2015-10-12
Applicant: Avaya Inc.
Inventor： Anjur Sundaresan Krishnakumar , Shalini Yajnik
CPC classification number: G06F21/6218 , G06F21/316 , G06F21/36 , H04L63/102 , H04L63/108 , H04W4/80 , H04W12/08
Abstract: Embodiments disclosed herein provide systems, methods, and computer-readable media for accessing a wearable computing system using randomized input origins for user login. In a particular embodiment, a method provides presenting a user with a first origin on which user login information is based, wherein the first origin is randomly selected from a plurality of possible origins. The method further provides, receiving first motion information from the user indicating a first position relative to the first origin that corresponds to a first element of the user login information. Upon receiving the user login information, the method provides determining whether the user login information authorizes the user to access the wearable computing system.
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