公开(公告)号：US10902083B2

公开(公告)日：2021-01-26

申请号：US14302590

申请日：2014-06-12

Applicant: Avaya Inc.

Inventor： Peter Flannery ,  Cathal Mac Donnacha ,  Lee Malcolm

IPC: G06F16/95 ,  G06F16/958 ,  G06Q10/06 ,  G06F16/242 ,  G06F16/9535 ,  G06F21/55

Abstract: A system for enhanced information flow in an enterprise is disclosed. The system includes a monitoring module configured to determine one or more metrics associated with at least one of an agent or a data item. The system further includes a rating module configured to provide a rating to the data item based on the one or more metrics associated with the at least one of the agent or the data item. The system further includes a computing module configured to compute a review parameter based on the rating of the data item. The system further includes a display module configured to display an indicator associated with the computed review parameter.

公开(公告)号：US20150363736A1

公开(公告)日：2015-12-17

申请号：US14302590

申请日：2014-06-12

Applicant: Avaya Inc.

Inventor： Peter Flannery ,  Cathal Mac Donnacha ,  Lee Malcolm

IPC: G06Q10/06

CPC classification number: G06Q10/06398

Abstract: A system for enhanced information flow in an enterprise is disclosed. The system includes a monitoring module configured to determine one or more metrics associated with at least one of an agent or a data item. The system further includes a rating module configured to provide a rating to the data item based on the one or more metrics associated with the at least one of the agent or the data item. The system further includes a computing module configured to compute a review parameter based on the rating of the data item. The system further includes a display module configured to display an indicator associated with the computed review parameter.

Abstract translation: 公开了一种增强企业信息流的系统。 该系统包括被配置为确定与代理或数据项中的至少一个相关联的一个或多个度量的监视模块。 该系统还包括评估模块，其被配置为基于与代理或数据项中的至少一个相关联的一个或多个度量来向数据项提供评级。 该系统还包括计算模块，该计算模块被配置为基于数据项的评级来计算审查参数。 所述系统还包括显示模块，所述显示模块被配置为显示与所述计算的查阅参数相关联的指示符。